Software Box Limited (SBL)

SBL Automation Anywhere Enterprise 11.3.1.X

Tree pillars of the digital workforce platform:
1. Robotic Process Automation: Enterprise TaskBots support digital workforce.
2. Cognitive Automation: AI capabilities help RPA to understand and extract information from semi and un-structured data.
3. Digital Workforce Analytics: Digital workforce analytics synthesize real-time bot-level data to generate business insights.

Features

  • BotCreators- 550+ drag-and-drop command to create a Bot
  • BotRunner- Feature to run your automated processes
  • Control Room- Centralized governance, monitoring and management of Bots
  • TaskBots- Create Attended and unattended rule-based Bots
  • MetaBot- Modularized component based and DLL based Bot Development
  • OCR & IQBot- AI and ML to learn throughout growth
  • Recorders- record steps with 3 smart recorders
  • BotInsight- Business and operational Insight of RPA program
  • Dashboards, Reports and Custom Reports- create custom reports easily
  • Audit Logs- each User activity and Bot events for compliance

Benefits

  • Simple– AAE RPA is easy, employee can use it
  • One-solution, any-environment- No matter the platform/application/context
  • Scalable Smart- bost ready and waiting from task-based to cognitive
  • High security- credential stores with FIPS-compliant crypto and key management
  • Lower operating-costs– reduction in human efforts and near-zero error rate
  • ROI– realize ROI in matter of days post implementation
  • Drastically reduced processing time– saves manual-execution time
  • Significantly faster time for development- PoC in hours
  • Deployment options- Desktop to Data Centre VMs and Cloud
  • Only RPA vendor with ‘Cognitive’ and 'Analytics' enabled RPA

Pricing

£7000 per unit

Service documents

G-Cloud 11

585840664528686

Software Box Limited (SBL)

Danielle Connor

01347 812100

tenders@softbox.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No. The minimal software and hardware configurations are already mentioned as well supporting document shared - "AAE11 RPA Infrastructure and Architecture.pdf"

We provide Annual Maintenance free as part of License Kit.
System requirements
  • Microsoft Windows 8.1 (Minimum), Microsoft Windows Server 2012 R2 (Recommended)
  • Internet Information Services 7.5 onward/ Jetty Version 9.0
  • .NET Framework - Microsoft .Net 4.6.1
  • Microsoft SQL Server 2012 Standard/Enterprise or higher
  • Java Framework - JRE 1.8
  • Minimum 4 Core Two Threads 8 core Intel Xeon Processor
  • RAM - 16 GB
  • Disk Space - 500 GB (Depends upon repository size)
  • Microsoft Windows 8.1 (Minimum), Microsoft Windows Server 2012 R2 (Recommended)
  • Web Server/IIS - Internet Information Services 7.5 onward

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The SLA for Average first response time of our Support is <= 1 Hr.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Within the Automation Anywhere Portal
Web chat accessibility testing Automation Anywhere's Web Chat is a Bot and it creates a ticket on support portal which is picked up by a support engineer.
Onsite support Onsite support
Support levels Response Time: First Response in less than 8Hours. Total response time 1-8 Hours Solution based on severity. All Escalations are through the Customer Success Manager that will be assigned along with Account Manager for customer.
Severity Level 1 Resolution: Immediate steps shall be taken toward solving the errors. AAI will work with the Licensee to address Severity 1 matters until a solution is available or a Workaround is provided.
Severity Level 2 Resolution: Immediate steps shall be taken to address the problem. AAI will work with the Licensee to address Production matters until solution is available or workaround is provided.
Severity Level 3 Resolution: Severity 3 errors shall be researched maximum within 5 Business Days of the first Licensor response.
SLA for Average first response time of our Support is 95% of the tickets needs to be replied <=1 or 8 hr. and Average Total Resolution time target is, ticket should be resolved completely in <=96 hrs.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Automation Anywhere has a team of Customer Success Managers who are passionate about customer engagement and ensuring that they are happy with - Our Service, Our Attitude and Our Products. Also, once the sale is made, right from the onboarding process till the entire journey of the client with Automation Anywhere; it is CSM's responsibility to make them successful. In addition to that, they ensure that all the processes under customer success umbrella including support, product, sales etc. should be completed in a timely manner.
We have highly skilled technical support staff who will help customer on new system improvements, new releases and products. We have separate training staff for especially training customer’s resources on our Product.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Online Documents
  • Webinars
  • E-Learning Modules
  • APeople community
  • Blogs
  • Forums
  • Imagine-User Meet
End-of-contract data extraction Not applicable
End-of-contract process At the end of the contract the software will cease to perform as the license will have expired. Should you wish to continue it’s a simple renewal process, if not you simply uninstall the software from the servers.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile App has three features of Control Room:
• Gain unprecedented level of control over their digital workforce - Start, pause and stop bots anytime anywhere
• Make on-demand decisions - Access ROI and business performance in real-time
• Keep track of their bots on the go - Track bot activity and receive real-time customized notifications
Accessibility standards None or don’t know
Description of accessibility Users Install the Control Room, BotCreators and Runner in their network and link them using licenses.
Accessibility testing No, we are working towards our UX to be easy and help assistive users.
API Yes
What users can and can't do using the API Some control room features have APIs.
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Automation Anywhere’s product is designed from scratch to be single-tenant, isolated, and self-contained within our customer’s environment and therefore mitigates performance issues.

