Pure Technology Group

Droplet Computing

Droplet Computing’s semi-connected container enables users to work online and offline with any applications and with the data being stored on the purecloud.

Droplet Container, a secure, container technology that allows organisations to containerise applications and deliver them using a browser, on any device, on or offline.

Features

  • Reduce cost of delivering applications
  • Applications segregated from OS
  • Containerisation
  • Any application to any device, regardless of OS

Benefits

  • Limits number of required devices
  • Reduced cost of maintaining applications
  • Cloud applications can be delivered offline
  • Any application delivered to any device with a browser

Pricing

£4.95 to £7.85 per user per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 8 9 4 0 6 1 1 0 4 3 2 9 8 5

Contact

Pure Technology Group

Simeon Banks

0113 3871070

simeon@tptg.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Data can be retained on purecloud
Cloud deployment model Private cloud
Service constraints No constraints
System requirements A browser is required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA Response Time in mutually agreed priority:

P1 - Response in 15 mins
P2 - Response in 1 hour
P3 - Response in 4 hours
P4 - Response in 8 hours
P5 - Response in N/A
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Technical Account Management / Cloud support available
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite and online training provided at extra cost
Service documentation Yes
Documentation formats
  • HTML
  • ODF
End-of-contract data extraction All data can be downloaded and stored locally
End-of-contract process Droplet is simply a tool to package and deliver applications, hence any applications would remain unchanged.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
API No
Customisation available No

Scaling

Scaling
Independence of resources Resource pools sized to meet demand. Utilisation is monitored and reported on accordingly.

Analytics

Analytics
Service usage metrics Yes
Metrics types Data is charged per GB
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Droplet Computing

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Via standard cloud delivery tools
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Delivering services at scale requires a different approach to designing, building, deploying and operating datacenters. Parts of the physical environment — from the server design to the building itself — creates opportunity to design, engineer and deploy for greater resiliency.
Approach to resilience Delivering services at scale requires a different approach to designing, building, deploying and operating datacenters. Parts of the physical environment — from the server design to the building itself — creates opportunity to design, engineer and deploy for greater resiliency.
Outage reporting A public dashboard is available for Microsoft Azure (see below), however our Service Delivery Managers do email customers personally to inform them of applicable outages. https://azure.microsoft.com/en-gb/status/

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels At the point of contract creation a list of 'trusted' users is provided by the customer. However this can only be altered with our Service and Technical teams to reflect new users in accordance with the Service Change Management process.
Access restriction testing frequency Less than once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 27/03/2018
What the ISO/IEC 27001 doesn’t cover No exclusions
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We adhere strictly to ISO27001 and its associated policies surrounding reporting standards and formats.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management type Supplier-defined controls
Vulnerability management approach Baseline vulnerabilities are patched according to the Microsoft Azure processes which Conforms to a recognised standard, CSA CCM v3.0 or SSAE-16 / ISAE 3402. However Application vulnerabilites are not scanned by Microsoft, this can be provided as a seperate service
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach The Azure monitoring process is aligned with ISO27001:2013 control A.12.4 which details: • Event Logging • Protection of log information • Admin & operator logs • Clock synchronisation
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The PTG incident management process is aligned with ISO27001 which details: • The full incident management procedure • Responsibilities & procedures • Assessment of and decision on security events • Response process • Evidence collection • Learning from incidents

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £4.95 to £7.85 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Trial of full product and solution of pre-approved Application for 30 days

Service documents

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