Expede IT Solutions Limited

YADA Campus

YADA Campus is a self-service management and social collaboration platform, and is designed to engage students, empower teachers and assist universities through the key stages of recruitment, enrollment, ongoing teaching/learning, and all the way through to the successful conversion of graduates to active alumni. Experience. Engagement. Monitoring. Reporting. Early Intervention.

Features

  • create personalised events - open days, lectures, seminars, trips
  • invite delegates via email, sms, social media, and 'in-app'
  • issue tickets via email and to users' accounts 'in-app'
  • check delegates into events using built-in QR-scanner
  • built-in direct messaging, notification, workflow
  • collect attendees' photos, videos, comments and social media interactions
  • LiveView projects the collected content on large screens in realtime
  • share content, such as itineraries, speaker profiles, notes, and slides
  • polling and voting
  • customisable dashboards to monitor engagement and implement early interventions

Benefits

  • completely self-service and easy to use
  • anyone can create events & groups and invite their peers
  • make events public or private, 'open' or 'moderated'
  • create a buzz before the event with notifications and messaging
  • quick and easy check-in using a built-in QR Scanner
  • photos, videos, comments and social posts in one secure place
  • measure engagement through social interaction, polling and discussion boards
  • PresentView supports 'flipping the classroom' and collaborative learning
  • events stay 'open' forever with curated content for future use
  • supports social, academic and marketing events to be proud of

Pricing

£0.20 to £10.00 per user per month

Service documents

G-Cloud 11

593287730976362

Expede IT Solutions Limited

Martin Roots

0845 139 1039

martin.roots@expede.it

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints There are no current constraints.
System requirements IOS, Android and WebApp versions are available for the client

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Email requests are responded to within 24 hours, 24 x 7 x 365
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We have three levels of support:

in-app/via email, available to all users free of charge - where an SLA of a 24-hour response 24x7 is provided.

telephone support, available (currently) free of charge on a 8x5 basis - this service could be expanded on a cost (premium number) basis if required.

on site support is rarely required but can be provided on an as needed basis at a variable costs depending on the resource required. This resource could be an event consultant (@£250+VAT per half-day) or a platform integration consultant (@£400+VAT per half-day).
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The on-boarding process is simple, intuitive and mainly 'self-service'. For organisations with more complex needs, we also provide consultative sessions, integration assistance and onsite training where necessary.

Non -administrative 'users' can self-register and use the platform immediately to create simple events or attend and participate in events created by others.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All data is held within a database and information can be extracted in many ways - through queries, reports, and through data extracts in standard formats. We would work with our users to ensure all information is extracted and useful prior to account archiving or deletion.
End-of-contract process At the end of the contract a user's account is marked for archiving (90 days) and subsequent automatic deletion. During the 'archiving' period, users are able to access their information and use standard reporting/extraction tools to remove any information they require. The archive period and the 'self-service' use of the archiving tools is included in the price of the contract.

Should a client require additional assistance in the complete removal of their data, perhaps through bespoke extraction queries or scripting, then our standard consultancy rates would apply.

We would work with our client to ensure they are assured all data is extracted and usable prior to deletion from our platform.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Administration dashboards and reporting screens are better experienced through a browser on 'larger' devices (tablets, laptops and desktops). Organisers and event participants can access all features, and interact with the platform, via any iOS and Android-based mobile devices.
API Yes
What users can and can't do using the API All key features are accessible via an API to our service: bilk creation of users, creation of events, searching events and returning lists, requesting lists of event attendees, etc. are often used to integrate our platform with in house systems (such as CRM, timetabling and student management systems) and management reporting dashboards for that joined up view.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can 'personalise' the look and feel (skin) of how the platform appears to their users. They can also personalise their events, with their own imagery, logos, and additional information pages in many formats. The platform is intuitive and 'self-service' making event management and participant collaboration simple.

