TheOneView is a software platform for Governance, Risk and Compliance platform (GRC) with modules for Risk, Business Continuity Management, Audit, Business Impact Assessments, Checks, Document Management and others. Hosted in the UK and is designed for Medium to Large businesses, healthcare and Government. ISO aligned and mobile apps available.


  • Business Impact Assessment: The BIA is mapped to client’s requirement
  • Risk Management: risk capability with roll up reports and tasks
  • Business Continuity Plans: Document, template or system generated.
  • Plan tracking: Real time editing of BC plans during invocation
  • Document Management: version management, read request and track of engagement
  • Incident Management: Estate-wide tailored logging, escalation and reporting of incidents
  • Audits: Self build or template audits with reporting facilities
  • Reporting: Standard reports and Excel outputs where needed
  • Task Management: Reporting and escalation of overdue tasks across estate
  • Reminders: Monthly email reminders of overdue content and actions


  • Implementation: High level of configuration to map to client requirement
  • Intuitive and simple interface reduces cost/need for extensive training
  • Process: Aligns clients to ISO22301 and other Standards where needed
  • Real time tracking: Reduced admin requirement to follow incidents
  • Paperless Continuity: Truly digital implementation; increase engagement
  • Reporting: Significant reductions in headcount to manage system outputs
  • Collaboration: Document sharing in real time reduces time to completion
  • Audit: Self audit reduces cost of site visits and reporting
  • Business Benefit: Provides measurable ROI. Reduced headcount in BC process
  • Mobile App option: client aligned mobile app for major devices


£10000 per licence per year

  • Education pricing available

Service documents

G-Cloud 9



Contracts dept

0113 380 3000


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements Modern Web Browser with Javascript and Cookies enabled

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Between 0-20 working hours dependent upon severity
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels There are 4 issue severity levels:
Urgent - respond within 2 hours and resolve within 8 hours
High - respond within 4 hours and resolve within 12 hours
Medium - respond within 8 hours and resolve within 1 day
Low - respond within 12 hours and resolve within 3 days
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started In system help, train the trainer, training - dependent upon client needs
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Client can download data via CSV, XLS, PDF
End-of-contract process The system is decommissioned in line with our internal data cleansing standards.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Designed as mobile first style-sheeting; page re-organised to work better on mobile device.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing The service is made available through the Web Browser and so is able to take advantage of a wide variety of client-side accessibility tools.
What users can and can't do using the API This information is available upon request
API documentation Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Through the use of user-driven settings, roles, permissions and content. This can change workflows, user experience vernacular and outputs considerably dependent upon client need.


Independence of resources All services are logically separated and the infrastructure is scalable. Additional infrastructure can be implemented upon request based on need of the client.


Service usage metrics Yes
Metrics types On demand metrics for the end user
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Using on-screen data export tools or through request from the Service team
Data export formats Other
Other data export formats
  • CSV
  • XLS
  • Manual Entry
  • Any format into document management areas
Data import formats Other
Other data import formats
  • CSV
  • XLS
  • Manual Entry
  • Any format into document management areas

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%
Approach to resilience Multiple load balanced front ends with back end replication
Outage reporting Through the service desk

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication This depends upon the service used. Can be username/password mechanism, Active Directory, 2FA, Federated Identity.
Access restrictions in management interfaces and support channels Full and customisable roles and permissions system
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date Since 08/07/2004
What the ISO/IEC 27001 doesn’t cover All business processes are covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • ISO9001
  • ISO20000
  • ISO27018

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Full security documentation available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration and change management processes comply with the ISO/IEC 20000 standard
Vulnerability management type Supplier-defined controls
Vulnerability management approach Full documentation available on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Full security documentation available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The service desk comprises of an incident management team who are responsible for raising, diagnosing and resolving incidents for the customer. A 2nd line team who can investigate more technical setups as well as perform Problem Management. The Escalation path consists of Senior Analysts, Team Managers and the Service Desk Manager.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)
  • Other


Price £10000 per licence per year
Discount for educational organisations Yes
Free trial available No


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