Capito

Cloud Migration, Transformation & Support Services

Our Cloud Consultancy service is available to provide you with end-to-end support for your Cloud project. We provide technical and management consultancy services tailored to your exact requirements. From project and programme management, business analysis or strategy development, to architecture development and definition and review, application integration and transition guidance.

Features

  • Cloud Strategy / Roadmap Development
  • Business and Technology Readiness Assessment
  • Cloud Architecture and Design
  • Office 365 POC & Pilot Projects
  • Migration Planning and Preparation
  • Microsoft Exchange and Lotus Notes migration to Office 365
  • Active Directory synchronisation and ADFS setup for Single Sign-on
  • SharePoint Online migration, customisation and best practices
  • Disaster Recovery Services
  • Desktop as a Service - Windows 10

Benefits

  • Full range of strategic management, leadership and technical skills
  • Cloud offering supporting business based outcomes
  • Delivered by Microsoft accredited professionals, based on Microsoft best practices
  • Clear Roadmap to transisiton from on-premises to cloud offering
  • Structured approach
  • Defined outcomes or Time and Materials
  • Clear Roadmap to transisiton from on-premises to cloud offering
  • Strong vendor relationships to maintain expertise and knowledge

Pricing

£497 to £1194 per unit per day

  • Education pricing available

Service documents

G-Cloud 11

591063644174094

Capito

Andrew Cruickshank

01506 460 300

DigitalMarketplace@capito.co.uk

Planning

Planning
Planning service Yes
How the planning service works Moving to the cloud can be complex and many find they do not have the knowledge and expertise they need to get started. Capito helps organisations to develop a comprehensive cloud strategy with our Cloud Enablement Assessment

As part of our Cloud Enablement Assessment we give you access to Capito’s proprietary best practices and expertise from cloud experts who understand both cloud and traditional IT. You’ll collaborate with Capito’s professionals to assess your current environment.

Your Strategic Cloud Roadmap is unique to your organisations requirements. We focus on understanding your current business and technical state to match your needs to the appropriate platform, whether that is a Private, Public or Hybrid Cloud.

Our Cloud Enablement Assessment begins with interviews with the senior management team and key IT personnel. Followed by a review of your environment. Based on the assessment, Capito’s experts do a deep dive discovery of your current IT estate and infrastructure and deliver a strategic cloud road-map.

Feature:
Deep dive investigation of current IT estate, security, and governance
Total Cost of Ownership (TCO) and Return on Investment (ROI) Assessment
Design Cloud Migration Plan
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works End User Training will be provided on a one to one or one to may basis depending on customer requirements
Training is tied to specific services Yes
Services the training service works with
  • Microsoft Office 365
  • Windows 10

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Capito cloud experts will work closely with you to design the best roadmap to support your digital and cloud transformation.
Capito will assist your teams to embrace any necessary new skills and processes you need adapt to new digital products and ways of working.
Capito will support your projects through expert delivery management to help you achieve your digital and cloud transformation goals.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Capito is a fully certified ISO/IEC 27001:2013, ISO 9001:2008, Prince II and ITIL practitioner. We will use our certified ISO/IEC 27001:2013 Security and ISO 9001:2015 Quality procedures, ITIL framework and Prince II project management methodologies for this requirement.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Capito Service Desk provides support for Windows 10, Office 365 and Azure.

Service scope

Service scope
Service constraints No Constraints

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Support response times

Depending on the priority allocated to the questions/incident we will respond within a pre-defined SLA as per our service catalogue.
User can manage status and priority of support tickets

Yes
Online ticketing support accessibility

WCAG 2.1 AA or EN 301 549
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Tbc
Support levels Our support teams are available 24/7 to respond to alerts, take calls, make decisions and act to ensure that your services are operating effectively every second of the day.

The support desk is accredited to ISO20000-2011 and ISO27001-2013 standards and brings together 250 technical operations staff employed to cover everything with a guaranteed qualified engineering response within 15 minutes of notice.

Effective Account Management plays a central and fundamental part in the successful delivery of services to Capito’s customers. Capito has a unique account management structure that consists of:

• Business Development Manager
• Account Manager
• Internal Account Manager
• Pre-Sales
• Sales Support
• Bid Management
• Service Deliver Manager

The Capito structure allows for good management, with no single point of failure and frequent customer contact.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £497 to £1194 per unit per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
Return to top ↑