CDS

CDS Compute as a Service on UKFast

UKFast commodity-based services and CDS private cloud offers a secure, high performance and resilient dedicated private cloud hosting platform. Access to wholly-owned ISO-certified UK data centres with accreditation to Tier 1 “official sensitive”. Reliability assured with access to round the clock support and guaranteed service levels up to 99.99%.

Features

  • On demand - Billed by the hour for resources used
  • Enterprise grade cloud utilising VMWare HP and Cisco UCS technology
  • Private compute and dedicated storage
  • 10Gbps connectivity for every blade server
  • Connect through HSCN PSN or JANET
  • A range of service levels, VM sizes and licencing options
  • UK based data centres fully owned and operated by UKFast
  • Adherent with CESG cloud security principles
  • Tier 1 / IL0 to IL4 (OFFICIAL / OFFICIAL-SENSITIVE) solutions
  • Advice from CDS experts

Benefits

  • High levels of security, isolation, reliability, availability and performance
  • Create as many virtual machines as resources allow
  • 100% network uptime guarantee as standard
  • UK based data centres fully owned and operated by UKFast
  • Make compelling citizen facing services, whilst ensuring data remains safe
  • Have confidence in who has access to your data
  • Full solution backups as standard
  • 99.99% infrastructure availability guaranteed
  • Solutions on a cloud that aligns with CESG best practice
  • Choose the right network to connect your solution to

Pricing

£163 per virtual machine per month

Service documents

G-Cloud 10

594702822860700

CDS

James Davis

0113 399 4076

james.davis@cds.co.uk

Service scope

Service scope
Service constraints All planned maintenance is covered by a mandatory 5 day notice period. UKFast reserve teh right to conduct unplanned emergency maintenance where necessary, but will always make reasonable efforts to inform impacted customers before work commences. Support is limited to services, hardware and applications provided by UKFast.
System requirements
  • Proof of license ownership for customer-provided Microsoft licenses
  • Customeras must adhere to fair use policy and ToS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times From 15 minutes but Severity and SLA dependent
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Tickets are responded to on a priority basis. We aim to respond to ALL initial questions within 15 minutes during normal business hours and High Severity tickets will be answered 24/7.
Tailored support plans to cover infrastructure and or application support are available through Cloud support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started UKFast and CDS offer services to enable seamless on-boarding and collaboraton to design the solution to meet your requirements. An on-boarding process would typically include Discovery process / Timeline setting / Risk assessment / implementation process / Quality Assurance
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats MS Word
End-of-contract data extraction At the end of the contract any customer data stored will only be extracted by UKFast with prior consent of the customer. UKFast shall purge and destroy (as defined in security accreditation for different ILs) customer data from any of its own equipment after the contract ends.
End-of-contract process A similar process to on-boarding is provided for customers wishing to leave UKFast. We provide full transitional services at an additional charge, as detailed in the pricing document. This includes meeting with the new provider, agree timelines, risk identification, assistance with the new provider.

Using the service

Using the service
Web browser interface Yes
Using the web interface MyUKFast is the customer's web interface where you can manage all aspects of the solution. For example creating/managing/deleting/scaling virtual machines, managing reports and monitoribng alerts, firewalls configuration and more.
Web interface accessibility standard None or don’t know
How the web interface is accessible Currently being rebuilt to offer a fully accessible web interface
Web interface accessibility testing Testing against WCAG has been performed to uderstand the requirements for MyUKFast rebuild.
API Yes
What users can and can't do using the API Create VMs, Manage VMs, Delete VMs, Scale VMs up/down, Power VM on / off, Clone VM, Create and manage templates, Manage Datastores, Manage firewalls, Manage system resources
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Puppet
  • Other
Other API automation tools Any appropriate tool can be used
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources QoS policies / guaranteed resources
Usage notifications Yes
Usage reporting
  • Email
  • SMS
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Applications
  • Services
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold UKFast Cloud Solutions

