Worried about Azure billing spinning out of control? Our certified Azure team will optimise your platform and manage your costs.
Need help with planning, migration, scaling or management? Hyve does this all day, every day. Let Hyve take the stress out of your Azure Cloud set up and management.
- Certified Azure Cloud Solution Provider (CSP)
- Hybrid Cloud Capable
- Simplified Active Director (AD)
- Management of the Evolving Azure product set
- 24x7 Monitoring
- Azure Performance Maximisation
- Full Security and Patch Management
- Web Application Firewalls
- Intrusion Detection Systems - Alert Logic
- Word Press, Umbraco, Kentico, Sitecore, Magento, Shopify, Woo Commerce, Hybris
- UK Based Support team, Priority Calls answered in 20 minutes
- Simple Price Plans, Know your exact monthly spend
- Architecture Guidance, Specialist help designing your solution
- DevOps Professional Services, Reduce deployment issues and rollbacks
- Application Integration, No developer needed, Code free integrations
- Setting up of clustering, Use our skills, not expensive consultants
- Managed relational Database Services, Giving you more time
- Managed big data Database Services, Freeing up your time
- DDOS Mitigation, Protecting your systems from attacks
- IPS, Stopping unauthorised access to your systems
£500 per server per month
- Education pricing available
0800 612 2524
|Email or online ticketing support||Email or online ticketing|
|Support response times||Priority 1 Tickets - 20 mins Priority 2 Tickets - 1 Hour Priority 3 Tickets - 6 Hours|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 A|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.1 A|
|Web chat accessibility testing||All web chat services have been fully tested with assistive technology users|
|Onsite support||Yes, at extra cost|
Level 1: Critical 20 mins - Highest support priority for when an issue is deemed critical (eg. site down). An engineer will begin trouble shooting immediately.
Level 2: Urgent 1 hr - An extremely urgent issue. This will typically be actioned within 1 hour and must be affecting a live site, application, database or mail solution.
Level 3: Important 24 hrs - General support level. Used for requests and development advice, such as configuration or administration of services, applications or databases. A majority of priority 3 tickets are answered within the hour (during UK business hours).
|Support available to third parties||Yes|
Onboarding and offboarding
Hyve provide a Technical Account Manager who will work with the customer to get your applications up and running on the Azure Cloud. Full Azure architecture support is available to ensure maximum performance and best practices.
Azure provide a full set of resources to help customers get started. See https://azure.microsoft.com/en-us/resources/ plus comprehensive online documentation for various solutions available across the platform.
|End-of-contract data extraction||Customer are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the Azure Import/Export services. Also see https://www.microsoft.com/en-us/trustcenter/privacy|
|End-of-contract process||Please see https://www.microsoft.com/en-us/trustcenter/privacy/you-own-your-data. In our Online Services Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control. If you terminate a cloud subscription or it expires (except for free trials), Microsoft will store your customer data in a limited-function account for 90 days (the “retention period”) to give you time to extract the data or renew your subscription. During this period, Microsoft provides multiple notices, so you will be amply forewarned of the upcoming deletion of data. After this 90-day retention period, Microsoft will disable the account and delete the customer data, including any cached or backup copies. For in-scope services, that deletion will occur within 90 days after the end of the retention period. (In-scope services are defined in the Data Processing Terms section of our Online Services Terms.) See http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11745|
Using the service
|Web browser interface||Yes|
|Using the web interface||Manage and deploy services via the Azure Portal. See https://azure.microsoft.com/en-gb/|
|Web interface accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web interface accessibility testing||See https://www.microsoft.com/en-us/accessibility/|
|What users can and can't do using the API||Users are able to utilise the Azure API Managament service to create their own API's for the solutions they deploy on to the platform. Additionally we have the Azure Service Management API which provides programmatic access to much of the functionality available through the Management Portal. Available here https://msdn.microsoft.com/en-us/library/azure/ee460799.aspx|
|API automation tools||
|Other API automation tools||Azure Stack|
|API documentation formats||
|Command line interface||Yes|
|Command line interface compatibility||
|Using the command line interface||Azure CLI 2.0 is optimized for managing and administering Azure resources from the command line, and for building automation scripts that work against the Azure Resource Manager. See https://docs.microsoft.com/en-us/cli/azure/install-azure-cli|
|Independence of resources||Azure represents a hyper-scale public cloud service. There are no reports of contention or noisy neighbours effect on Microsoft Azure.|
|Infrastructure or application metrics||Yes|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Full Azure Cloud Solutions Provider (CSP)|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||
Customers can create a backup schedule and determine a retention period.
