Net Consulting

Infrastructure Performance Monitoring

Net Consulting's Infrastructure Performance Monitoring Service combines industry- leading tools, tested approaches and years of experience to assess the health of your infrastructure and ensure that key services are performing in an optimum environment. Our Service can anticipate potential issues and set remediation in place before an outage occurs.

Features

  • Live dashboard views of your infrastructure performance and health
  • Trending to anticipate potential failures avoiding potential disasters
  • Decreases the time to recover from infrastructure failures

Benefits

  • Enables data-driven decisions to inform infrastructure upgrades
  • Allows quicker ‘root cause’ analysis of infrastructure problems
  • Decreases the time to recover from infrastructure failures
  • Enables capacity planning of storage requirements & trends
  • Database monitoring detects slow queries to be addressed by developers

Pricing

£400 to £1100 per person per day

  • Education pricing available

Service documents

G-Cloud 11

601763242575245

Net Consulting

Jonathan Ryan

02920 972020

commercial@netconsulting.co.uk

Planning

Planning
Planning service Yes
How the planning service works Net Consulting help buyers plan for IT change in order to avoid common pitfalls and cost overruns, meet deadlines and satisfy expectations. Net Consulting’s planning services guide buyers through these strategic changes, empowering buyers to improve critical IT services and accomplish business objectives.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Where appropriate, Net Consulting can provide targeted, effective and timely training on all of our cloud services. Net Consulting’s training not only improves your technical skills, it enhances the long-term value and return on investment of your technology.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Net Consulting help buyers migrate to our cloud services by going beyond technical requirements to understand business, end-user expectations and technology interdependencies. The result is a fully integrated service and/or solution that is deployed across the organisation
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We ensure that our services go through a rigorous quality assurance process that is defined by the ISO9001:2015 Policies. Our qualified Performance / Cyber Consultants carry out thorough automated and manual performance testing. This ensures that the performance of the services we provide are of the highest standard

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works SOC

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 hours during business working hours (09:00 - 17:30 Monday to Friday)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Net Consulting operates a triage process, which helps decide the order in which incidents are escalated. On preliminary assessment, we apply measures according to the impact of the incident to you. This allows us to categorise incidents from Priority 1 to Priority 4.

Example Support Levels:

PRIORITY 1 - CRITICAL

Priority 1 incidents are likely to critically impact your ability to conduct business. We’ll respond to a Priority 1 incident within 1 hour.

PRIORITY 2 - HIGH IMPACT DISRUPTION

Priority 2 incidents are high-impact problems that interrupt your organisation, but there’s still capacity to continue to be productive. We’ll respond to a Priority 2 incident within 4 hours.

PRIORITY 3 - MINOR IMPACT DISRUPTION

Priority 3 incidents are medium-to-low impact problems that comprise of limited loss of non-critical business functionality. We’ll respond to a Priority 3 incident within 8 hours.

PRIORITY 4 – INFORMATIONAL REQUEST

Priority 4 issues include requests that do not fall within the Priority 1 – Priority 3 classifications. We’ll respond to a Priority 4 incidents within 24 hours.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £400 to £1100 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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