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Folders
  • Virtual machines
  • Databases
  • Operating systems - Linux and Windows
  • Microsoft Exchange servers
  • Active Directory
Backup controls UKFast will agree and impelment a robust and granular back-up schedule on the customer's behalf.
Datacentre setup Multiple datacentres
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Network availability - 100% infastructure availability. 99.99% availability is based on the total number of operating hours of a given calendar month and excludes planned and emergency maintenance. Service credits of up to 10% of the standard monthly support fee and payable for any month where availability SLA is not met.
Approach to resilience UKFast owns and operates a 5.52MW tier 31,000 rack data centre estate. This contains multiple physically separe buildings connected by dedicated fibre. High voltage power connections are provided from separate primary sub-stations. All mission-critical services including Standby Generation, Cooling systems and UPS are provided at N+1 or greater across the whole facility. The complex has a power density of over 6KW per square foot, providing diverse A&B quadruple power feeds. The data centre complex is supported by 9MW of standby generation with over 100,000 litres of fuel storage and 8 hours fuel supply SLA. All critical services are supported by 4.6MW of UPS power and 4.9MW of data centre cooling. The public sector hosting suite fully resilient networking, switches, carrier-redundant lease lines, power and back-up generators, all separated from teh rest of the UKFast network and data centre complex.
Outage reporting A public status range is available on the UKFast website, which shows live status of our core network and infrastructure along with details of any incidents. Customer notifications are managed via our ticketing system accessible via MyUKFast.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Management access to the environments is strictly restricted to authorised and vetted personnel. Granular access rights ensure individual personnel have acess to only the resources they need in order to carry out their specific tasks and responsibilities.Logical and physical separation of access rights is provided, and all management interfaces are restricted to internal privileged networks and are not accessible to the internet or external networks.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 UKFast LRQA
ISO/IEC 27001 accreditation date 23/6/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Ultima Risk Management
PCI DSS accreditation date 22/8/2016
What the PCI DSS doesn’t cover Office network not covered as this has no client infrstructure
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus
  • SOC 2

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CDS is certificated to BS EN ISO 27001 – Information Security Management System and registered under the Data Protection Act 1998. (DPA No. Z5255664). CDS ensures client information is securely maintained through our audited processes and procedures. These are detailed in our SYSOPS which form part of our ISO27001 accreditation which is independently audited twice yearly. Our SYSOPS cover personnel and IT security requirements. All managers and staff within CDS will take steps to ensure that personal data is kept secure at all times against unauthorised or unlawful loss or disclosure. CDS employs a dedicated Security manager (ITSM) and runs a Security forum which is chaired by our Managing Director ensuring board level engagement.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach CDS manage the performance, security and integrity of underpinning hardware/software configurations to expected standards. All hardware will be configured by experts, then managed, maintained and monitored to industry standards. Including availability, capacity and performance, pre-empting any incidents or problems. We will ensure that all operating systems, all firewalls, and all essential partner software, are checked for security or performance patches every month. Should any critical security patches be announced, these will be implemented ASAP. Any critical patching of the underlying hardware estate will be managed using our Change Management and Release and Deployment Management processes, certified to ISO 20000 standard.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach CDS undertake periodic independent pen and vulnerability scanning of our networks and network services. This forms part of our ISO 27001 and Cyber Essentials Plus accreditation. CDS also undertake vulnerability scanning of client solutions during development and at the point of release. Subsequent scans form part of contractual agreements. CDS also run Nessus scans of the environment at least weekly. Identified vulnerabilities are assessed based upon the threat type and business risk. Those issues requiring attention form part of a remediation plan. The individual items are assigned a priority and are tracked through our ITIL service desk to completion.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IDS and IPS are in place on firewalls which provide perimeter protection to our networks and are configured to alert on suspicious activity e.g. sql injection, XSS etc. Logs are also monitored using ManageEngine. Server Logs and Syslogs are harvested to a central reporting server and alerts are in place to notify suspicious activity such as repeated, failed administrator login attempts as wel as more sophisticated events indicating exfiltration attempts. Where relevant and appropriate, GPG13 logging is implemented – by way of example we implemted this level of reporting and alerting for the Metropolitan Police
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach CDS use the Service ticket prioritisation and categorisation matrix that has been used successfully on GCloud listings since being revised through collaboration in 2013. This matrix, which underpins our mature Service Delivery portfolio aims to offer an effective service workflow for Incident and Service Request Management, items to be delivered as part of release units, as well as Problem Management. As obligated by ISO/IEC 20000 standard, CDS operates the full service lifecycle as detailed in the standard, which includes all recognised Service Management processes, such as Incident and Service Request Management, Problem Management, Change Management, Release and Deployment Management.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £163 per virtual machine per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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