EGRESS SOFTWARE TECHNOLOGIES LTD

Egress Secure Managed File Transfer

Secure, automated email and file encryption service certified and accredited by NCSC as suitable for transferring OFFICIAL and OFFICIAL-SENSITIVE data under the Government Classification Scheme. The service seamlessly integrates with existing business processes and infrastructure, enabling users to automate the encryption and bulk transfer of data internally and externally.

Features

  • Automated, secure bulk email and file transfer of data
  • Encrypt files using AES 256 bit encryption
  • Offered fully hosted public or private cloud, hybrid, and on-premise
  • Seamless integration with web based application and back-end database systems
  • Centralised policy engine enforcement of security levels
  • Integrated real-time identity assurance, limiting access to only vetted users
  • Customisable data classification
  • Comprehensive audit and reporting capability

Benefits

  • Enhance efficiency by automating data transfers internally and externally
  • Reduce cost and operational overhead of bulk data transfers
  • Protect and control sensitive information shared internally and externally
  • Benefit from the UK’s only NCSC certified email encryption product
  • Ensure only authorised recipients can access secured information
  • Flexible data hosting options in the Cloud or on-premise
  • Integrate with existing infrastructure to enhance workflow processes
  • Enforce end-to-end encryption through the data sharing lifecycle

Pricing

£6,000 to £32,000 a unit a year

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

5 9 0 3 9 7 0 7 4 4 6 0 0 0 8

Contact

EGRESS SOFTWARE TECHNOLOGIES LTD Malcolm Locke
Telephone: 0207 624 8500
Email: gcloud@egress.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Egress Secure Mail has a Microsoft Outlook add-in.
Further, you could also use Egress Switch Gateway with another email client for secure email purposes.
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
  • Egress Client: MS Windows 8.1, 10
  • Egress for MS Outlook: MS Outlook 2013, 2016, 2019, O365
  • Server Infrastructure (On Premise); MS Windows Server 2012(R2), 2016, 2019
  • Cloud Services: No specific requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
This is dependent on the SLAs agreed with the customer. When an incident is logged, it is prioritised accordingly which is based on resolution, not response time.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
To chat directly with Egress' Support Team, select the 'Help' icon that 'pops up' in the bottom right-hand corner of any of our web pages, here https://www.egress.com/
Web chat accessibility testing
No testing has been conducted with assistive technology users.
Onsite support
Yes, at extra cost
Support levels
Basic Support (online and remote support only)
Premium Support (telephone support between 08:30- 18:00 in weekdays)
24x7 support

Support is included in the service subscriptions.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Customers purchasing Egress Secure Managed File Transfer can benefit from :

- An assigned a dedicated technical account manager to assist through the pre and post deployment phases.
- Tailored technical documentation and user guides
Tailored training designed around the user needs. This can be in the form of both onsite and online courses for technical administrators and standard users.
- Communications packs for customers to share with their staff and external recipients where appropriate.
- Direct support for both paying subscribers and free recipients of the service.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted into an appropriate format (CSV, ZIP, PST) as required
End-of-contract process
At the end of the contract the system will become read only. No further creation of new encrypted content will be permitted. The customer data will be deleted within 30 days of the contract ending.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All web interfaces are responsive and have dedicated mobile apps
Service interface
No
API
Yes
What users can and can't do using the API
1. Retrieve policies appliable to the user
2. Register package keys of encrypted packages.
3. Upload encrypted packages to the cloud (Large file transfer)
4. Modify security properties of previously encrypted packages, including authorized recipient lists and classification
5. List previously registered package keys
6. Request package keys for encrypted package as a user, or on behalf of a user
7. Create user accounts, and simple self-help account management such as password resets and changes
8. Send encrypted message replies through external infrastructure
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Egress Secure Managed File Transfer policies can be configured to meet your data handling requirements:
- User Onboarding Policies
- Data Availability windows (time to expire)
- Polices to match domain-specific language, case file, branding, project etc.
- Email Templates
- Welcome / T&C Messages

Scaling

Independence of resources
Service performance is guaranteed due to the unique tenancy configuration for each customer.

Analytics

Service usage metrics
Yes
Metrics types
A wide range of customisable reports on usage for both organisation, group and user based transactions
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported via the secure web interface.
Data export formats
  • CSV
  • Other
Other data export formats
  • PST
  • ZIP
Data import formats
  • CSV
  • Other
Other data import formats
  • PST
  • ZIP

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service credits are required to be paid to Egress customers in the event that the Service Level Performance Measure falls below the Availability Target of 99.90% in a Service Period. Full details on how service credits are calculated and applied if the SLAs is not met are in the subscription agreement on Service Availability SLAs. The Service credit is a % of the monthly subscription fee, refunded to the customer.
Approach to resilience
Available on request.
Outage reporting
Service reporting is available on request.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels are restricted by both procedural and technical enforced security including infrastructure restrictions and privileged access management software.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
08/05/2020
What the ISO/IEC 27001 doesn’t cover
Egress offices currently in scope - London HQ, Sheffield, Toronto, Amsterdam & Boston.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Trustwave
PCI DSS accreditation date
10/10/2019
What the PCI DSS doesn’t cover
Only online billing (via Paypal) through the Egress website is covered.
Other security certifications
Yes
Any other security certifications
  • NCSC Commercial Product Assurance (CPA)
  • NCSC Pan Government Accreditation (PGA)
  • Common Criteria
  • Cyber Essentials Plus
  • FIPS 140-2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Egress are ISO27001 certified, with a mature ISMS comprised of relevant, adhered-to policies & procedures (P&P) by all staff. Egress’ ISMS Management Team meet regularly to ensure all P&P remain relevant & are feasible for all departments. All P&P are maintained on an internal Egress Secure Workspace, accessible by all staff (& audited as to who has accessed, downloaded etc. which policies). Egress also run a Security Awareness Programme that includes monthly testing of all staff’s company P&P knowledge.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Egress develops software using the Agile Framework methodology. All requests are added and prioritised on the product backlog by the Product Owner. The team will discuss each item on the backlog discussing the requirements, acceptance criteria, security testing requirements and any potential security considerations during sprint planning. All commits to the source code repository are accompanied with a Jira ticket which can then be tracked from inception through to completion using the sprint board. During the release phase regression testing will take place to ensure configuration or code changes haven’t adversely affected the production system.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Egress conduct annual penetration tests with external providers, plus whenever there is a major change to the architecture/application or a significant information security incident.Security threats are assessed via alerts from security bulletins from a wide range of vendors as well as independent information security providers. System and software patches are usually applied within two days of being available. Depending on the severity, patches may be applied quicker. The Egress Change Control Process includes steps to ensure that security impact of changes is considered. The roll-back procedure ensures that service is not adversely impacted by a change.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Egress leverages security assessment tools natively provided by the cloud provider to monitor threats to resources hosted in public cloud environments.
Incident management type
Supplier-defined controls
Incident management approach
Egress customers typically report incidents through the various Customer Services channels (via telephone, email, logging a ticket or online chat). An Egress engineer will immediately grade the issue, our highest level is '4' (Urgent) whereupon it becomes an incident and managed by Egress' Security Team until resolved. Incident reports are issued to those reporting and\or affected by the incident.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£6,000 to £32,000 a unit a year
Discount for educational organisations
Yes
Free trial available
No

Service documents