Zscaler Private Access - VPN-less Remote Access Service
Zscaler Private Access delivers policy-based, secure access to private applications and assets without the cost, or security risks of a VPN. Users get all of the benefits of Zscaler’s marketing-leading Internet Security platform, as well as granular, policy-based access to internal resources from a single point.
- Secure private application access, without exposing applications to the Internet
- Decouples private internal applications from the physical network
- No VPN client to launch, or exit
- Microsegmentation - Specific application access rules by user or group
- Global visibility for users and applications
- Single console for policy definition and management
- Users get application access without network access
- Users only see apps/resources they are authorised to access
- No need to buy, maintain, or upgrade VPN hardware
- No need to set up site-to-site VPNs
- No need to login to a VPN client
- Rapid deployment - no comlpex NAT/ACL/firewall policies to configure
- Reduces Capex and Opex compared to traditonal VPNs
£11.82 to £190.09 per user per year
- Education pricing available
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|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
Configure appropriate security and access settings in the ZPA admin portal.
SAML-based authentication must be configured and users provisioned. Note that you cannot use Zscaler App Portal as an IdP for the ZPA service.
To ensure the Zscaler App properly processes traffic for ZPA, ensure the following domains are in the SSL bypass list. If you use a PAC file for Zscaler App, you must add the URLs to the SSL bypass list in the PAC file as well.
Any domains used by your organisation's identity provider (IdP) (e.g. example.okta.com)
|Email or online ticketing support||Email or online ticketing|
|Support response times||From 30 minutes (Priority 1) through to 8 hours (Priority 5)|
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
For support issues with the application/platform, these are as follows and are inclusive:
Communication response (by contact method):
Email Response: 4 hours
Phone Response: 15 minutes
P1 Response: 2 hrs
P2 Response: 4 hrs
P3 Response: 12 hrs
P4 Response: 48 hrs
P1 Response: 30 min
P2 Response: 1 hr
P3 Response: 3 hrs
P4 Response: 4 hrs
SLA (PREMIUM PLUS)
P1 Response: 15 min
P2 Response: 30 min
P3 Response: 12 hrs
P4 Response: 4 hrs
We provide our incoming customer a full escalation matrix with 3 layers of management.
|Support available to third parties||Yes|
Onboarding and offboarding
We provide introductory training and documentation.
As a separate cost, Zscaler deployment Professional Services can be provided by Comtact's Zscaler Certified Cloud Professional (ZCCP) and Cloud Administrator (ZCCA) in-house team to deploy Zscaler in a fit-for-purpose configuration.
|End-of-contract data extraction||Data export available for download (CSV or PDF formats).|
|End-of-contract process||Access to the platform is revoked for all customer-approved users.|
Using the service
|Web browser interface||No|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Access via Zscaler mobile application on iOS, Android and Windows devices.|
|Description of service interface||Standard web interface, with a dashboard of key data with drill down capability.|
|Accessibility standards||WCAG 2.1 A|
|Description of customisation||
|Independence of resources||
Zscaler has been design specifically for cloud use, with 100+ data centres worldwide.
Distributed, multi-tenant architecture, built from the ground up for elastic scale.
10 Gbps platform, based on a next-gen TCP stack and drivers as well as revolutionary Single Scan Multiple Action technology.
|Service usage metrics||Yes|
|Metrics types||Detailed visibility into user transactions across devices, locations, applications and platforms.|
|Reporting types||Real-time dashboards|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Zscaler|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||No|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Data can be downloaded in CSV format.|
|Data export formats||
|Other data export formats||
|Data import formats||Other|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||Zscaler is ISO27001-certified and provides 99.999% availability SLA.|
|Approach to resilience||
100+ data centres (Either ISO27001 or SSAE 16 certified).
Authorised personnel must pass through multiple levels of security and scanning to gain access.
All data centres are completely anonymous.
|Outage reporting||Public dashboard.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Role-based administration to control Admin roles.
Granular control access levels.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Description of management access authentication||Users will be authenticated via location or credentials (either hosted by Zscaler or logged in via an external SAML/LDAP IDP)|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 1 month and 6 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||Between 1 month and 6 months|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||24/1/2013|
|What the ISO/IEC 27001 doesn’t cover||N/A|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||ISO 27001-certified Information Security Management System (ISMS), based upon a robust framework of information security policies and procedures.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
The scope of change management covers changes to service assets and configuration items across the whole service lifecycle.
All changes are recorded and then evaluated, authorised, prioritised, planned, tested, implemented, documented and reviewed in a controlled manner, with necessary corrective actions taken, inline with ITIL methodology.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Potential threats are assessed through Penetration Testing.
Patches are deployed as soon as they are published by a vendor, during a maintenance window.
Information on threats supplied by vendors.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Comtact has a fully managed Security Operations Centre (SOC), running a Security Information & Event Monitoring platform.
Response are automated when possible. Otherwise, these are logged as security incident and responded to accordingly, following our Security Incident Management process.
Response is immediate 24/7/365.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Predefined processes for common events.
Incidents are either automatically alerted upon, or reported by users. Incident reports are provided on request.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||NHS Network (N3)|
|Price||£11.82 to £190.09 per user per year|
|Discount for educational organisations||Yes|
|Free trial available||No|