On Direct Business Services Limited

Cloud Direct Skype for Business as a Service

Hosted cloud-based Microsoft Skype for Business is an enterprise–ready unified communications platform that connects people everywhere as part of their everyday productivity experience, providing a consistent, single client experience for presence, instant messaging, voice, HD video and meetings. We can add further features at a charge such as call recording.

Features

  • Single client experience for presence, IM, voice, video and meetings
  • Move easily from instant messaging into ad-hoc online meetings
  • Conduct online presentations to customers and colleagues including audio, video
  • Invite external contacts to online meetings via web-based client
  • View presence and click to communicate from within Microsoft Outlook
  • Communicate with external organisations running Skype4B federation; IM, audio, video
  • Skype for Business connects Skype contacts using IM, audio, video
  • Enterprise Voice capable allowing the replacement of existing telephone systems
  • Reply to email with IM or audio call

Benefits

  • Users can communicate securely from anywhere they have network connectivity
  • Makes communicating easier with a consistent and familiar experience
  • Available on Windows PC’s, Windows phones, iOS and Android smartphones
  • Seamless experience via Skype4B app for Windows 8 & RT
  • Skype for Business unifies calls, meetings, presence & instant messaging
  • Skype for Business Federation extends UC securely over the internet
  • Federation extends UC to customers, suppliers & partners via Skype
  • Skype for Business uses H.264SVC to provide high quality video
  • See 5 meeting participants simultaneously with multiparty HD video
  • Joining SkypeforBusiness meeting requires single touch; smartphones, tablets, PC’s

Pricing

£5 to £14 per licence per month

  • Free trial available

Service documents

G-Cloud 11

595828809560942

On Direct Business Services Limited

Liam Ryan

0800 0789 437

Liam.Ryan@clouddirect.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Phone Number Formats: If using Skype for Business Standard Plus or Enterprise Plus, phone numbers are formatted to E.164 (international number format). For example, the number 0333 077 0000 is displayed as +443330770000. This applies when publishing phone numbers in Skype for Business Client, Outlook contacts, and to CLI presented on incoming calls.
Premise-based PBX: There is no integration with a premise-based PBX such as Remote Call Control (RCC) or Presence, on the standard Hosted Skype for Business from Cloud Direct. It can be implemented strictly subject to an individual deployment project with a Customer, on supported standards based PBX’s.
System requirements
  • Bandwidth requirements need to be met
  • Operating system version has to be Windows 7 or above
  • Minimum Office version is Office 2013
  • Minimum Mac client is Microsoft Lync for Mac 2011
  • Minimum Server 2008 Domain Controllers
  • Minimum Server 2003 Domain Functional level
  • An internal certificate authority is a requirement
  • A public certificate(s) is a requirement, e.g. Godaddy

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependant on issue classification - see our Service Definition. Initial Response times are between one hour and one working day. Core Customer Support working hours; 8am-6pm Monday to Friday, excluding Bank holidays. Support issues classified as critical are supported 24x7x365.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web Chat is provided by a third-party service called LiveChat. It is a text-only service.
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels CARE LEVELS HOURS OF COVER RESPONSE TARGET
Standard - 08:00 to 18:00, Monday – Friday excludes UK Public/Bank Holidays - 30 seconds by telephone, 15 minutes by email/ticket
Enhanced 24 hours a day, 7 days a week, 365 days per year - 30 minutes by telephone only out of hours

The customer will receive Enhanced Level of Care by default. No changes may be made to this Service Level Agreement, except by written agreement dated and signed by both parties.

When a support issue is raised you'll be given one point of contact.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We offer several types of training to our customers:
• Questions can be forwarded to our Technical Services team.
• Training is provided as part of the on-boarding process (Train the trainer).
• Bespoke, in-depth training can be delivered in person or via webinar from our Professional Services team at a cost.
Service documentation No
End-of-contract data extraction This service holds no customer data.
End-of-contract process There is no charge to cancel the service.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The Skype for Business mobile client is designed for working on the move, however the mobile client lacks some advanced capabilities of the full desktop client.
For example features such as desktop sharing, multiparty video conferencing, meeting tools, consultative transfer and client side recording are not available for mobility clients, other features may also not be available.
Accessibility standards None or don’t know
Description of accessibility Users access the service via the Skype for Business client software or via the web client.
Accessibility testing None - this would be completed by the software vendor.
API No
Customisation available No

Scaling

Scaling
Independence of resources An independent scoping of the platform is completed prior to deployment to ensure system capacity is adequate for the number of users on the platform.

Analytics

Analytics
Service usage metrics Yes
Metrics types Skype for Business Server provides Quality of Experience / CDR reporting and more.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Not applicable
Data export formats Other
Other data export formats Not Applicable
Data import formats Other
Other data import formats Not Applicable

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Segmentation firewalls
Dedicated Customer VRF's
Dedicated Customer VLANs
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The uptime of this service is 99.99% within a month. There are no service credits available if the uptime commitment is breached. Please see the service description for more information.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Dedicated management network operations centre
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Cloud Direct have several policies around information security including vendor management, problem management, risk management, access control and information control. Every policy and process has an owner who is responsible to ensure it's followed as well as line-managers within the business. We have also built processes into our systems to help with adherence. Any time a process isn't followed a non-conformance is raised and investigated.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Cloud Direct hold ISO 27001 (Security) certification and follow annually audited processes for the management of change within the service. Changes to the service are classified as either pre-defined change , i.e. changes that are documented as a standard procedure for example, adding in a new replication instance or authorisation change which must be approved. All authorisation changes are reviewed by our change board before being allowed to proceed. Full documentation of these changes are retained within our service management system.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The service is continually monitored to look for issues and threats. These are then dealt with according to their severity and impact to the platform. The service has been built with security in mind.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The service is continually monitored to look for issues and compromises. These are then dealt with according to their severity and impact to the platform.
Incident management type Supplier-defined controls
Incident management approach Cloud Direct holds a ISO20000 certification for service management. This is an independent audit of a business’ ability to delivery consistently high-quality IT services. Cloud Direct bases its processes on ITIL® - a comprehensive set of best practices for IT Service Management. The ethos behind ITIL is the recognition that organisations are increasingly dependent on IT in order to meet business needs. This leads to an increased requirement for high quality IT services. All incident management processes are documented and audited in line with this certification.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 to £14 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial We can provide POC via our test bed environment. Please enquire for trial services.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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