Hyve Limited

Fully Managed Microsoft Azure Cloud Services

Worried about Azure billing spinning out of control? Our certified Azure team will optimise your platform and manage your costs.
Need help with planning, migration, scaling or management? Hyve does this all day, every day. Let Hyve take the stress out of your Azure Cloud set up and management.

Features

  • Certified Azure Cloud Solution Provider (CSP)
  • Hybrid Cloud Capable
  • Simplified Active Director (AD)
  • Management of the Evolving Azure product set
  • 24x7 Monitoring
  • Azure Performance Maximisation
  • Full Security and Patch Management
  • Web Application Firewalls
  • Intrusion Detection Systems - Alert Logic
  • Word Press, Umbraco, Kentico, Sitecore, Magento, Shopify, Woo Commerce, Hybris

Benefits

  • UK Based Support team, Priority Calls answered in 20 minutes
  • Simple Price Plans, Know your exact monthly spend
  • Architecture Guidance, Specialist help designing your solution
  • DevOps Professional Services, Reduce deployment issues and rollbacks
  • Application Integration, No developer needed, Code free integrations
  • Setting up of clustering, Use our skills, not expensive consultants
  • Managed relational Database Services, Giving you more time
  • Managed big data Database Services, Freeing up your time
  • DDOS Mitigation, Protecting your systems from attacks
  • IPS, Stopping unauthorised access to your systems

Pricing

£500 per server per month

  • Education pricing available

Service documents

G-Cloud 11

589671264532176

Hyve Limited

Neville Louzado

0800 612 2524

info@hyve.com

Service scope

Service scope
Service constraints No
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 1 Tickets - 20 mins Priority 2 Tickets - 1 Hour Priority 3 Tickets - 6 Hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing All web chat services have been fully tested with assistive technology users
Onsite support Yes, at extra cost
Support levels Level 1: Critical 20 mins - Highest support priority for when an issue is deemed critical (eg. site down). An engineer will begin trouble shooting immediately.
Level 2: Urgent 1 hr - An extremely urgent issue. This will typically be actioned within 1 hour and must be affecting a live site, application, database or mail solution.
Level 3: Important 24 hrs - General support level. Used for requests and development advice, such as configuration or administration of services, applications or databases. A majority of priority 3 tickets are answered within the hour (during UK business hours).
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Hyve provide a Technical Account Manager who will work with the customer to get your applications up and running on the Azure Cloud. Full Azure architecture support is available to ensure maximum performance and best practices.
Azure provide a full set of resources to help customers get started. See https://azure.microsoft.com/en-us/resources/ plus comprehensive online documentation for various solutions available across the platform.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Customer are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the Azure Import/Export services. Also see https://www.microsoft.com/en-us/trustcenter/privacy
End-of-contract process Please see https://www.microsoft.com/en-us/trustcenter/privacy/you-own-your-data. In our Online Services Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control. If you terminate a cloud subscription or it expires (except for free trials), Microsoft will store your customer data in a limited-function account for 90 days (the “retention period”) to give you time to extract the data or renew your subscription. During this period, Microsoft provides multiple notices, so you will be amply forewarned of the upcoming deletion of data. After this 90-day retention period, Microsoft will disable the account and delete the customer data, including any cached or backup copies. For in-scope services, that deletion will occur within 90 days after the end of the retention period. (In-scope services are defined in the Data Processing Terms section of our Online Services Terms.) See http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11745

Using the service

Using the service
Web browser interface Yes
Using the web interface Manage and deploy services via the Azure Portal. See https://azure.microsoft.com/en-gb/
Web interface accessibility standard WCAG 2.1 AA or EN 301 549
Web interface accessibility testing See https://www.microsoft.com/en-us/accessibility/
API Yes
What users can and can't do using the API Users are able to utilise the Azure API Managament service to create their own API's for the solutions they deploy on to the platform. Additionally we have the Azure Service Management API which provides programmatic access to much of the functionality available through the Management Portal. Available here https://msdn.microsoft.com/en-us/library/azure/ee460799.aspx
API automation tools
  • Ansible
  • Chef
  • Terraform
  • Puppet
  • Other
Other API automation tools Azure Stack
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Azure CLI 2.0 is optimized for managing and administering Azure resources from the command line, and for building automation scripts that work against the Azure Resource Manager. See https://docs.microsoft.com/en-us/cli/azure/install-azure-cli

