T-Impact Limited

UiPath Robotic Process Automation (RPA) attended Robot

UiPath's Robotic Process Automation (RPA) platform allows government (local, central and agencies) to rapidly automate much of the manual processing activities currently carried out by staff without changing the underlying technologies or the processes. The software robots mimic human work at a hugely reduced cost. Cloud or On-Premise Install.


  • Attended Robotic Process Automation runs at your command.
  • Slightly less investment required compared to unattended RPA.
  • Even quicker deployment than an unattended RPA.
  • Actionable from the desktop with almost instant results.
  • Works in partnership with users where human intervention is required
  • It resides on the users workstation, triggered when needed
  • Works in the background while the staff continues work uninterrupted
  • Delivering high productivity and low handling times.
  • Ideal for service desk, helpdesk, and call centre activities.
  • Add AI technologies for even more impact and scope.


  • Release staff to front line citizen-centric activities
  • Cost reduction (hundreds of percent in ROI in year one)
  • Efficiency gains (operate 24 hours a day and without error)
  • Compliance (every action taken by the robots is auditable)
  • Single view of the citizen (massively improving customer experience)
  • Rapid deployment (in weeks, not months or years)
  • Scalability (new robots can be created in seconds)
  • Low infrastructure costs (multiple robots on a single virtual machine)
  • Data analytics built in (allowing predictive proactive actions)
  • Deals with semi and unstructured data (automate more processes)


£1200 to £2000 per licence per year

  • Free trial available

Service documents

G-Cloud 10


T-Impact Limited

Trevor Cole

01865 818952


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Robotic Process Automation can be seen as an extension to your existing software infrastructure, we can add additional elements such as Optical Character Reading, IBM ODM or Microsoft AI. Using a combination of products enables extensive logic engine providing more capabilities than just an 'out of the box' implementation.
Cloud deployment model Hybrid cloud
Service constraints There are no constraints. RPA can be used in every department/agency and across all service lines. The robots are perfect anywhere where you have people manually transferring information through or between IT systems.

We can also use OCR to enable the enquiry upon 'closed infrastructures' such Terminal Servers (Citrix, Remote Desktop), where access to the underlying systems is restricted.
System requirements
  • RPA as a Service has no system restrictions
  • On Premise Windows Server 2008 R2 SP1 for server
  • On Premise SQL Server 2008 Standard Edition SP1
  • On Premise Windows7 for Desktop with .Net Framework4.5

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24/7/365 response in 4 hours based on prioritisation
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support No
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing We support assistive technology users through Zendesk
Onsite support Yes, at extra cost
Support levels L2-L3 support is free of charge. Manpower days and T&E is chargable starting at £500 per day
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training is provided free of charge via the online UiPath Training Academy. Advanced training and certification is provided onsite is provided as required at additional cost.

User documentation is provided free of charge online.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The UiPath platform does not store any customers' data, it remains on the customers' on-premises systems or customers cloud operation. The RPA as a Service option also does not store any customer data. It provides the computational power and load balancing as required to create a truly scalable and extensible system.
End-of-contract process Included in the annual license is the software, support, upgrades and training.

Our RPA as a Service (Cloud) is also included in the price per Robot. As part of our services engagement the customers robot training code will be provided to the customer as source code. within 30 days of termination of contract all services will be deleted from our cloud.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Robotic Process Automation does not usually have an end user interface. There maybe a button on a desktop to activate the service, or it maybe triggered by an event or keystroke combination. Thus no additional accessibility is required over the existing software estate.
Accessibility testing None.
Customisation available No


Independence of resources The UiPath platform can support hundreds of users and thousands of robots simultaneously. By using our RPA as a Service (Cloud) implementation we can guarantee that the demand other users are placing on the underlying systems are not impacted.


Service usage metrics Yes
Metrics types The UiPath server (Orchestrator)* has Elasticsearch and the Kibana reporting tool built in. This means that the usage metrics can be analysed in any way customers need.

*Separate Orchestrator license
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold UiPath, Microsoft, and IBM

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The UiPath platform does not store any user data so there is no need to export.
Data export formats CSV
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Legacy (mainframe, terminal screen, etc.)
  • Microsoft Office (Word, Excel, Outlook, Access)
  • ERP systems (Oracle, SAP, Microsoft Dynamics, etc.)
  • Native PDF documents
  • OCR'd documents and forms
  • Images (JPEG, GIF, PNG, etc.)
  • Web (any HTML including frames and multiple screens)
  • Chatbot (Google and Microsoft cognitive services)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The UiPath platform is operational 24/7/365. Our Cloud provides 99.999% availability.
Approach to resilience Available on request.
Outage reporting The UiPath Orchestrator will report any service outages and report in any way that the customer requires: dashboard, API, mobile, text or email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels User name and password control over access to uipath products.

This can be achieved via AD or other auth mechanisms.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 AEROQ
ISO/IEC 27001 accreditation date 30/08/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes UiPath Systems, Networks and processes are reviewed annually by the Information Security Office to ensure compliance with security policies and standards. Additionally, this review is subject to audit by the Internal Audit and External Audit.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration & Change management is handled via Hipbath Maintenance and support agreement.

UiPath will track the UiPath RPA product components and will ensure changes are handled via a documented & agreed procedure.

From a RPA Solution perspective our change management and robot configuration is in line with the Industry Standards for Source and version control. We will work with our public customers to create the necessary Dev, Test, UAT and Live environments.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach UiPath implements all applicable security requirements reasonably needed for the protection of confidential data processed through UiPath systems while still continuing to operate its businesses effectively and efficiently.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach UiPath uses internal resources & external vendors to run assessment of potential risks & vulnerabilities.

If a risk or vulnerabilities is identified we have a internal procedure that handle them based on impact/ priority.

incidents are handled based on priority, starting from 4hrs response.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach UiPath provide incident management via support portal for its customers.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1200 to £2000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Community edition available. Requires hardware to run upon and sufficient access rights to install on server.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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