Doopoll Limited

doopoll

doopoll is an online surveying and polling platform, that allows you to get powerful insights and present impressive results. doopoll's focus is on making this process as simple and effective as possible. Offering multilingual, realtime results and reports as well as realtime support.

Features

  • Real-time reporting of results: See responses as they arrive
  • Easy answer polls: mobile friendly: built so Nan can answer
  • Recurring polls: measure KPIs and see the progress made
  • Multilingual: Welsh, French, Spanish, English
  • Autogenerated charts: download of line graphs, pie/bar charts
  • Custom branding: your logos and colour palette: looks awesome!
  • GDPR Compliant: build your database, but do it right
  • Slideshow style presenter: brilliant for live events
  • Collaborate: teamwork makes the dream work
  • Chat support: less than 5 mins response time!

Benefits

  • Easy answer polls: Up to 5 times more responses
  • Responsive team: meet and speak with the founders
  • Sentiment analysis: gauge overall opinion of comments
  • Multilingual: polls in the language/s of your audience
  • Filters: slice and dice data to see who said what
  • Demographics: create mailing campaigns to relevant people only
  • Data capture: all fully GDPR compliant
  • Live events: doopoll's THE platform for engaging an audience
  • Realtime updates: make decisions quickly
  • Fun: why is surveying so dull? Use doopoll instead.

Pricing

£5000 to £100000 per licence per year

Service documents

G-Cloud 11

597819676745970

Doopoll Limited

Steve Dimmick

07967010186

steve@doopoll.co

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints Nothing of note here: our Enterprise customers get access to pretty much everything and we have an always on operation policy. doopoll works best in modern browsers like Microsoft Edge, Chrome and Safari, but we've seen it functioning well on Kindles and even Blackberrys too.
System requirements
  • Modern internet browser: IE11 or later / Chrome / Safari
  • To create and share polls - a doopoll licence

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Average response rate, through the platform, on a 24/7 basis, is less than 10 minutes. During working hours (GMT) it's much less; potentially as low as seconds.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing None to date. We use Intercom for support and you can find more on their efforts here: https://www.intercom.com/help/faqs-and-troubleshooting/the-intercom-messenger/is-the-intercom-messenger-accessible
Onsite support Yes, at extra cost
Support levels All Enterprise customers get free of charge on-platform support through our web-chat offering. This is multi-lingual too: in Welsh, French, German, Spanish and English.
Additional support, such as Masterclasses, Onboarding, Refresher Classes, Event Facilitation etc is charged at £1000 per day, or £600 per half day or less.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started For Enterprise clients paying £10000 or more pa, we provide a free, face to face, onboarding training session for up to 10 people. Subsequent sessions (we recommend quarterly) are then half price (£300 instead of £600).

For Enterprise clients paying £5000 pa, we provide a free, face to face, onboarding training session for up to 10 people. Subsequent sessions (we recommend quarterly) are then £600 per session.

Ad-hoc sessions or Masterclasses are available on request: £1000 per day / £600 per half day (or less) for onsite training. Alternatively, we can provide off site (including lunch, refreshments and room hire) for £500/day per person (minimum of 4 people).
Service documentation No
End-of-contract data extraction It's pleasing to say this hasn't really been a problem: customers almost always renew their contract. If it were to happen though, we'd suggest emailing support@doopoll.co and we will provide all poll data in CSV format,
End-of-contract process INCLUDED
doopoll Annual Enterprise licence
- up to 10 users
- unlimited polls
- unlimited questions

NOT INCLUDED
COST PER ADDITIONAL USER = £1/day (billed monthly as a pro-rata amount based on remaining number of days on the contract)

Support requests: the first 10 enquiries per month will be free of charge. Thereafter this will be the cost for each successfully resolved enquiry.
£50 per request

Onsite onboarding session from bilingual doopoll staff member (2hrs, maximum of 10 people) - £500

Offsite onboarding session from bilingual doopoll staff member (2hrs, minimum of 5 people, maximum of 10 people). Lunch and room hire provided. Cost per person: £75 per person