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Azure represents a hyper-scale public cloud service. There are no reports of contention or noisy neighbours effect on Microsoft Azure.
Usage notifications Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Full Azure Cloud Solutions Provider (CSP)

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • https://docs.microsoft.com/en-gb/azure/best-practices-availability-paired-regions
  • https://www.microsoft.com/en-us/cloud-platform/global-datacenters
Backup controls Customers can create a backup schedule and determine a retention period.
Please see https://docs.microsoft.com/en-gb/azure/backup/backup-azure-vms-first-look
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Other
Other protection between networks For data in transit, Azure uses industry-standard secure transport protocols, such as TLS/SSL, between user devices and Microsoft datacenters. You can enable encryption for traffic between your own virtual machines (VMs) and your users. With Azure Virtual Networks, you can use the industry-standard IPsec protocol to encrypt traffic between your corporate VPN gateway and Azure as well as between the VMs located on your Virtual Networ
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network ACL Based Network Security Groups are also used. See https://azure.microsoft.com/en-us/blog/network-security-groups/

Availability and resilience

Availability and resilience
Guaranteed availability See Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11745
Approach to resilience Hyve will work with customers to understand their disaster recovery/resilience requirements, and architect a solution designed to meet the defined recovery time / point objectives.

Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/
Outage reporting Please see https://azure.microsoft.com/en-us/status/ and https://portal.azure.com/#blade/HubsExtension/ServicesHealthBlade

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels Using the Principle of Least Priviledge (POLP)
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 17/01/2017
What the ISO/IEC 27001 doesn’t cover Please see https://www.microsoft.com/en-us/trustcenter/compliance/iso-iec-27001
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 29/09/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover None
PCI certification Yes
Who accredited the PCI DSS certification Coalfire Systems Inc
PCI DSS accreditation date 01/04/2016
What the PCI DSS doesn’t cover Service Scope is identified here http://aka.ms/azure-pci
Other security certifications Yes
Any other security certifications
  • FACT
  • FedRamp
  • FIPS 140-2
  • ENISA IAF
  • CDSA
  • ISO 27017, 27018
  • SOC 1, 2, 3
  • NHS IG Toolkit
  • NIST 800/171
  • CCSL (IRAP)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards 14 Cloud Security Principles - See https://gallery.technet.microsoft.com/14-Cloud-Security-Controls-670292c1 . Also FACT, NHS IG Toolkit, FedRamp, NIST 800-171, EU Model Clauses
Information security policies and processes An Information Security Management Program has been established to enable Microsoft Azure to maintain and improve its management system for information security. Through establishment of the ISMS, Azure plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. In addition, Azure monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security.

The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS has been documented and communicated in a customer-facing Information Security Policy, which can be made available upon request (customers and prospective customers must have a signed NDA or equivalent in place to receive a copy).

Microsoft Azure performs annual ISMS reviews, the results of which are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions.
Also see https://www.microsoft.com/en-us/TrustCenter/Compliance/ISO-IEC-27001 and The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.

Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape.
Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach When providing the Antimalware solution for Virtual Machines, Azure is responsible for ensuring the service is highly available, definitions are updated regularly, that configuration through the Azure Management Portal is effective and that the software detects and protects against known types of malicious software. MCIO-managed hosts in the scope boundary are scanned to validate anti-virus clients are installed and current signature-definition files exist.

Vulnerability scans are performed on a quarterly basis at a minimum. Microsoft Azure contracts with independent assessors to perform penetration testing of the Microsoft Azure boundary.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Microsoft Azure services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Hyve's incident management process follows the laid down procedures in their ISO 27001, ISO 27017 accreditation

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate Please see https://www.microsoft.com/en-us/TrustCenter/Security/default.aspx

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Hyve's Data Centres, Equinix have won the EU CoC and were instrumental in assisting the EU actually design the code of conduct

Pricing

Pricing
Price £500 per server per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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