Hyve Limited

SFTP, Send and Receive Files and Data Safely with our Managed UK Based Service

As concerns about privacy and confidentiality increase, implementing a reliable method for the secure transfer of data has become critical. Our reliable, cloud based Secure FTP Hosting services are designed for business use and make it easy to securely send, receive & store your valuable company data. 100% UK based.

Features

  • Secure - High AES 256 bit data encryption
  • Unlimited user model
  • Fast and reliable sharing
  • No file size limits
  • Managed backups
  • Dedicated IP with custom domain
  • Public and private key authentication
  • Create users and groups
  • Only pay for the resources that you use
  • Own branding available at an extra cost

Benefits

  • User friendly
  • Flexible access
  • ISO 27001 accredited company
  • ISO 27017 accredited company
  • ISO 9001 accredited company
  • 24x7x365 support

Pricing

£210 per instance per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

5 8 6 0 7 9 3 4 7 9 3 6 8 0 5

Contact

Hyve Limited

Neville Louzado

0800 612 2524

info@hyve.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No Limits, our secure file transfer plans have no file size limits or bandwidth charges and provide an unlimited number of file transfers. Secure transfer of data using FTPS, SFTP and HTTPS. High AES 256 bit data encryption and public key advanced authentication.
System requirements
  • Anti-virus
  • Software licenses for products not supported by Hyve

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 Tickets - 20 mins Priority 2 Tickets - 1 Hour Priority 3 Tickets - 6 Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
All web chat services have been fully tested with assistive technology users
Onsite support
Yes, at extra cost
Support levels
We provide three tiers of server management: Standard, Full and Advanced. Standard Management includes: network management, hardware management, firewall management, OS management, server monitoring. Cost included in package per month. Full Management includes: as above for standard and including web server management, application layer management and database management. £50 per month. Advanced Management includes: as above for full and including performance tuning and access to Hyve development team. £100 per month. We provide customers with a technical account manager and cloud support engineer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Migration is included if applicable. Depending on the complexity of the server, we can put together a project plan to minimise any impact to services. Account Managers are on hand to assist with the transition over to Hyve, and the Technical Support team available for any issues 24/7.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
We can assist customers to migrate data away from Hyve via the method applicable for the type of server that the client has. The contract states that the data is owned by the client and not Hyve.
End-of-contract process
The customer is required to give 30 days notice to terminate the contract, otherwise it rolls to another term. Migrations are included.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
It will work with all Andriod and IOS mobile phones. There is zero difference between desktop and mobile
Service interface
Yes
Description of service interface
Https portal to the application
Accessibility standards
WCAG 2.1 A
Accessibility testing
All web chat services have been fully tested with assistive technology users
API
No
Customisation available
Yes
Description of customisation
The service can be used as required, as file transfers are unlimited, with no size or bandwidth limits. Users also have a dedicated IP with a custom domain. The web interface can be branded for the individual company at an extra cost. Customers can use their own branding throughout the SFTP system, this includes colour schemes and logos

Scaling

Independence of resources
Our Secure FTP service runs on a VMware based cloud with High Availability built in and DRS, this allows users to scale without interruption to other users.

Analytics

Service usage metrics
Yes
Metrics types
Usage can be monitored but file transfers are unlimited, with no size or bandwidth limits.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Buyers have the option to transmit data via many different transfer protocols such as SFTP, FTP, HTTPS and among others. Hyve also offer further encryption for the data at rest on the server as an option. Should the buyer wish to migrate their data away from Hyve following the end of their contract, they are free to do so.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • HTML5
  • PDF/A
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • HTML5
  • PDF/A

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Hyve guarantee 99.999% up time, with 100% network and server up time SLA. We offer financial compensation when SLAs are not met, as specified in customer contract.
Approach to resilience
Operating in a Tier 3 enhanced data centre which has full high availability and no single point of failure. Further information is available on request.
Outage reporting
Hyve use a service status operating dashboard, online ticketing system, and additional monitoring notification system if required.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Encryption via white listing IP addresses, firewall rules, VPN access , secure user names and passwords and security checks on phone calls.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The Certification Group Limited
ISO/IEC 27001 accreditation date
14/08/2017, Initial certification date 01/08/2012
What the ISO/IEC 27001 doesn’t cover
The scope of our ISO 27001 accreditation is web hosting services.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
11/09/2018
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
All services provide here fall within the certification
PCI certification
Yes
Who accredited the PCI DSS certification
Security Metrics
PCI DSS accreditation date
15/03/2018
What the PCI DSS doesn’t cover
Hyve are PCI DSS certified, but this does not make our customer's platforms PCI DSS certified. They would have to carry this out themselves.
Other security certifications
Yes
Any other security certifications
  • ISO 27017
  • Cyber Essentials
  • Cyber Essentials Plus
  • NIS Directive

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27017
Information security policies and processes
Hyve are ISO 27001 and ISO 27017 accredited and are audited annually by an external body. Hyve have a security forum and carry out monthly audits to monitor the effectiveness of the information security management system. Hyve also hold bi-annual security review meetings with top management and the Information Security team. Any security incident would be immediately flagged to the Information Security Team and remedial action taken. Extensive follow up with corrective and preventative action would take place. Hyve follow several security policies and processes in order to achieve ISO accreditation, and all members of staff are given training on the ISO in their induction phase.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Hyve follow ISO 27001 and ITIL v3 standards for change management. The Information Security Manager is responsible for overseeing system change requests for specific requirements. The Technical Director manages these change requests within the technical support team.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular testing and monitoring is carried out by the Technical Support team and Information Security team. Patch management is offered as an additional service , which is available on request. We liaise closely with partners and vendors to keep up to date with updates to their products and services.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Hyve carry out regular security audits to ensure that there are not any threats or vulnerabilities. Any threats are dealt with immediately using the appropriate change management process.
Incident management type
Supplier-defined controls
Incident management approach
Users can report via e-mail, phone, or ticketing system, to flag the issue. As the majority of the Hyve platform is monitored, investigations are usually already underway when the user reports it. For common events, the engineers will follow predefined investigation processes. Any incidents will be dealt with in accordance with our SLAs.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£210 per instance per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Return to top ↑