AdEPT Telecom plc

Microsoft 365

Cloud based Microsoft productivity tools including Office applications, Microsoft Teams collaboration, file and document storage, authentication and Mobile Application Management. Support by AdEPT IT Managed Services.

Features

  • Microsoft 365 Business and E3 options available
  • Office applications including Mobile Application Management
  • File and document sharing (1TB on Business Edition)
  • Collaboration services including Microsoft Teams, a shared workspace
  • Security including Intune authentication
  • Self-service password reset on Microsoft 365 Business
  • Azure Active Directory P1 on Microsoft 365 E3

Benefits

  • Reduce IT costs
  • Predictable per user month pricing
  • Free up IT resources
  • Microsoft productivity tools within a single licensing
  • Microsoft collaboration tools within a single licensing
  • Security and compliance
  • Provides access to IT services as if local
  • Provides speed and security of access to IT services

Pricing

£30 per user per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

5 9 5 6 4 6 0 3 5 4 1 5 9 6 4

Contact

AdEPT Telecom plc

The Tenders Team

0344 55 77 200

tenders@adept.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
Additional features available such as Risk-based conditional access
System requirements
Appropriately configured local infrastructure to provide external connectivity.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 30 minutes
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
SLA is targeted as 100%, with self-help available via portal 24x7, and via helpdesk 8am -6pm Monday to Friday, exc. Bank Holidays.

On-site Technical Service Manager available on request for IT Support Services and at extra cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation and online training as required is available to customers prior to service commencement.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Please provide written instruction to AdEPT, 30 days in advance, to terminate a contracted service if prior to the end of the currently contracted service. Subscription costs continue to apply for all services after termination until the end of the currently contracted 12 month period.
End-of-contract process
Transition assistance is available on request.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile Application Management for Microsoft 365 Business is provided on a best efforts, as there is no conditional access feature to enforce.
Service interface
Yes
Description of service interface
Standard Microsoft interface.
Accessibility standards
None or don’t know
Description of accessibility
Provides self-service PC deployment.
Operates with iOS, Android, Windows and macOS devices
Accessibility testing
No specific testing has been undertaken; utilises Microsoft's intuitive tools.
API
No
Customisation available
Yes
Description of customisation
Customisation is available on request. There are additional feature-sets that can be added to the basic license. The service can be configured dependent on application and scaling requirements.

Scaling

Independence of resources
Instances are managed on a per customer basis. Proactive monitoring by the UK network operations team provides active capacity and user management.

Analytics

Service usage metrics
Yes
Metrics types
Utilisation metrics
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Backup and DR services are provided for this service under our application of ISO27001:2013.
Data export formats
Other
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% SLA
No service credit regime available.
Approach to resilience
Data centre resilience provided by separate carrier resilience, dual power supplies and data replication. Otherwise available upon request.
Outage reporting
A public dashboard and email alerts to nominated contacts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access rights proactively managed and monitored.
Microsoft 365 E3 includes Azure AD P1 (password write back and on-premise Multi Factor Authentication); Intune authentication and full MDM and MAM.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
C
ISO/IEC 27001 accreditation date
28/09/2016
What the ISO/IEC 27001 doesn’t cover
The certificate applies to the provision of trusted and managed information security services to internal and external customers. All products and services are covered without exclusions.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Policies follow ISO27001 principles.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and change requests are recorded and monitored within the Support portal. Customer specific configurations and changes are available to nominated contacts at the Customer via the Support Portal.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Security incidents and potential threats are recorded centrally in the Support System. Information on potential threats are both system generated and user defined. Assessment of threats is conducted continually via the information assurance team, with recommendations for resolution monitored.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Incident and alert monitoring conducted by the UK Help Desk and NOC.
Incident management type
Supplier-defined controls
Incident management approach
The incident management process is documented to enable first line to capture incidents, prioritise according to severity or priority and track the incident through to resolution and acceptance testing. Users can report incidents by phone, email or online tickets.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£30 per user per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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