AdEPT Telecom plc

Microsoft 365

Cloud based Microsoft productivity tools including Office applications, Microsoft Teams collaboration, file and document storage, authentication and Mobile Application Management. Support by AdEPT IT Managed Services.


  • Microsoft 365 Business and E3 options available
  • Office applications including Mobile Application Management
  • File and document sharing (1TB on Business Edition)
  • Collaboration services including Microsoft Teams, a shared workspace
  • Security including Intune authentication
  • Self-service password reset on Microsoft 365 Business
  • Azure Active Directory P1 on Microsoft 365 E3


  • Reduce IT costs
  • Predictable per user month pricing
  • Free up IT resources
  • Microsoft productivity tools within a single licensing
  • Microsoft collaboration tools within a single licensing
  • Security and compliance
  • Provides access to IT services as if local
  • Provides speed and security of access to IT services


£30 per user per month

  • Education pricing available

Service documents


G-Cloud 11

Service ID

5 9 5 6 4 6 0 3 5 4 1 5 9 6 4


AdEPT Telecom plc

The Tenders Team

0344 55 77 200

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints Additional features available such as Risk-based conditional access
System requirements Appropriately configured local infrastructure to provide external connectivity.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 30 minutes
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels SLA is targeted as 100%, with self-help available via portal 24x7, and via helpdesk 8am -6pm Monday to Friday, exc. Bank Holidays.

On-site Technical Service Manager available on request for IT Support Services and at extra cost.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation and online training as required is available to customers prior to service commencement.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Please provide written instruction to AdEPT, 30 days in advance, to terminate a contracted service if prior to the end of the currently contracted service. Subscription costs continue to apply for all services after termination until the end of the currently contracted 12 month period.
End-of-contract process Transition assistance is available on request.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile Application Management for Microsoft 365 Business is provided on a best efforts, as there is no conditional access feature to enforce.
Service interface Yes
Description of service interface Standard Microsoft interface.
Accessibility standards None or don’t know
Description of accessibility Provides self-service PC deployment.
Operates with iOS, Android, Windows and macOS devices
Accessibility testing No specific testing has been undertaken; utilises Microsoft's intuitive tools.
Customisation available Yes
Description of customisation Customisation is available on request. There are additional feature-sets that can be added to the basic license. The service can be configured dependent on application and scaling requirements.


Independence of resources Instances are managed on a per customer basis. Proactive monitoring by the UK network operations team provides active capacity and user management.


Service usage metrics Yes
Metrics types Utilisation metrics
Reporting types Real-time dashboards


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Backup and DR services are provided for this service under our application of ISO27001:2013.
Data export formats Other
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% SLA
No service credit regime available.
Approach to resilience Data centre resilience provided by separate carrier resilience, dual power supplies and data replication. Otherwise available upon request.
Outage reporting A public dashboard and email alerts to nominated contacts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Access rights proactively managed and monitored.
Microsoft 365 E3 includes Azure AD P1 (password write back and on-premise Multi Factor Authentication); Intune authentication and full MDM and MAM.
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 C
ISO/IEC 27001 accreditation date 28/09/2016
What the ISO/IEC 27001 doesn’t cover The certificate applies to the provision of trusted and managed information security services to internal and external customers. All products and services are covered without exclusions.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Policies follow ISO27001 principles.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration and change requests are recorded and monitored within the Support portal. Customer specific configurations and changes are available to nominated contacts at the Customer via the Support Portal.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Security incidents and potential threats are recorded centrally in the Support System. Information on potential threats are both system generated and user defined. Assessment of threats is conducted continually via the information assurance team, with recommendations for resolution monitored.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Incident and alert monitoring conducted by the UK Help Desk and NOC.
Incident management type Supplier-defined controls
Incident management approach The incident management process is documented to enable first line to capture incidents, prioritise according to severity or priority and track the incident through to resolution and acceptance testing. Users can report incidents by phone, email or online tickets.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £30 per user per month
Discount for educational organisations Yes
Free trial available No

Service documents

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