Acentria IT

Managed Compute as a Service (Assured) IaaS

Acentria IT utilise PGA accredited infrastructure with pre-validated Architecture allowing seamless boarding of customers. With our proven architecture, Acentria IT will build a common component stack of services that enable government facing services. This allows our customers to focus on running their business applications whilst Acentria IT manage the environment.


  • Pre Validated secure OS Builds
  • Managed Anti-Virus
  • Patch Management
  • Backup and Restore Services
  • Fix and Fail managed service included
  • Aligned with CESG Cloud Security Principles
  • Connect over the internet, PSN or N3
  • A range of service levels, VM sizes and licencing options
  • Service desk included as standard with SLA response times
  • Platform spans two UK data centres separated by over 100km


  • Ensure VMs are patched and updated regularly
  • Allow customers to focus on running business applications
  • Solutions on a cloud that aligns with CESG best practice
  • Feel supported to get the best from your application
  • Get the resources you need, when you need them
  • Solutions that provide a common component stack of support services


£94.20 per virtual machine per month

Service documents

G-Cloud 10


Acentria IT

Tim Shirley

01293 738672

Service scope

Service scope
Service constraints Customers will require appropriate network connectivity such as internet access (Assured Security Domain) or accredited connectivity such as a government secure network (Elevated Security Domain) to the Acentria IT cloud platforms. Connectivity via the internet, a government secure network (PSN or N3) or private leased line is available but may incur additional charges if hosting of CPE routers is required — see the pricing section for more details. Where they are required, customers are responsible for procuring and managing appropriate devices or software to meet the requirement for data security over the various forms of connectivity.
System requirements
  • The control and management of access
  • Appropriate Connectivity
  • Adhere to the Code of Connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times P1 within 15 min, P2 within 4 hrs, P3 within 24 hrs, P4 within 72 hrs
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Monday to Friday 09:00 until 17:30 excluding Bank Holidays Only trained & qualified engineer's assist with support issues either remotely or on site.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-boarding includes user documentation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data will be extracted upon request and managed by us
End-of-contract process No off boarding fees will apply, we will ask for 30 day notice to end contract

Using the service

Using the service
Web browser interface No
What users can and can't do using the API You can use API calls to view information about the components of your environment. We provide native access to underlying proprietary API, and access via AWS S3 compatible API The APIs provides the ability to create/delete/list and manage buckets, add and delete objects, assign and search metadata and management of ACLs.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools Jenkins
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Customers can manage their virtual machines resources including compute, storage and networking.


Scaling available Yes
Scaling type Manual
Independence of resources We guarantee users will receive appropriate levels of service, any degradation in quality will be addressed by us.
Usage notifications Yes
Usage reporting
  • Email
  • SMS


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
Reporting types
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold UK Cloud

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Databases backups
  • VM backups
Backup controls Flexible options available upon request
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Our service provider use dedicated CAS-T circuits between each of our sites to ensure the protection of customer data in-flight. They additionally encrypt this data within our Elevated OFFICIAL platform. All data flows are also subject to our protective monitoring service.

Availability and resilience

Availability and resilience
Guaranteed availability 99.99& SLA
Approach to resilience Our service is deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). Customers are encouraged to ensure their solution spans multiple sites, regions or zones to ensure service continuity should a failure occur.
Outage reporting Outages are identified as Planned maintenance, Emergency maintenance, and platform issues. In addition, the designated Account Manager will proactively contact customers as appropriate.

Identity and authentication

Identity and authentication
User authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels All users are required to have a unique username and password, this is in addition to Public key authentication (including by TLS client certificate).
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus
ISO/IEC 27001 accreditation date 14th December 2016
What the ISO/IEC 27001 doesn’t cover Our scope is covered by: provision of hosting and managed IT services in accordance with relevant Statement of Applicability, version 3.0. Anything outside of this scope is not covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Acentria has a governance framework in place which controls both how the Company operates and the manner in which it delivers cloud services to its customers. These have been independently assessed and certified against ISO27001 by ISOQAR, a UKAS accredited audit body. The Company is governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Antivirus Protection, Asset Management, Business Continuity Management, Data Protection, Password Management, Personnel Management, Supply Chain Management and many others.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Acentria has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 Formal configuration management activities, including record management and asset reporting, are monitored and validated constantly. An established process for the formal submission of change requests is mandated prior to review and approval of the Change Advisory Board.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Acentria has a documented vulnerability management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO27001 standards. Where technically possible, real-time updates and status reports are identified and sourced from credible vendor sources, which cover a significant proportion of Acentria's asset population. For other systems and software, assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to promptly identify and evaluate any emerging patches or updates which require our attention.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Following best practice from the National Cyber Security Centre, Acentria protects both its Assured and Elevated platforms with enhanced protective monitoring services (SIEM), at the OS level and above. Our approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and the status of backups, amongst many others. All alerts are immediately notified to the Acentria NOC for prompt investigation.
Incident management type Supplier-defined controls
Incident management approach Acentria has a documented incident management policy and process, which have been implemented in accordance with the guidance from ITIL v.3 and the current ISO27001 standard. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by Acentria personnel, and incidents identified and reported to Acentria by its customers and partners. All incidents are promptly reported into a central ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate This solution has been previously been validated by the NCSC PGA and the implementation is regularly tested via by regular PGA scoped independent IT Security Health Checks conducted by a CHECK service provider.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £94.20 per virtual machine per month
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