Phoenix Software Ltd

Check Point CloudGuard for SaaS

CloudGuard SaaS is a cloud service that prevents attacks on enterprise SaaS applications, blocks cybercriminals from taking over employee accounts and provides data security for SaaS applications.The solution supports a multitude of enterprise SaaS application including Microsoft Office 365, Google G-Suite, BOX, Citrix ShareFile and more

Features

  • Identity protection
  • Zero Day Threat Protection
  • Cloud guard
  • Quarantine area
  • Multiple apps

Benefits

  • Prevents attack
  • Prevent malware and zero attacks
  • Block cybercriminals
  • Keep data protected
  • Full security coverage
  • Unified management

Pricing

£1.44 per person per month

Service documents

G-Cloud 10

592601283989278

Phoenix Software Ltd

Jonny Scott

01904 562200

gcloud@phoenixs.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Yes, Standard Support Customers have an SLA of 4 Hours for Severity 2,3,4 Questions and 30 Minutes for Severity 1 Questions.

Yes, Premium Support Customers have an SLA of 4 Hours for Severity 3,4 Questions, 2 Hours for Severity 2 and 30 Minutes for Severity 1 Questions.

Yes, Elite Support Customers have an SLA of 4 hours for Severity 3,4 Questions and 30 minutes for Severity 1,2 Questions .
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Customers can log into Check Point Web Chat via www.checkpoint.com, Then they would click support, support center and the underneath "Get Help" select Live Chat.
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Check Point Standard Support: SLA 9x5 Buisness Day. Response Time Severity 1: 30 Minutes, Severity 2,3,4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Check Point Premium Support: SLA 7 x 24 Every Day. Response Time Severity 1: 30 Minutes, Severity 2,2 Hours and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.

Check Point Elite Support: SLA 7 x 24 Every Day. On Site Engineer for Critcal SRs Response Time Severity 1: 30 Minutes, Severity 2 30 minutes and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.

Check Point Diamond Support: SLA 7 x 24 Every Day. Designated Diamond Engineer Response Time Severity 1: 30 Minutes, Severity 2,3,4 based on level of support(Standard, Premium or Elite. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Once purchased an admin and admin email must be nominated for initial providing of the link and account creation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction It cannot be, it is securely erased
End-of-contract process We securely erase your domain and restrict access to your portal, the encrypted portion of the cloud drives is unencrypted and opened back up. The original SaaS solution returns to normal

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Same look and feel however interface has not been scaled for mobile device
Accessibility standards None or don’t know
Description of accessibility You can access the web interface from a URL that after purchase can be linked to your domain
Accessibility testing Don't know
API No
Customisation available No

Scaling

Scaling
Independence of resources We have an autoscaling Service which is hosted in the cloud also

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Check Point Software Technologies

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach They can export the policy that has been created, logs are also accesible via the cloud portal or can be sent to an on prem manager.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network When a user connects and makes the API integration between Cloudguard SaaS and their Saas application we create a TLS tunnel between the two cloud sites and ensures the communications are encrypted

Availability and resilience

Availability and resilience
Guaranteed availability "Service Availability Control (99.95% montly - what AWS claim to)
• Redundant systems and networks are deployed across servicing components.
• Load balancing ensures service availability in case of component failure.
• DRP: In case of data center failure, automatic failover is deployed to an alternate data center. (Note: Selecting a specific data center (for example, in EU) will cause the loss of data center failover functionality.)
• The customer account: policy, users, logs and configurations are stored in redundant locations.
• Check Point enforces internal policies to control the retention of backup data. All data is backed up at each data center, on a rotating schedule of incremental and full backups.
Approach to resilience We will have resilient deployments of our service in clusters in AWS ensuring that service uptime is as high as possible
Outage reporting Yes, via https://status.checkpoint.com

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Only the administrators will know the URL to access the management pane, and can restrict what users have access / logins to it.
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 21/01/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Supplier-defined controls
Vulnerability management type Supplier-defined controls
Vulnerability management approach Supplier-defined controls
Protective monitoring type Supplier-defined controls
Protective monitoring approach Supplier-defined controls
Incident management type Supplier-defined controls
Incident management approach Supplier-defined controls

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.44 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Interested parties can reach out to Check Point directly or via a supplier to initiate a free trial, from this free trial you will be able to integrate with a few users, up to 10-20 users to test the service before procurement
Link to free trial This needs to be carried individually, if you can reach out to the UK office at the following page - https://www.checkpoint.com/about-us/contact-us/ or speak directly to your account manager / resller.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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