Big Blue Door Ltd

Website Theming

We take a mobile-first approach to Drupal website theming and design, utilising response-first website templates. This includes breakpoints to facilitate navigation on all devices, as well as mobile-friendly gestures (common on touch screens, such as swipe) and ensures that videos and other forms of multimedia are fully responsive and accessible.

Features

  • Cyber Essentials certified
  • Mobile-first approach, theming fully responsive across all user devices
  • Full set of features available, including expandable ‘burger’ menu options
  • Full accessibility (WC3) and industry best practice compliance
  • Work completed by our specialist team

Benefits

  • Tailored, elegant and intuitive IA and UX across all devices
  • Testing completed across all devices and browsers
  • Theming to industry best practice coding standards
  • Public sector specialists with over a decade of experience

Pricing

£550 to £750 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@bigbluedoor.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 9 9 1 7 4 2 8 9 9 5 2 6 9 7

Contact

Big Blue Door Ltd Paul Jenkins
Telephone: 0203 773 6040
Email: paul@bigbluedoor.net

Planning

Planning service
Yes
How the planning service works
Our team can discuss your exact requirements and help you plan out technical implementation approaches, including supporting the development of technical diagrams and discussions with hosting partners as needed.

As part of any planning service we can support a full business analysis of your technology stack requirements as well as solution designs and discussions with potential suppliers.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
In the run-up to the launch of the new site, and throughout its life cycle as required, we would train your team on how to use the new system effectively. We would agree the exact approach with you directly, but we would typically:

1) Put on classroom-style training sessions (which can be facilitated by skype if face to face contact is not viable) - tailoring each session to the group level, from advanced users who will update the site on a constant basis to those with little to no knowledge of web editing who may only use the CMS once or twice a month;

2) Provide easy to follow, but in-depth step-by-step CMS guides - these written guides are ‘How Tos’ and include screenshots of the system and instructions on how to make updates.

3) Put together accessible screencasts - narrated videos of our team using the service to achieve tasks explained in the sessions and guides.

BBD is committed to empowering clients to take control of their systems and their integration into wider business operations.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
As part of any service we are able, as needed, to support clients in migrating to the cloud. This can involve undertaking these tasks independently or supporting in-house teams as needed.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
The quality of our products is ensured by the approach we take to managing our projects. Not only do our clients have the opportunity to check that they are happy with what they have commissioned as it develops, and to give feedback throughout the delivery process, but they are also given a period of time before launch to test the product and point out to us any functional issues. We will fix these issues before launch and provide a 30 day warranty so that, if anything were to go wrong in the month after the site has gone live, we would attend to it at no extra cost.

Technically, our code is developed to agreed coding standards, and we pay particular attention to formatting and naming conventions. On completion of a project, code is run through the Coder Review module - part of http://dgo.to/coder. This analyses code and gives a line-by-line breakdown of where it doesn’t match coding standards, enabling us to make the necessary improvements before any developments are launched.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Big Blue Door can install, configure and manage hosting solutions for clients as part of an ongoing support and maintenance package. This support package can be tailored to your exact project requirements.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer a full service desk for responding to defects, issues and change requests (please note change requests are chargeable). This includes a full ticketing system to log and manage change requests, as well as a dedicated phone-line when clients need more urgent response.
All critical items will be responded to within 30 minutes; this support is 24/7 - please refer to our SLA for further details.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Our service desk operates in-office-hours support only (08:30 to 17:30) Monday – Friday (excluding Bank and Public holidays), although we undertake basic monitoring of both email and voicemail outside of these times. Where an incident is reported at the end of a working day, we will attempt to remedy the situation according to the severity of the incident. Where this requires out-of-hours work, we will not undertake any activity without explicit client approval of any additional charges, otherwise, the incident will be resolved during the next working day (as required).

The client is requested to provide out-of-office escalation contacts in case of emergencies.

Support requests are split into the following categories: critical, severe, minor with associated response times for each category. Each account is supported by a project director and project manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 to £750 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@bigbluedoor.net. Tell them what format you need. It will help if you say what assistive technology you use.