Pebble Learning Limited

PebblePad

PebblePad is often described as an eportfolio system but it is much more accurately described as a Personal Learning and Assessment System. It supports the collection and presentation of evidence to demonstrate capability and competence for both formal review and accreditation and informal presentation.

Features

  • Activity Log
  • Blog
  • eportfolio
  • Permissions Management
  • Assessment Management
  • Bespoke Forms and Templates
  • Workbooks
  • Video Optimisation
  • Reporting
  • Offline forms

Benefits

  • Record activity on the move
  • Work from computer, tablet device or smartphone
  • Record and upload video, audio, photos and text
  • Manage large groups submissions in a single place
  • Integrate with existing systems
  • Highly scaleable for any size of organisation
  • Your own bespoke templates built with a simple tool
  • Easy file upload
  • Work offline and synchronise when you are back online
  • Fast efficient communication

Pricing

£3.72 to £40 per user per year

Service documents

G-Cloud 10

600449376136556

Pebble Learning Limited

Vikki Kenny

01952 288300

tenders@pebblelearning.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements Requires a web browser supporting HTML 5 functions

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 48 hours during the working week (typically much quicker).

Over the weekend by 5.00pm on the following Tuesday.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide a single comprehensive support package for all our customers. Our support is focused on key contacts at the client organization. These are defined by the client, but typically include local support teams or system mangers.

Our support offers the following services:

24/7 emergency cover for major system issues

Core support during normal business hours (8:30 – 5.30 Monday to Friday)

Support is available via a direct telephone support line or email
Support requests can be logged directly with us via a link in the system straight into our web help desk.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Our getting started services range from initial onsite training to full scale implementation management services. We have developed a implementation toolkit and an on boarding process to ensure that whatever the scale customers can get the information they need to quickly get up to speed with the system, Most user documentation is included within the system to ensure it remains up to date and is conveniently located.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Individuals can transfer items as PDF files or depending upon the licence agreement conditions may continue to use the system via a personal account.
End-of-contract process Organisation can export all work submitted by users as PDF records. This is available free of charge if performed by the client. If required this can be completed by the supplier at extra cost. A formal exit policy exists detailing exact timescales and processes for exit however once the exit is complete all client data is destroyed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile version is available through a standard device browser or via a dedicated app.
Accessibility standards WCAG 2.0 A
Accessibility testing Several of our existing customers using assistive technology have worked with us to refine the accessibility support. We are also working with external specialists to audit the system and improve accessibility to a higher level.
API Yes
What users can and can't do using the API Creating/managing users, their contact details and maintaining group membership can be performed via the API.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Forms, templates and workbooks within the system can be created and customised. This is via a simple template builder tool which is available to all users. Users can only edit their own forms and templates but may distribute those they create to other users of the system.

Individual users can also customise the appearance of portfolio presentations they create via graphics, video and textual design elements.

Scaling

Scaling
Independence of resources Resource intensive operations are queued and managed to ensure users are not impacted upon by concurrent operations.

Service monitoring and manual intervention is also in place for unexpected resource usage.

Analytics

Analytics
Service usage metrics Yes
Metrics types A wide range of metrics are available including:
Number of users
Number of logins
Number of uploaded files
Type of files with count
Number of submitted items
Number of published items
Number of comments
Number of logins in last 24 hours
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data may be exported as PDF files or transferred to a personal account.
Data export formats Other
Other data export formats PDF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We are proud to offer a 99.9% uptime guarantee. If an outage exceeds this level within a rolling 12 month period clients can claim a refund of 2.5% of license fees for every 0.1% of downtime measured across the year. The maximum refund will be 100% of fees paid. Any payments will be made or credited at the end of the licence period to which they apply

This guarantee excludes circumstances beyond our reasonable control, including, without limitation, outages elsewhere on the Internet that hinder access to your service, unavailability of or interruption or delay in telecommunications or third party services not appointed by Pebble Learning, or other force majeure event issues outside the direct control of Pebble Learning or its appointed agents.

Clients must notify us via email to support@pebblepad.co.uk indicating that they wish to pursue their rights as guaranteed by this SLA within 21 days the service exceeding the guaranteed level of operation.
Approach to resilience Replicated service in multiple independent availability zones
Outage reporting Twitter and email alerts are our standard reporting mechanisms.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Permissions model controls access
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are currently working towards ISO27001 certification.
Information security policies and processes Pebble Learning Ltd has established an Information Security Management System (ISMS).

The purpose of this system is to prevent information security breaches by effectively assessing the risks and impacts of a loss of information and implementing appropriate controls so that the risks are reduced to an acceptable level.

The system is designed to ensure compliance with legal requirements, the requirements of ISO 27001:2013 and any other requirements relating to information security to which the company subscribes.

The system has been authorised by the senior management of the company. Support for its implementation and compliance with its procedures is a condition of employment for all employees.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Any changes to the company’s Assets that may have an impact on information security are assessed and controlled in accordance with the Change Management Procedure.

Where appropriate, the following forms may be completed:
* Change Request Form
* Change Risk Assessment Form
* Change Implementation Checklist
* Test Results Log

Assignment of new access privileges and changes to access privileges are assessed and authorised using an Asset and Access Control and Review Form in accordance with the Access Control Policy.

All Changes are recorded and reviewed.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We monitor vendor and independent alert services to identify potential vulnerabilities. Any affecting our services are risk assessed to determine likelihood and impact of the vulnerability. Those requiring action will be patched as soon as practical. This may be immediately for high risk items or within 7 days for less significant items which require further system testing.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Server monitoring and unauthorised access monitoring provides immediate alerts for unexpected activity.

We follow our the Security Incident Reporting and Investigation Procedure. The results of completed incident reports/investigations are recorded in a Security Incident Log. Preventive and corrective actions identified from an information security incident investigation are recorded and monitored using the Improvement Log.

Response times are dependent upon the severity of a compromise. In severe circumstances this would have a target time of less than 4 hours.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Pre-defined processes and procedures are in place to deal with common minor incidents. A disaster recovery plan is in place for more major incidents.

Users can report incidents via our support desk ticketing system by phone or email.

Reports are available upon request and to any customers affected.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3.72 to £40 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The trial accounts allow access to the general user interface for recording activities and creating presentations. The trial accounts do not give access to the assessment part of the system,
Link to free trial https://www.pebblepad.co.uk/l/demo.aspx

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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