Nexus Open Systems Ltd

Nexus AudioCodes Meeting Insights

AudioCodes Meeting Insights from Nexus is an enterprise solution designed specifically for the meeting-technology world. By leveraging AudioCodes vast voice expertise and state-of-the-art Voice.AI technology, Meeting Insights easily captures and organises all meeting-generated content. Compatible with Microsoft Skype for Business and Microsoft Teams.

Features

  • Easily retains and shares company meetings
  • Captures multiple sources from in-room and remote participants
  • Voice.AI keyword and content searchability
  • Next generation Voice.AI Speech-to-Text (SST) capabilities
  • Mark key moments, built-in tagging in timeline content
  • Automatic keyword detection
  • Multi-platform recording activation and easy control on the go
  • Skip to key moments
  • Navigate recorder meetings by tags, speakers or logged action items
  • AI-based speaker ID, differentiate between meeting participants

Benefits

  • Seamless meeting overview and distribution
  • Retain, organise and share ideas and opinions from any meeting
  • Team collaboration, training, sales and HR use-cases
  • Web-based or mobile operation
  • Edit in no time, easily perfect and finalise meeting content
  • Full meeting transcription, making meeting content automatically searchable
  • AI-based meeting content exploration, fetching and searchability
  • Share key insights seamlessly with users
  • Use case for sales reviews, conferences, knowledge transition and retention
  • Use case for online meetings, internal, external training or webinars

Pricing

£10 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 8 6 0 4 8 4 8 0 2 4 6 9 9 4

Contact

Nexus Open Systems Ltd Stuart Wilson
Telephone: 01392 205095
Email: stuart.wilson@nexusos.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Any planned maintenance on the platform will be notified to customers by AudioCodes.
System requirements
  • Compatible Web Browser
  • Microsoft Teams or Skype for Business

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard SLA is for 2 hours response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can interact with our Technical, Sales and Training teams. Raising questions which are dealt with there and then. Alternatively we will take enquiries away and respond direct to users through email.
Web chat accessibility testing
None as yet
Onsite support
Yes, at extra cost
Support levels
Available upon request
Support available to third parties
No

Onboarding and offboarding

Getting started
We follow a defined process for on-boarding new clients to ensure that they have the assurance of our help, whilst at the same time remain in control of the cloud services which are often at the core of their business. Through the on-boarding process Nexus will complete a detailed assessment of: • Client’s strategic vision • Organisational culture • Current and future objectives • Desire business outcomes • Potential improvements to existing business processes • Project and programme delivery resources • Current governance and programmes. We can provide onsite training to our clients as well as instruction at our own training centre. User documentation is provided by way of client portal guide
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Our Customer Portal is a secure online space giving customers complete visibility of the assets that we manage for them. We offer a complete view of their recordings and users.
This information can be easily downloaded for extraction into excel as a CSV.
End-of-contract process
At the end of the contract the access to the platform is removed.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Meeting Insights provides a secure web portal - a simple, easy to use management system that allows the following tasks to be undertaken:
• User Management–create/edit users
• Call Recording Management–call recording, edit, sharing & manage storage
• Security–manage username & passwords
• Individual users also have access to a portal to manage their settings
Accessibility standards
None or don’t know
Description of accessibility
Standard web-browser/app access with standard accessibility options associated with those web-browsers/apps.
Accessibility testing
None
API
No
Customisation available
No

Scaling

Independence of resources
We undertake a monthly Capacity Planning Forum whereby the utilisation of every network component is reviewed against planning rules and sales forecast to ensure that we have sufficient capacity and overhead to manage our customer's requirements.
Each Meeting Insights customer's resource requirements are taken into account and sufficient network is allocated to them.

Analytics

Service usage metrics
Yes
Metrics types
The Meeting Insights portal provides a view of usage and recordings made, edited and shared across the organisation.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
AudioCodes

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Our Web Portal allows users access to their associated number ranges. Typically users will extract their applicable data in Excel or CVS format.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Available upon request
Approach to resilience
Available on request
Outage reporting
Email alerts
Portal alerts
Service desk email and verbal communication

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Administrative access to the platform is provided which can restrict access for all users for the service.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Nexus hold and maintain an Information Security Policy. We have an Information Security Office (ISO) who is responsible for the development, management and enforcement of the policy across our organisation.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Nexus have a configuration management process for tracking changes in the specification of our services and products, this is managed centrally. Nexus also implement a full change management process for assessing and if appropriate executing any changes to services and products.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We use failure mode effects analysis process, conducting regular, systematic assessments of vulnerabilities to determine the necessity of safeguards, countermeasures and controls, monitoring for changes to maintain an acceptable level of risk.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
AudioCodes security researchers are constantly on the lookout for threats. They have access to an expansive set of telemetry gained from AudioCodes global presence in the cloud and on-premises. This wide-reaching and diverse collection of datasets enables AudioCodes to discover new attack patterns and trends across its on-premises consumer and enterprise products, as well as its online services.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All Incident tickets will be recorded in the Nexus Service Desk system under the Incident Management workflow. All new Incident tickets will undergo an initial impact assessment. Nexus will further look to determine the number of users/systems affected and establish the commercial impact to the customer’s environment. We have a knowledge base to be able to check for common events. Users can report incidents by phone, email or through their client portal. Incidents are included in any appropriate service monthly ticket summary reports.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.