Arcus Global Limited

Arcus Salesforce Architecture, Design and Implementation Services

Arcus are experts at designing, implementing and supporting Salesforce products for UK Government. Aligning to GDS and NCSC principles and standards we enable the salesforce technology that delivers process changes and revolutionises operating models to deliver step changes in efficiency and service. Improving the digital experience for citizens and staff.

Features

  • Over 40 highly skilled and experienced Salesforce developers and architects
  • All staff security cleared to SC or BPSS equivalent
  • High calibre developers and delivery teams
  • Experienced on all aspects of the Salesforce platform
  • Salesforce software and services delivered to 100+ public sector projects
  • Salesforce ISV and Consulting partner
  • Cyber Essentials, ISO 27001 certified, aligned to NCSC Cloud Principles
  • User centric design secure by development and delivery
  • Experience in delivering against GDS service design standard
  • Secure by design, secure by delivery

Benefits

  • Experienced in delivering Salesforce capabilities to Public Sector programmes
  • Ability to develop services to OFFICIAL and OFFICIAL SENSITIVE
  • High quality services delivered expediently maintaining budget and programme timeline
  • Lightning CRM, Service Cloud, Communities built capabilities
  • We understand you, your citizens and Government protocols
  • Our software enhances and reduces costs to deliver Salesforce service
  • Ensures quality submission to DDAT, GDS and ITHC protocols
  • You deliver the right service securely
  • Programmes are delivered in line with GDS expectations/budget/timeline
  • Reduces delays in the accreditation process and protect your data

Pricing

£595 to £1,500 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@arcusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 8 7 8 3 9 2 7 8 7 0 2 7 8 9

Contact

Arcus Global Limited Karen Humphreys
Telephone: +44 (0)1223 911841
Email: gcloud@arcusglobal.com

Planning

Planning service
Yes
How the planning service works
We assist clients in the scoping and definition of their use of Salesforce.com technologies to underpin their operations. We apply enterprise architecture and service design techniques to determine the required functionality and how it can best be fulfilled – blending Salesforce technologies with customer assets and innovation-enabling supporting technologies.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Salesforce.com

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Arcus offers a full setup and migration service including discovery, user (and technical) story development, commissioning/procurement of licences/services, core setup, configuration and development (with knowledge transfer options), integration, data migration, testing, training, release / DevOps and hypercare.
Setup or migration service is for specific cloud services
Yes
List of supported services
Salesforce.com

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
We assist clients in the move to a cloud architecture, through the development of a solution design which focusses on cloud technologies and concepts. We blend SaaS-based COTS or bespoke products, PaaS and IaaS services to create a bespoke solution aligned to the needs of the business.

User support

Email or online ticketing support
Email or online ticketing
Support response times
In less than four hours for priority one issues during UK office hours or at any time if the client is paying for 24/7 call-out.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Arcus Standard SLA (working hours): Critical, Response < 4 hrs, Resolution 8 hrs. High, Response < 8 hrs, Resolution 16 hrs. Medium, Response < 16 hrs, Resolution 40 hrs. Low, Response 40 hrs. The response time is the maximum time in which Arcus will respond to the submitter acknowledging receipt of their issue, first you receive an automated response then one of the Service Desk will send you a personal message. The actual response time will generally be much faster. Achievement of these fix times is subject to the issue being within Arcus scope to resolve e.g. Salesforce or AWS technology issues will be subject to Salesforce or AWS’ own fix times. The Arcus Service Desk will be the first point of contact for the Council’s 1st line support team (or other named support individuals) where they have been unable to resolve an incident or service request themselves. All tickets recorded within our Support portal can be logged (and viewed and updated) via phone, email or web self-service. Arcus Global currently uses Salesforce as its Service Management system.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£595 to £1,500 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@arcusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.