BIST Group

Microsoft Office 365 E3

Provides enterprise-class hosted email and access to both online and offline office apps (Word, Excel, OneNote and PowerPoint) and advanced document management functionality: Archiving, Right management and data loss prevention. The availability of offline apps will allow use to multiple user devices and full access to collorative tools


  • Office 365 Productivity Enterprise Email, Skype/Teams collaboration platform
  • Microsoft Office ProPlus Suite, Office Online and Mobile
  • Sync email, calendars contacts and content for offline access.
  • Office ProPlus. Word, Excel, PowerPoint, OneNote, SharePoint, OneDrive, Yammer.
  • IM voice-video web-conferencing.
  • Corporate social networking with Yammer
  • Enterprise-grade visibility, control and protection for your cloud applications.
  • Sync email, calendars contacts and content for offline access
  • Archive, legal hold, data leakage protection (DLP)
  • Tools to support compliance, information protection, priavcy, EDRM and GDPR.


  • Assists in reducing staff workloads and task automation
  • Provides a 'cloud first' approach to email and collaborative services
  • Facilitates a secure 'work anywhere' service
  • Give your IT flexibility and control while reducing IT costs.
  • fully scalable service allowing unlimited users
  • Communicate with employees using Skype Meeting Broadcasts
  • Share files and co-author documents with team sites
  • Provides users with a familiar Office experience across multiple devices
  • Assists in an organisations digital transformation strategy
  • Fully compliant with all UK and EU security and compliance


£17.60 per licence

  • Education pricing available

Service documents


G-Cloud 11

Service ID

6 0 1 4 4 4 9 3 7 4 2 5 3 9 4


BIST Group

David Poole


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Yes other services/licensing can be added such as Azure Cloud Services and other Office365 add on services (please see breakdown in add on section in pricing) For Example Phone System, Audio Conferencing, Meeting Room, Power BI, Project and Visio online
Cloud deployment model Public cloud
Service constraints Our Service Descriptions are available here at
System requirements
  • 1.6 gigahertz (GHz) or faster, 2-core. 2.0 GHz
  • Memory Windows: 4GB RAM; 2 GB RAM (32-bit)
  • 4.0GB disk space macOS: 10GB of available disk space
  • 1280x768 resolution macOS: 1280x800 screen resolution
  • Skype DirectX9 or later, 128MB graphics memory, and 32bits
  • MacOS: No graphics requirements
  • Browser Microsoft Edge, Internet Explorer, Safari, Chrome, or Firefox.
  • Other Internet functionality requires an Internet connection. Fees may apply
  • For full details please visit:

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard Support Plan for CSP via support Email 4hr response 2hrs for Business Critical - eg System Down Advanced and Premium Plans available on request but carry an additional cost
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels N/A
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See
Service documentation Yes
Documentation formats ODF
End-of-contract data extraction Please see
End-of-contract process Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms the customer always owns its date.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms. See
Service interface Yes
Description of service interface Microsoft interface is intuative and Gui driven it also features comprehensive touch features useful for mobile and tablet users the main office applications feature a easy to use ribbon system which is constantly improved upon
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing N/A
What users can and can't do using the API The full API details are avilable online at
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Details of this customisation can be found here:


Independence of resources Please see


Service usage metrics Yes
Metrics types Please see the Business admins section found here
Reporting types
  • API access
  • Real-time dashboards


Supplier type Reseller (no extras)
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks. Your organization’s files are distributed across multiple Azure Storage containers, each with separate credentials, rather than storing them in a single database.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach For details of data extraction:
Data export formats
  • CSV
  • Other
Other data export formats PST
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats PST

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability
Approach to resilience Please see
Outage reporting This will be reported via the service status portal with regular updates

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Modern authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms, enabling features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication.

Cloud identity authentication - Users with cloud identities are authenticated using traditional challenge/response.

Federated identity authentication - Users with federated identities are authenticated using Active Directory Federation Services 2.0 or other Security Token Services.

MFA for Office 365 - users are required to acknowledge a phone call, text, or an app notification on their smartphone after correctly entering their password.
Access restrictions in management interfaces and support channels Users authenticate by using either a user name or password or if set up Multifactor authenication via Azure Active directory
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication Management users authenticate by using either a user name or password or if set up Multifactor authenication via Azure Active director

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification World Pay
PCI DSS accreditation date 03/04/19
What the PCI DSS doesn’t cover Full protection is offered and maintained by PCI DSS as long as there is adherence to the core standards: See here:
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2
Information security policies and processes An ISMP framework has been established to enable Office 365 to maintain and improve its management system for information security.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Office 365 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Please see

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £17.60 per licence
Discount for educational organisations Yes
Free trial available No

Service documents

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