Scaling

Scaling
Independence of resources Our scalable architecture (based on AWS deployment stacks) ensure resources are made available on an 'always on, as-needed' basis.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service usage metrics are available at many levels - organisation-wide, department, and on a per event basis.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export data through a variety of standard approaches (reports, CSV extract) via an administration portal. Alternatively bespoke APIs and scripts can be written to extract data in a non-standard format - such bespoke activity would attract a fee at our standard rates.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Pdf reports
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The service aims for 100% availability, but we publish an SLA of 99.98%. Should the service fall below that within any month, then users are not charged the subsequent three months subscription. For annual subscribers of the service there is a quarter's credit applied to the client's account at at the end of the subscription period.
Approach to resilience The inherent distributed nature of our platform has resilience designed into its very core. Further information is available on request.
Outage reporting A portal is made available to all clients and they can select how they wish to be notified of any planned or unplanned outages.

Our monitoring platform resides on separate infrastructure in a different location to the YADA platform and as such is able to report activity as an external witness.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Management, administration and support interfaces and facilities are protected using admin user credentials and TLS 1.2 public/private key authentication. Menu-driven management, administrative and support functions restricts staff access to customer underlying data and all tasks are verbosely logged and regularly audited as part of our standard governance processes.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Although our security governance arrangements are not currently accredited, we are aligned to, and working towards, an ISO 27001 accreditation.

Our platforms are managed by a third party who are accredited however to that standard.
Information security policies and processes Our information security policies and procedures follow best practice:

> Board level responsibility and accountability - our Service Delivery Director is responsible for ensuring our operations (whether provided in house or via a vetted third party) adhere to our information security policies and underlying processes and procedures. He is also the escalation point for any major incidents.
> A three-level escalation process, from operational monitoring, through incident and problem management, to service review and continuous improvement.
> An, at least, annual audit of processes, procedures and technical arrangements evaluating adherence to policy - with a feed directly into the CIPs for the service.
> Information security focused recruitment, and ongoing training for all technical and operational staff involved in the design, development, implementation and running of the service.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our configuration and change management processes are aligned to the ITIL 3.0 framework:

> A database of configuration items is held, and key components of our service are monitored to ensure they are up-to-date vis-a-vis firmware, software, and security patch updates as deemed appropriate form time-to-time. Alerts of potential issues are flagged by our technology partners, and our in house experts, and updates are assessed and applied to our Dev, then UAT, then Production environments.
> As our environments are scalable and load balanced, it is possible to upgrade 'in service' without affecting availability and performance.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats to our service are derived from several sources:
> Our annual vulnerability assessment and audit process (3rd party penetration testing)
> Our technology partners: hosting organisation, development partners
> Component-specific software (OS, Database) partners, etc.
> Our in house technical experts through industry-specific bulletin boards and news feeds
> Our clients.

The need to deploy patches in our environment is then assessed and a programme of testing and roll-out developed and implemented.
Protective monitoring type Supplier-defined controls
Protective monitoring approach All major components (hardware and software) are monitored using our monitoring platform for automatic monitoring of component availability, threshold breaches of normal and abnormal activity, as well as by our 'eyes on' operational staff.

Potential compromises are identified and incident management processes are triggered according to our strict operational guidelines. Incidents are responded to within one hour on a 24 x 7 basis and assigned to an appropriate level according to an impact matrix.
Incident management type Supplier-defined controls
Incident management approach Our IM process adheres to a three-tier escalation process:
>Automatic (or manual if reported by a user via the service desk) assignment to a first-line (tier one) incident responder who assesses the incident, the impact, and whether there is a known issue (in which case it is passed to the problem manager assigned as part of the PM process). According an impact matrix, it is assigned to tier two/three for resolution.
> An incident report is produced to improve learning and add to the continuous improvement plan of the service where necessary. These reports are available via the client portal.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.20 to £10.00 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial All users can download a version of the client app via the Apple AppStore and Google Play Store for free. There is also a web app version available. This allows anyone to create events and invite up to 30 guests to it free of charge. Some 'premium' functionality is disabled.
Link to free trial https://app.yada.events

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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