EACS Limited

Microsoft System Center Current State Assessment

This service gives you the assurance that your Microsoft System Center (SCCM, SCOM, SCSM) environment is configured to current industry best practice. Our experienced Systems Management Consultant will produce a Management Report that details recommendations to improve performance and reliability

Features

  • Current state assessment of in-scope System Center components
  • Covers Configuration Manager (SCCM), Operations Manager (SCOM), Service Manager (SCSM)
  • Management report with recommendations

Benefits

  • Access to technical expert
  • Guidance on industry best practice
  • Contribution towards system improvement plan

Pricing

£2500 to £5000 per unit

  • Education pricing available

Service documents

G-Cloud 9

595638690741464

EACS Limited

James Oxley

01480 425651

James.Oxley@eacs.com

Planning

Planning
Planning service No

Training

Training
Training service provided Yes
How the training service works EACS have a dedicated Training and Education service to provide suitable training for customers needs
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works EACS have a well established and experienced technical team who are able to provide fast and cost effective, dedicated or shared 1st, 2nd and 3rd Line Telephone Support, as well as remote monitoring. In addition we also have a number of specialist support technicians who are experts in specific technology sets and able to provide more in depth remedial advice.

Service scope

Service scope
Service constraints This service only assesses the relevant System Center technology. Although recommendations may be made to systems outside of this, the primary focus will be System Center.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hour response 8 to 6 Monday to Friday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Service desk, email, phone and onsite support with 4 levels of support - P1 through to P4 requests available. Reactive telephone and email support services can be purchased. The costs are based on the size and scale of the implementation. Annual renewal with discounts for multiple years purchased in advance.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £2500 to £5000 per unit
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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