Cisilion Limited

Microsoft Azure Stack

Cisilion are able to offer many of the benefits of Azure’s comprehensive range of on-demand services. By building on the Azure hybrid cloud platform, we provide you with advanced capabilities to simplify and extend your infrastructure, while maintaining a secure and controllable environment.

Features

  • Microsoft Azure services On Premise
  • Low latency connectivity
  • Secure and regulatory compliance for cloud services
  • Hybrid connectivity and hosting
  • Flexible scaling and deployment options

Benefits

  • Harness the power of Azure in your data center
  • Support the strategic move to the cloud
  • Hosting options for secure applications and workloads
  • Offline Azure hosting
  • Secure appliance

Pricing

£150000 per unit

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 8 5 8 6 3 4 2 3 8 5 7 9 0 5

Contact

Cisilion Limited

Debbie Richardson

01372 201145

drichardson@cisilion.com

Service scope

Service constraints
Azure Stack runs a subset of Azure cloud services on premise. The number of services Azure Stack supports is constantly increase through Microsoft development of the platform.
System requirements
  • Microsoft Azure Subscription will be provided via CSP or BYOL
  • Connectivity and hosting space for the platform

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 responded to immediately when logged by phone
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Information to be provided
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite planning and design workshops will be run to ensure the right sizing of the Azure Stack environment.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
The physical infrastructure is owned by the customer. Azure services are provided on a subscription basis and follow the standard Microsoft Azure subscription terms. Data can be extracted at any point while resources are provisioned through a valid subscription.
End-of-contract process
Azure service and hardware support will be ended once the contract term has been fulfilled and subscriptions deleted.

Using the service

Web browser interface
Yes
Using the web interface
Azure Stack is accessed through its own instance of the Azure Portal
Web interface accessibility standard
WCAG 2.1 AAA
Web interface accessibility testing
Microsoft regularly test its interfaces for assistive technology users and aim to provide maximum compatibility where possible.

More information is available at microsoft.com
API
Yes
What users can and can't do using the API
Azure APIs are available for automation and monitoring activities
API automation tools
  • Chef
  • Puppet
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
All Azure services can be provisioned and managed via Powershell or the Azure CLI

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
The platform is hosted with the customer so scaling and management is provided through reports and realtime monitoring
Usage notifications
Yes
Usage reporting
  • API
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Cisco, Dell EMC, HP

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Azure Site Recovery and Backup
  • Infrastructure physical backup across the HCI cluster
Backup controls
Users can configure Azure Stack backup services for individual workloads. Physical infrastructure is backed up as part of the cluster providing resilience and hardware support. Replacement blades are reimaged and added to the cluster as required.
Datacentre setup
Single datacentre
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Services can be protected between Stack and Azure through ExpressRoute, Site-to-Site VPN
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLAs for Azure Stack are available from Microsoft depending on the cloud service selected and the level of availability chosen during configuration
Approach to resilience
Azure stack can be configured at multiple locations with backup and recovery to the cloud or second stack site
Outage reporting
Alerts are provided through the Azure Portal or via Operations Management Suite

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access is managed through Azure RBAC controls configurable by the customer
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The British Assessment Bureau
ISO/IEC 27001 accreditation date
19/08/16
What the ISO/IEC 27001 doesn’t cover
Everything is covered under the IT Systems Integrator certification
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
ISO9001

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Cisilion internal policies are in place and available on request.

Customer security policies should be applied when configuring Azure Stack

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Not applicable to Azure Stack
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Not applicable to Azure Stack
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on request
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Details of our ITIL based service desk processes are available on request depending on the level of support selected

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
As per vendor

Pricing

Price
£150000 per unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Azure Stack is available from Microsoft for a free trial. Development kit hardware option is available on request

Service documents

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