Please see https://docs.microsoft.com/en-gb/azure/backup/backup-azure-vms-first-look
|Datacentre setup||Multiple datacentres with disaster recovery|
|Scheduling backups||Users schedule backups through a web interface|
|Data protection between buyer and supplier networks||
|Other protection between networks||For data in transit, Azure uses industry-standard secure transport protocols, such as TLS/SSL, between user devices and Microsoft datacenters. You can enable encryption for traffic between your own virtual machines (VMs) and your users. With Azure Virtual Networks, you can use the industry-standard IPsec protocol to encrypt traffic between your corporate VPN gateway and Azure as well as between the VMs located on your Virtual Networ|
|Data protection within supplier network||
|Other protection within supplier network||ACL Based Network Security Groups are also used. See https://azure.microsoft.com/en-us/blog/network-security-groups/|
Availability and resilience
|Guaranteed availability||See Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11745|
|Approach to resilience||
Hyve will work with customers to understand their disaster recovery/resilience requirements, and architect a solution designed to meet the defined recovery time / point objectives.
Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/
|Outage reporting||Please see https://azure.microsoft.com/en-us/status/ and https://portal.azure.com/#blade/HubsExtension/ServicesHealthBlade|
Identity and authentication
|Access restrictions in management interfaces and support channels||Using the Principle of Least Priviledge (POLP)|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Devices users manage the service through||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||17/01/2017|
|What the ISO/IEC 27001 doesn’t cover||Please see https://www.microsoft.com/en-us/trustcenter/compliance/iso-iec-27001|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||29/09/2016|
|CSA STAR certification level||Level 1: CSA STAR Self-Assessment|
|What the CSA STAR doesn’t cover||None|
|Who accredited the PCI DSS certification||Coalfire Systems Inc|
|PCI DSS accreditation date||01/04/2016|
|What the PCI DSS doesn’t cover||Service Scope is identified here http://aka.ms/azure-pci|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||14 Cloud Security Principles - See https://gallery.technet.microsoft.com/14-Cloud-Security-Controls-670292c1 . Also FACT, NHS IG Toolkit, FedRamp, NIST 800-171, EU Model Clauses|
|Information security policies and processes||
An Information Security Management Program has been established to enable Microsoft Azure to maintain and improve its management system for information security. Through establishment of the ISMS, Azure plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. In addition, Azure monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security.
The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS has been documented and communicated in a customer-facing Information Security Policy, which can be made available upon request (customers and prospective customers must have a signed NDA or equivalent in place to receive a copy).
Microsoft Azure performs annual ISMS reviews, the results of which are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions.
Also see https://www.microsoft.com/en-us/TrustCenter/Compliance/ISO-IEC-27001 and The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.
Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape.
Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
When providing the Antimalware solution for Virtual Machines, Azure is responsible for ensuring the service is highly available, definitions are updated regularly, that configuration through the Azure Management Portal is effective and that the software detects and protects against known types of malicious software. MCIO-managed hosts in the scope boundary are scanned to validate anti-virus clients are installed and current signature-definition files exist.
Vulnerability scans are performed on a quarterly basis at a minimum. Microsoft Azure contracts with independent assessors to perform penetration testing of the Microsoft Azure boundary.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.
Proactive monitoring continuously measures the performance of key subsystems of the Microsoft Azure services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Hyve's incident management process follows the laid down procedures in their ISO 27001, ISO 27017 accreditation|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Supplier|
|Virtualisation technologies used||Hyper-V|
|How shared infrastructure is kept separate||Please see https://www.microsoft.com/en-us/TrustCenter/Security/default.aspx|
|Description of energy efficient datacentres||Hyve's Data Centres, Equinix have won the EU CoC and were instrumental in assisting the EU actually design the code of conduct|
|Price||£500 per server per month|
|Discount for educational organisations||Yes|
|Free trial available||No|