TTEC (UK) SOLUTIONS LIMITED
TTEC's role-playing RealPlay™ learning solution leverages Artificial Intelligence (AI) and machine learning technology to simulate real-world scenarios. Employees learn by completing the job and getting real-time feedback and coaching. The training is completely digital, on-demand and asynchronous, enhancing the learner experience while saving organisations time, money and improving citizen satisfaction.
- AI-powered engine provides asynchronous practice, consistent feedback, personalised coaching
- On demand, self-paced training for contact centre and backoffice
- Responsive game development and gamification
- Real time Artificial Intelligence using context sensitive decisioning.
- Realtime reporting and insights drive training effectiveness and informed decisions.
- Sandbox that enables industry compliant systems practice
- Recruit, onboard, and encourage continuous professional development
- Evaluate and benchmark the most suitable candidates
- "Voice recognition, machine learning technology, and data visualization "
- Provide employees with continuous professional development.
- Make learning fast, engaging and effortless
- Easy to implement, minimal upkeep, upskills employees quickly and effectively.
- Simulates real-world scenarios for employees before taking live calls
- 57% Reduction in employee onboarding time
- 50% reduction in contact centre employee nesting
- 75% increase in speed to proficiency
- Train employees faster, and at lower costs
- Drive real-world behaviour change with points, badges, rewards, status upgrades.
- Quickly upskill employees in key competencies, new products and technology
- Enhance employee engagement with real-time feedback and coaching
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