Softcat Limited

Softcat Consultancy, Engineering and Network infrastructure Services

Softcat’s service supports complete IT transformation consultancy across Project / Change Management, File Migration, O365, Microsoft Teams, Network/Datacenter/cloud such as LAN/WAN/Wireless/SD-WAN provision/Datacenter design/refresh/hosting, AWS/Azure and security. Optimise access to applications, allow private networks over IP access networks, improved performance for cloud applications with lower network costs and faster service delivery.


  • Consultancy– understand commercial/financial/technological drivers to achieve a business outcome
  • Assessment– assessment to baseline the operating environment
  • Program design– build a program of projects to achieve business-outcome
  • Develop solution-designs for each project required to achieve programme success
  • Program and project management– end-to-end program and project management
  • Technical implementation– implement the technical solutions scoped during solution design
  • Knowledge transfer– handover of knowledge/alignment of appropriate third party training.
  • Support– on-going support in the form of telephone-based and field-resource
  • Access to Softcat's Partners- Algolia Marketo, Changing Social, Salesforce, etc
  • Contractual consolidation


  • Get the right solution– tailored approach to reach your business-outcome
  • Achieve outcomes– managed program giving best chance to achieve desired-outcome
  • Expert advice draw from experienced resource to deliver high-quality results
  • Tailored service contract– avoid uncertainty
  • Tailored service contract- developing a commercial-model that works for you
  • Create a multi vendor technology solution
  • Consolidation of G-cloud services through one contractual vehicle
  • Capex/ OPex cost models
  • Microsoft project consultancy: File Migration, Office 365, Teams
  • Data Migration, Management Reporting and Training and Support


£600 to £1600 per person per day

Service documents


G-Cloud 11

Service ID

5 9 8 2 5 6 5 5 4 2 1 4 2 0 1


Softcat Limited

Charles Harrison



Planning service
How the planning service works
1. Envision:
a. Scoping call with the customer - Questions for the client and define agenda items
b. Definition Workshop: Review customer’s business and understand their cloud strategy.
i. Is there a business case to support cloud adoption?
ii. Define in-scope business services and interests
iii. Educate the customer on cloud, market trends and what is possible
c. Cloud proposal/strategy (Define the Journey): A standard overarching document defining how we will take a customer on the “your cloud, your way framework”, what can cloud deliver, map high-level cloud strategy; option to showcase the potential of cloud with a POC aligned to a preferred platform(s) of choice
2. Assess:
a. Cloud Readiness (high level) includes an assessment of: Application, Network and security, Data, EUC, Licensing. The multiple reports consolidated into one set of outputs. Proof of Concept (Optional): Showcase the proposed technologies. Capture requirements for pilot. Build POC SOW. Deliver POC
3. Design:
a. Detailed report/presentation: provide a single report from the assessment(s) defining next steps
b. Cloud migration proposal(s), design(s), plan(s) & cost(s): Define the transform from existing models to a cloud service. Provide the appropriate designs and project plans. Provide cost modelling based on stats collected from assessments
Planning service works with specific services


Training service provided
How the training service works
In partnership with specialist third party training facilitators, Softcat will advise, source, and resell appropriate training to match your project or programme deliverables.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
We invoke designs set in the planning stage to build, migrate/transform specified services, applications and data to meet requirements and agreed designs across the following areas:

• Development
• Test
• Production
• Data migration
• Service migration
• Service Transform

What our customers receive as an output are:

• Service migration & transformation
• Agreed billing models
• Transition to operations
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
We transition services to an operational and supportable mode. Provide continuous service improvement and development for customers’ models across:

• Service inception
• Service validation
• Knowledge transfer
• Handover
• Release & Sign-off
• Optimisation
• Change Management
• Service analytics
What our customers receive as an output are:

• Service Delivery
• Billing Schedules
• Reporting
• Services improvements

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
Details can be provided upon request
Certified security testers
Security testing certifications
Other security testing certifications
Details can be provided upon request

Ongoing support

Ongoing support service
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Softcat delivers a range of support services from our 24x7x365 managed services Operations Centre. In addition, Softcat has a Cloud Alliance partner programme, which extends the support services available through Softcat extensively. All Cloud Alliance partners are onboarded through our Partner Management framework.

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 24x7x365 <15 Minutes response
Priority 2 P24x7x365 <30 Minutes response
Priority 3 M-F 09:00 – 18:00 (ex. Bank Holidays) <4 Hours response
Priority 4 M-F 09:00 – 18:00 (ex. Bank Holidays) <4 Hours response
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Support levels


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)


£600 to £1600 per person per day
Discount for educational organisations

Service documents

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