Thirsty Horses Solutions Ltd


WorkPAL is a new way of thinking about workforce/people management that incorporates Performance, Appraisal and Learning. It empowers staff by engaging them in their performance and development, and aligns them with the organisation's values and priorities – providing 'real-time' organisational data to measure/monitor progress. It is secured by SSL.


  • Real-time reporting
  • Real-time Employee Engagement
  • Cloud Based Remote Access
  • Bespoke Branded platform including content
  • Compatible with all modern Smart phones and tablets
  • Data analytics at all staff and admin levels


  • Embed a culture of high performance and ownership
  • Identify and manage 'talent' and 'capability'
  • Target staff/groups with specific OD support and reduce spending
  • Align staff work to corporate priorities to reduce inefficiency
  • Engage staff to maximise discretionary effort
  • Increase Talent retentions and reduce staff turnover / costs
  • Monitor, react to, and easily export compliance statistics
  • Drive efficiencies in learning and development provision
  • Inform succession planning and organisational contingencies


£10 to £20 a user a year

Service documents

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G-Cloud 12

Service ID

5 9 3 8 5 0 7 7 0 9 4 5 9 6 4


Thirsty Horses Solutions Ltd Ray Pendleton
Telephone: 07826526181

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
System requirements
  • Windows 7 and above
  • OS X 10.7: Yosemite and above
  • Internet Explorer: IE 10 and above
  • Safari 5.1 and above
  • Mozilla Firefox 20 and above
  • Google Chrome 15 and above
  • IOS 9 and above
  • Android 5 and above
  • Microsoft Edge 15 and above
  • Android Internet and Chrome mobile: Android 5 and above

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support available 24/7 through a ticketing system, and from 9am-5pm via emails Monday to Friday.

Depending on the nature of the support required it can begin to be provided within 1 working hour
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
We provide the following support levels - Service desk, Email, Phone and Onsite.

Support cost is inclusive in our license fee.

Technical support is through our help desk team of developers on hand to handle a variety of queries.
Support available to third parties

Onboarding and offboarding

Getting started
Full WorkPAL implementation support is included as standard as we make WorkPAL bespoke to your organisation.

This includes full Project Management and, with that, we bring vanilla Project Plans and Engagement/Communications strategies.
We also bring a host of Best Practice from other clients using WorkPAL in your sector.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The users have full access to all their data throughout the lifetime of the contract, both through their personal WorkPAL account and for Super Admin Users who have access to organisational aggregate data through their dashboard.
At any point relevant data downloads can be actioned by the client and the users within their organisation.
If a contract expires, we also provide full copies of data in a usable format (eg Excel).
End-of-contract process
Included in the contract is.... Full and bespoke Implementation and Project Management, Licence fees, Support & Maintenance and all
New Releases through the further development of WorkPAL during the contract period

There are no additional costs at contract end other than if the client requests the final data set in a format other than the usable one we provide as standard.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
WorkPAL fits to the device you choose to use, thereby making the user experience simple and easy to use.

These include all smart phones and tablets.
Service interface
Customisation available
Description of customisation
Customers need to provide us with a company logo, CEO image and message (text or video) as standard when coming onto the system.

We do offer bespoke service, where you can add the company corporate colour palette to the WorkPAL system. This does come at a slight additional costing, that is scoped out with you during the project plan meeting.

The customisation is passed to Thirsty Horses team who pass it to our technical team of developers to implement into the system.


Independence of resources
All services are hosted within their own unique infrastructure, which has no shared resources with any other organisation within the system.


Service usage metrics
Metrics types
Full Workforce metrics including.... Talent, Succession Planning, Golden Thread, One-to-Ones, Organisational Performance, Feedback, Learning and Training Needs Analysis, Action Learning Sets, Project Groups, Objectives (inc KPIs), Appraisal, Behaviours, Competencies etc.

WorkPAL also tracks the daily usage of WorkPAL and the systems and browsers all staff access WorkPAL through.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There is reporting functionality at all levels of the organisation relevant to their position, i.e. from individual WorkPAL users through to Super-Admin users who have access to the organisations holistic aggregated data.

The reports are easy access through simple dashboards.

Reports are exported in usable formats e.g. PDF, Excel and CSV
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.5% as in line with AWS SLA
Approach to resilience
Available on request.
Outage reporting
We do this via our internal dashboard and then inform clients if required, most likely via email.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Users are given a level of access on sign up, which is given by the HR department of the organisation coming onto WorkPAL.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • Microsoft Partner Silver Applications Development
  • Amazon Web Services Advanced Consulting Partner
  • Google Partner

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
The report structure would be our support team then to our head of IT and then to our CEO.

Monthly reviews of procedures and actions taken.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The configuration applies to industry standards.

The change management process is monitored by cloud watch and cloud trail.

This is managed via internal documentation and processes, which are also reviewed monthly.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerabilities are monitored via industry web pages and severity analysed from this installation of the patches are defined.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All services are logged and the logs are proactively monitored for any anomaly, and if an anomaly is discovered this is dealt with accordingly. This is monitored 24-7, and depending on the severity dictates the required action being taken for the vulnerability identified.
Incident management type
Supplier-defined controls
Incident management approach
Users submit the incident via email or web portal.

The incident is then picked up by a dedicated support team, who will action the incident as required.

The reports are submitted once a month with the levels of severity and time of incident and SLA.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£10 to £20 a user a year
Discount for educational organisations
Free trial available
Description of free trial
Full experience of the WorkPAL platform for up to 20 staff members for up to 30 days.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.