Phoenix Software Ltd

Mimecast Email Security M2A

Make email safer with Mimecast M2A. Mimecast extends traditional gateway security with Targeted Threat Protection that addresses ransomware, impersonation, spear-phishing and other advanced threats. An independent archive protects data from human error, technical failure and malicious intent while providing accessibility for employees and admins.


  • Multi-layered malware protection against known and zero-day threats.
  • Industry Leading SLA's
  • Immediate enforcement of email security and DLP policies
  • Sandbox email attachments to protect against malicious scripts.
  • Transcribe attachments in real time
  • On-click URL scanning
  • Protection against social engineering attacks
  • Perpetual, journal email archive
  • Always-on email continuity
  • Detailed audit, logging and reporting


  • Protects users from malicious attachments in emails.
  • Protects users from malicious urls in emails.
  • Protects users from impersonation attacks soliciting fund transfers
  • Removes the burden of managing newsletters from users
  • Allows users to quickly retrieve email from their archive
  • Allows users to continue to send/receive email during outages
  • Comprehensive compliance, e-discovery and litigation support journal archive
  • Reduce cost and complexity through single cloud platform
  • Single administration console to manage all services
  • User access from Outlook, Mac, Mobile and Web Browser.


£46 to £63.60 per user per year

  • Education pricing available

Service documents

G-Cloud 10


Phoenix Software Ltd

Jonny Scott

01904 562200

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Extension to messaging platform services – eg On Premise Exchange, Office 365, Google Apps
Cloud deployment model Public cloud
Service constraints See Service level Agreement
System requirements
  • An existing messaging platform
  • On Premise Exchange, Office 365, Google Apps

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependant on Service level purchased - Email only business hours - Email and Telephone support Business hours - Email and Telephone 24 x 7
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard Support: Email support available during local working hours (8am to 6pm) Business Support: Telephone support available during local working hours (8am to 6pm)
Priority/Platinum Support: 24x7 telephone support. Technicians are available 24x7 either directly or through a call answer service. Email support is available during local working hours.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On boarding – Connect Application, backed with a dedicated connect engineer. Off Boarding – Customer driven, however assistance can be provided by Mimecast.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Off Boarding – Customer driven, however assistance can be provided by Mimecast.
End-of-contract process Gateway services would cease to function. Customer data is retained until data extraction is complete

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
What users can and can't do using the API Utilisation of a reporting dashboard - via Splunk
API documentation Yes
API documentation formats Other
API sandbox or test environment No
Customisation available No


Independence of resources We continuously monitor the utilisation of our underlying grid architecture data centre and ensure that additional infrastructure is deployed to maintain a 30% buffer to maximum utilisation.


Service usage metrics Yes
Metrics types Graphical or Tabular reporting around message flow, bandwidth usage. Provided on a scheduled basis. Customer Service reports around threats and product feature usage.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller (no extras)
Organisation whose services are being resold Mimecast

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Via secure FTP download or the provision of an encrypted disk.
Data export formats Other
Other data export formats
  • .eml
  • Zipped .eml
Data import formats Other
Other data import formats None

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability
Approach to resilience
Outage reporting

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Authentication can be accomplished via a Mimecast cloud password, Active Directory pass-through authentication, Mimecast’s 2-step Authentication, ADFS, Azure AD, and SAML 2.0 compliant authentication platforms for two factor authentication and SSO. Active Directory integration is performed via LDAP/LDAP(S).
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 21, 04, 2012
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO27018, ISO22301, SOC 2, HIPAA

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 27001, 27018, and 22301
Information security policies and processes Mimecast’s information security policies and processes are in alignment with ISO27001 and NIST

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach High impact changes have been identified and are subject to a documented change control procedure which includes support tracking, approved workflows, and fall back procedures. Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Mimecast monitors vendor security bulletins for vulnerabilities to platforms in use and utilizes several vulnerability scanners which both continually scan and provide static analysis of the environment for new vulnerabilities. Vulnerability Results are correlated against events and suspicious activities logged within the organizations SIEM. The severity of vulnerabilities are assessed based on their impact and likelihood and risks are adjusted accordingly against both manual analysis and system events. Critical discovered vulnerabilities are discussed within one working day of the vulnerability being discovered. Mimecast has the capability to roll out patches globally within minutes if required.
Protective monitoring type Supplier-defined controls
Protective monitoring approach System and network logs are aggregated to a centralized SIEM and configured for alerting and monitoring by the Security team.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Mimecast has a formal incident reporting process. All Mimecast staff who deal with client systems are trained on what constitutes an information security event and how to report it. The incident management roles and responsibilities of Mimecast staff, contractors and third-parties are formalized and documented. Mimecast has established an Incident Response Team, which also includes regional incident handlers for each territory of operation. Mimecast implements the SANS Institute Six-Step Incident Response Methodology that covers; 1. Preparation; 2. Identification; 3. Containment; 4. Eradication; 5. Recovery; and 6. Followup and Lessons Learnt

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £46 to £63.60 per user per year
Discount for educational organisations Yes
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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