Ajilon Consulting

Cloud Migration Consultancy

We provide a hosted version of Microsoft Dynamics CRM. This is available either on a shared or dedicated platform. Current versions we are able to host include version 4, 2011, 2013, 2015 and 2016. This is fully customisable, fully backed up, scalable and secure with support and consultancy services available.

Features

  • Fully Customisable
  • Ability to integrate with other business solutions
  • Scalable on a per user per month basis
  • Real time dashboards and reporting
  • Available anytime, anywhere through secure web interface
  • Ability to integrate with Microsoft Outlook and other Microsoft products
  • Ability to import / export via csv or excel files
  • Available on either a shared or dedicated platform
  • Versioning Control
  • Workflow Automation

Benefits

  • Real time Dashboarding and reporting
  • Ability to use via Mobile devices
  • Customer segmentation to enable Marketing
  • Pipeline Management
  • Ability to take a customer from enquiry to invoice
  • Encourages Structured Customer data
  • Service desk capability
  • Ability to provide a multi layered security role for users
  • One true source of information for all users
  • Task and activity management including calls and emails

Pricing

£40 to £40 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

601023227944929

Ajilon Consulting

Sue Waller

07547570554

sue.waller@emea.adecco.net

Service scope

Service scope
Service constraints Planned maintenance is carried out with 7 days notification and with the clients written agreement.

Document Storage is limited to 8MB per document.
System requirements
  • Office 2013 or above for Outlook Integration
  • Outlook client will not work on Outlook for Mac
  • Windows 7 and above

User support

User support
Email or online ticketing support Email or online ticketing
Support response times As standard, all queries will be responded to in 2 hours. Enhanced SLA's can be added if needed.

All issues are logged within our service desk.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels SLA's can be tailor made to suit each customers need, this includes hours of cover, support responses and level of support. This can range from break / fix services to training assistance, assistance with data imports or cleansing, advice and customisation or development.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Assistance can be provided in terms of data migration and system customisation. Training can be provided to either all users or super users and can take place either online or Onsite. User Manuals or videos can be provided if needed.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Extract to Excel or CSV or copy of DB to external storage.
End-of-contract process Turn service off and supply copy of database if needed.

Using the service

Using the service
Web browser interface Yes
Using the web interface We provide customers with an IFD (Internet facing deployment) version of CRM. This is supported by all major internet browsers. Users are presented with an interface that is fully customisable, be it adding a company name and logo, or adding a theme.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing CRM 2016 is WCAG 2.0 compliant, with the exception of:
Workflow editor,
SLA/Email to Case editor,
Routing Rules editor,
Interactive service hub,
External party access,
CRM for Outlook,
CRM App for Outlook
the sample application for the Social Care generic framework.
API Yes
What users can and can't do using the API Users are provided a link to the API key.
Operations to modify data are a core part of the Web API. In addition to a simple update and delete, you can perform operations on single attributes and compose upsert requests that will either update or insert an entity depending on whether it exists.
API automation tools OpenStack
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Each customer is provided their own network segment and virtual server resources. We constantly monitor network and servers resources to ensure they are running at their optimal levels.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft Dynamics CRM

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Full virtual machines
  • Databases
Backup controls Our standard regime consists of a daily backup to local storage with offsite replication. Backups are kept locally for 5 days and for 2 weeks in our offsite location.
We can modify the schedule for each individual customer based upon their requirements.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Ajilon believes in giving its customers the best service possible. So we provide your business with a financially backed 99.99% uptime SLA.

Monthly Uptime Percentage Service Credit
< 99.9% 25%
< 99% 50%
< 95% 100%
Approach to resilience We have no single point of failure, with redundant internet links, firewalls, switches and servers. As standard, All data is backed up to a local copy and then replicated offsite on a daily basis.
Outage reporting Email alerts
Public Dashboard
API
TXT alerts

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Data can be secured using multi layer security policies.
Access restriction testing frequency At least once a year
Management access authentication Username or password
Devices users manage the service through
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All data is stored in an ISO27001 registered data centre.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change request are raised and logged in our case management system. They are the reviewed in our weekly CAB. Any subsequent amendments are explained and applied to the CR before it is brought to before the CAB. If an urgent CR is required, then we will hold an emergency CAB.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All our servers are protected with Anti-Virus and are behind firewalls. Patches are applied to our Dev environments before they are applied to our live systems.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our monitoring software identifies potential issues and alerts us to their presence. Depending on the severity, we will address accordingly.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident identification
Incident logging
Incident categorization
Incident prioritization
Initial diagnosis
Escalation, as necessary, to level 2 support
Incident resolution
Incident closure
Communication with the user community throughout the life of the incident

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate Each customer has their own VLAN which segregates their network from anyone else.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £40 to £40 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A free 30 day trial can be provided. This will be for the full version and includes a sample import of customer data and walk through of the system.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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