TCS

Data Centre Operations

Data Centre and Cloud Operations, Desktop Operations, End User Service - range of Office 365 services, Cloud Services
IaaS and PaaS, SaaS, Cloud Management, Public-Private-Hybrid Cloud
Cloud Adoption tool and Assessment methodology
TCS Cloud services, Network and Security Services, AIX Hosting as a Managed Service, also x86 hardware.

Features

  • Data Centre
  • ISO27001 certified

Benefits

  • Reduced cost of operations
  • Agile and flexible
  • Enhanced service levels
  • Metering and chargeback

Pricing

£5000 per server

Service documents

G-Cloud 9

601829407133944

TCS

Alan Brennan

020 72451814

UK.PublicSector@tcs.com

Service scope

Service scope
Service constraints Not Applicable.
System requirements
  • Operating system
  • Anti-virus

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on agreed service levels
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing Not Applicable
Onsite support Yes, at extra cost
Support levels Depends on client service requirements.

Support can be up to 24x7.

Various levels of support are available.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full onboarding process, documentation shared with users.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction We will help customer migrate data to alternate systems of their choice, using interfaces and a range of migration tools etc.
End-of-contract process We would charge for any reverse knowledge transfer, back to the client or other third party. Documentation is provided free. Outstanding licenses may need to be paid for if appropriate. Fees if customer terminates agreement early. No other charges.

Using the service

Using the service
Web browser interface Yes
Using the web interface Standard web interface is sufficient.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing Not Applicable
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Resources are planned. We analyse peaks and troughs. Real time monitoring helps us view and manage peak workloads. We always ensure excess capacity to cover unexpected loads.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Virtual machines
  • Databases
Backup controls Would be agreed with the customer at setup.
Datacentre setup Multiple datacentres
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Different VLANs foe each customer

Availability and resilience

Availability and resilience
Guaranteed availability This will vary depending on the customer but we provide 99.999% availability to our customers.
Approach to resilience Distance between datacentres is 40 miles.
Less than 3 milliseconds RTD

More data available on request.
Outage reporting Real time monitoring and report via email, phone etc.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels We have user based authentication. RSA token (hard and soft) can be provided based on requirement.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 TUV NORD
ISO/IEC 27001 accreditation date March 2017
What the ISO/IEC 27001 doesn’t cover Not Applicable
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001, ISO9001, ISAE3402 and SOC-1 Type 2

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Documented configuration and change management process.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Documented vulnerability management process.
Role based user access control
logging and integration with SIEM
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Vulnerability scans
hardening and lockdown
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management process is fully documented and shared with customers.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Using virtualisation.
Seperating physical and logical design.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £5000 per server
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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