Half day event facilitation, from bilingual doopoll staff member
£600
Half day event facilitation, from English speaking doopoll staff member
£550

Full day event facilitation, from bilingual doopoll staff member
£1000
Full day event facilitation, from English speaking doopoll staff member
£900

Onsite consultancy provided by a doopoll founder - 1 hour - £200
Onsite consultancy provided by a doopoll founder - half day - £700
Onsite consultancy provided by a doopoll founder - full day - £1200

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our service is designed to work seamlessly across both web and mobile browsers.
Service interface Yes
Description of service interface The service interface is in the form of a web application that users can access via a browser. It's a user friendly site that lets users build and send out polls! We use simple and effective colour schemes and bold easy to see buttons wherever possible to maintain a clear user interface.
Accessibility standards WCAG 2.1 A
Accessibility testing We have tested the app with a screen reader.
API No
Customisation available Yes
Description of customisation Users can customise the way polls look and feel, by changing color schemes and adding in their own introductions and ending statements for polls. They can also switch the language their poll is shown in for up to four languages (en, fr, es, cy). All polls also have a range of other settings, including question types and individual options for each question.

Scaling

Scaling
Independence of resources Our application runs on a service called Meteor which automatically scales the server size to suit the needs of the site. As well as on demand scaling, we can permanently increase the size and scale of our containers at any time.

Analytics

Analytics
Service usage metrics Yes
Metrics types Users can monitor everything about the state of their polls. Including how many polls they have, and how each poll has performed. This includes number of responses, number of emails collected, response rate, number of comments, and more. They can also easily see the results of all their polls, through the reporting functionality of the service.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported in the form of a csv file, or alternatively we offer one click downloadable charts which displays their data in a more readable format
Data export formats CSV
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Doopoll agrees to provide at least 99% availability of its services.
Approach to resilience This is mostly dealt with by large 3rd party companies such as AWS and IBM's Compose. These are multibillion pound companies that offer the highest standards in resilience and security, to companies of all sizes.
Outage reporting Email alerts and a maintenance page. Thankfully this is an exceptionally rare occurrence, and has never lasted long enough to cause any real disruption.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Any web visitor is able to access public polls and take those polls. To use in app features such as creating or editing polls you require an account with an authentic email address. Accounts have an admin which take responsibility for the account and have access to adding and removing other users connected to their organisation only. Every signed in user can access support.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials +
  • IASME

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We follow the rigorous standards of IASME and Cyber Essentials Plus certification and renew our certification for both of these annually.
Information security policies and processes We follow the rigorous standards of IASME and Cyber Essentials Plus certification and renew our certification for both of these annually.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We track our changes through a changelog, and through the service provided by github. We test all of our new releases thoroughly using in house testing and a staging branch to assess the experience of the platform. We only use secure packages and updated versions of each to maintain maximum security. We have in house standards to ensure that best security practices are met whilst releasing new features and have a number of third party tools in place to ensure that this is assessed before each release
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our service has been built to rigorous standards and complies with high level security guidelines. We are able to rapidly deploy patches to our sevices, in a matter of minutes, as soon as necessary changes have been passed and tests run. We are also able to get security information about potential threats from services such as github and npm which monitor changes to the code. These are automatically alerted to us should they occur.
Protective monitoring type Supplier-defined controls
Protective monitoring approach If any compromises were found, we would immediately look to rectify the issue and ensure that the necessary changes were put in place to stop this from re-occuring. This is something we take very seriously and would receive immediate attention.
Incident management type Supplier-defined controls
Incident management approach Although incidents are exceptionally rare, users can report these to us through our in app chat service which functions in real time. We are able to respond and fix issues as soon as we are alerted to them.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5000 to £100000 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A free trial of our service allows the user two weeks of our 'super' package . Including unlimited polls, a poll response limit of 1000 per poll, all of our premium features including the presenter screen and reporting functionality. It also includes an allowance for up to ten users.
Link to free trial https://app.doopoll.co

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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