Mitra Innovation


A managed service and tools that will help:

Get control and visibility of all your data,
Explore and exploit data to generate new innovations:
Forecasts future performance
Revenue, margin generating opportunities
Improving customer experience
Focused marketing activities
Insight beyond human capabilities,
Up and running with zero capital costs.


  • Ingestion Pipeline Monitoring for AWS
  • ETL Pipeline Monitoring for AWS
  • Data Lake Visualisation for AWS
  • Data Lake Governance for AWS
  • Single Pane of Glass for Entire Data Platform in AWS
  • Alerting on Operational Issues
  • Dependency Tracking between data sources and destinations
  • Visualisation of ETL flows


  • Central Monitoring of all organisation data flows in AWS
  • Instantaneous alterations when there is an issue with data pipelines
  • Powerful way of visualising how your data flows
  • Understand dependency issues early and connecting them


£99 per unit per month

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

5 9 8 7 3 9 0 1 6 4 7 5 5 2 9


Mitra Innovation

Graham Halsey


Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints There are no constraints
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Same as weekdays
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Mitra uses Jira Service Desk which provides an easy-to-use portal that allows users to submit service requests.
Mitra can provide L1 (Helpdesk) and L2 (Second line) support. In addition, Mitra will manage the escalation to the L3 vendor. Our service can be tailored to your requirements.
Onsite support Yes, at extra cost
Support levels We have a flat support layer. Any issue pertaining to the Praedictio platform should be reported via our support systems. It shall then be entered into an internal ticket management system. Issues are fixed and released as general patch releases to the platform.
An onsite implementation engineer (or a team) could be provided to setup the AWS services that needs managing via Praedictio platform. The same engineer could provide training as part of support. An implementation engineer comes at a daily rate of £1200.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started There is a rich documentation online that comes with the platform to refer. Apart from that, there are webinars and videos available to learn.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Platform can export the entire configuration into a JSON file.
End-of-contract process There are no additional costs. Praedictio is offered as a "Pay-As-You-Go" service,

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is no functional differences between mobile and desktop. The application is developed in a responsive manner so that it adjusts accordingly to the screen viewport.
Service interface No
Customisation available No


Independence of resources Praedictio platform is running on AWS cloud. By design, it is capable of leveraging AWS' auto-scaling capabilities to provide scalability.


Service usage metrics Yes
Metrics types Praedictio platform tiers are based on number of source systems, destination systems, number of ETLs and Ingestions and Machine Learning models connected from AWS. These are the service metrics to calculate the tier cost.
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach There is an export function in the Praedictio platform, that exports the entire user configuration into a JSON file.
Data export formats Other
Other data export formats JSON
Data import formats Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability If the up time is less than 99.99% but equal to or greater than 99.0%, there will be a 10% service credit offered based on the subscription price.

If it is less than 99.0% then there will be a 30% service credit offered based on the subscription price.
Approach to resilience It is available on request.
Outage reporting Email alert.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels The roles are inherited from AWS IAM Roles. The client has the full control over these roles. As the supplier, we would be using the role controlled by the client. Hence, necessary restrictions should be well in place for management interfaces and support channels.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 9001 and
Cyber Essentials certified.
Information security policies and processes Security Compromisation detection is automated with AWS provided tools. In an event of compromisation, the support team will be alerted via email or SMS, which will trigger the incident response team. Based on the severity of the compromisation, the team will advise the affected clients if a downtime is necessary. The incident will then be managed by the team by employing the fixes needed.

There will be a post analysis of the compromisation, and permanent enhancements will be developed into the platform to avoid future disruptions. During this process the audit logs will be reviewed to ensure the support team has followed the protocol, and necessary actions will be taken in a failure.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Considering the general customer feature requests and issues reported, we make enhancements to the Praedictio platform. These changes would go through a rigorous application lifecycle management. The enhancements developed by the development team will be deployed to a quality assurance environment which will be thoroughly tested by QA team, and then will be released to the production environment with release notes upon a prior downtime notification. The entire deployment is automated via continued integration technologies.
Vulnerability management type Supplier-defined controls
Vulnerability management approach There is a vulnerability test suite that has been developed, based on the Open Web Application Security Project (OWASP) -
Before every release, this entire vulnerability test suite will be executed to identify potential vulnerabilities.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The platform uses native cloud tools designed to identify compromises (AWS Guard Duty). These tools are configured to notify any compromise to the platform via email and SMS. Upon such alert, an incident response team will be quickly deployed to manage the situation. Depending on the gravity of the compromise, clients will be notified with the impact and will be advised any downtime needed.
Incident management type Supplier-defined controls
Incident management approach There are standard incidents defined along with a run book for the support staff. In every defined incident, there is a resolution process that should be followed by the support team according to the run book.

Users will report incidents via email. Support staff shall then record the incident as a ticket and follow it until the resolution. Users may request incident reports, which will be generated from the ticket management system used.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £99 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The 14 day trial period customers can connect 5 source and destination data sources, 5 data flows and 5 Machine Learning models in AWS to visualise via Praedictio platform.

Service documents

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