Business Agility Group Ltd

SharePoint and Microsoft 365 for HR

Microsoft Office 365 is a cloud-based service that offers robust security, reliability, and user productivity. Office 365 includes Microsoft Office 2019, PowerApps, Microsoft SharePoint, OneDrive Skype for Business, Microsoft Teams. Azure AD Sync for Single Signon across all devices.

Features

  • Office 365 migration
  • Office 365 document management
  • Office 365 SharePoint services
  • Office 365 intranet
  • Office 365 content management system
  • Health and Safety online assessment
  • Office 365 Business process Automation
  • Office 365 Training
  • SharePoint development and integration services
  • Teams, PowerApps, PowerBI services

Benefits

  • Increased employee collaboration and productivity with Office 365
  • Mobile and offline access on any device with Office 365
  • Quick, secure, and robust Office 365 deployment and migration approach
  • Built-in AI services in Office 365 boost productivity
  • Secure single sign-on with Office 365
  • Intuitive and user-friendly interface across Office 365 applications
  • Strong governance for critical business applications
  • Enhanced data visualisation and Business Intelligence
  • Removal and reduction of manual effort through automation and workflow
  • Superior Content and document management

Pricing

£650 to £850 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at don.campbell@business-agility.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 9 5 5 5 2 7 7 4 6 4 5 2 0 5

Contact

Business Agility Group Ltd Don Campbell
Telephone: 07717662644
Email: don.campbell@business-agility.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Bespoke application development
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No constraints
System requirements
Appropriate licensing in place

User support

Email or online ticketing support
Email or online ticketing
Support response times
All SLAs and response times are agreed with customers and aligned to their specific requirements.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via Microsoft Teams
Web chat accessibility testing
Testing extensive and confirmational
Onsite support
Onsite support
Support levels
Support Levels, Technical Account Management and all associated costs are agreed separately with customers in line with their support requirements, however all support models are available e.g. 24/7, Core Hours, Emergency Out of Hours. Additionally, Technical Account Management and Cloud Support Engineer services are also available.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Key on-boarding tasks include:

• Governance Model – agreement on the most suitable governance model to meet the requirements of the engagement;
• Delivery approach – agreement approach best suited to the project;
• Elaboration – engagement with suitably empowered individuals from our Customer with whom we can capture functional and non-functional requirements;
• Commercial – finalise the commercial terms of the engagement with the Customer including agreement on delivery milestones.

Business Agility provides on-site, remote/online and documented training dependent on the requirements of each individual customer. Our standard method of training is to adopt a train the trainer approach allowing knowledge to cascade throughout the organisation to all users.

This approach can be delivered on-site or remotely via video conferencing facilities. In addition, we provide User Guides specific to the needs of the individual customer and project, including details of any specific customisations agreed as part of the project scope.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The reporting data can be exported in CSV format, no data will be held after end of contract.
End-of-contract process
Business Agility will finalise hand over and/or knowledge transfer to support the platform/solution delivered.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Business Agility provides a flexible and scalable service in order to meet the fluctuations in demand for each individual service. These services are underpinned by a set of pre-agreed SLAs with each individual customer, ensuring continuity of the services being provided.

Analytics

Service usage metrics
Yes
Metrics types
Service Metrics and reporting is agreed with customers in line with their individual requirements.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
All Customisation requirements for data export are agreed separately with Customers in line with their requirements
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Business Agility provides up to 99.99% availability. All availability requirements, including SLAs are agreed with customers in line with their individual requirement.
Approach to resilience
Available on request
Outage reporting
Outage reporting methods include but are not limited to Public Dashboards, APIs and Email Alerts. All reporting arrangements are agreed with customers in line with their individual requirements.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Clients can when control users can access audit information
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Business Agility adheres to the principals and guidelines of ISO:27001 and ISO:9001 and is working toward those standards. We adopt a systematic approach to the management of sensitive company information and quality management procedures.
Information security policies and processes
Business Agility adheres to the principals and guidelines of ISO:27001 and ISO:9001 and is working toward those standards. We adopt a systematic approach to the management of sensitive company information and quality management procedures.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Business Agility is technology agnostic and utilities the most fit for purpose tool for protective monitoring. We work with our clients to identify the most optimal monitoring solution for their requirements, including using already existing tool-sets available.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Business Agility's approach to vulnerability management is agreed separately with Customers in line with their requirements. I
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Business Agility is technology agnostic and utilities the most fit for purpose tool for protective monitoring. We work with our clients to identify the most optimal monitoring solution for their requirements, including using already existing tool-sets available.
Incident management type
Supplier-defined controls
Incident management approach
Business Agility provides end-to-end incident management and request fulfilment for all incidents to ensure that all incidents and requests are logged, categorised, prioritised and tracked consistently, in line with agreed SLAs. Incidents are reported by users via our Client Service Management Support System and these are then: • Logged; • Reviewed; • Progressed; • Resolved; and • Closed.
Incident Management reports can be provided as regularly as weekly and will be issued in a format as agreed with each individual customer.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£650 to £850 a person a day
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at don.campbell@business-agility.com. Tell them what format you need. It will help if you say what assistive technology you use.