Analytics

Analytics
Service usage metrics Yes
Metrics types Control Room’s built-in interactive dashboards provide key metrics on active users having access to control room, register client systems, past bot failures, total digital workforce, their schedules and work queues in active mode.
Bot’s Dashboard provides operational analytics on Bots in your RPA platform. It provides details around Bots Heartbeat, The Status of MVP (Most Valuable Process) Bots, upcoming workloads and Top Failure reasons.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Automation Anywhere

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Not applicable for on-premise solution
Data export formats
  • CSV
  • Other
Other data export formats
  • Not Applicable- Users save their data in their databases
  • Only Audit Logs can be exported as CSV Files
Data import formats
  • CSV
  • Other
Other data import formats
  • Not Applicable-Users save their data in their databases
  • Only Audit Logs can be exported as CSV Files

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Not applicable for on-premise solution.

Performance and Bot Response Time can be configured based on Process Complexity, Network Speed as well as Hardware Configuration etc. Automation Anywhere Enterprise solution can create/retrieve/update data in the interfaced systems with less than 0.1sec latency.
Approach to resilience Not Applicable as Datacenter is at customer's location. We provide recommendation for High-Availability and Disaster Recovery infrastructure. AAE is on-premise solution and doesn't store any customer data. The only data it stores is Audit Logs and User Authentication Information which is on SQL or Oracle Database in customer's infrastructure. Additionally, Bot Files are stored at any location as mentioned/desired by Customers.

By design, AAE has many Features like TaskBots, MetaBot, Workload Management, AI Sense,
Dashboards with real-time status, Audit Logs etc. to provide with ultra-high resilience
Outage reporting Automation Anywhere’s product is designed from scratch to be single-tenant, isolated, and self-contained within our customer’s environment and therefore mitigates the risk of “cross-contamination” from an unlikely event of a security breach in another customer’s network. In another word, we are an on-premise product.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels The solution is on-premise. Control Room Admin can create and manage other users.

Access is deny-all and allow by exception based on roles, domains as defined in role-based accessibility control (RBAC). RBAC model ensures each User has console-access, to view information or data that is relevant to the role assigned by the Control Room Administrator. User Roles and relevant privileges are assigned from the Security Console. The users have roles based on the role permission given by the admin.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We designed our Information Security Policy using NIST standards.

The AAE Solution implements 41 security controls across seven Families as defined in NIST 800-53 Rev4 such as Access Control, Change Management, Development Configuration Management, Audit and Accountability, Identification and Authentication, Incident Response and Controlled Maintenance. These controls are spread across the Control Room, the Bot Creators and Bot Runners.
Information security policies and processes Automation Anywhere's security architecture follows the NIST SP800-53 Rev4 Standard, the basis for HIPAA, FISMA and a common reference standard for security professionals. The Control Room, Bot Creators and Bot Runners implement 41 Technical Controls across seven NIST Control Families. Also, management and control are performed through the Control Room, responsible for all the management and control of the Bot Creators and Bot Runners within the specified domain and as such, its security is of paramount importance. The Control Room executes on MS Internet Information Services (IIS) 8 or later in Windows Server 2012 R2 and generally defaults to the Microsoft platform for all external security.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All teams at Automation Anywhere follow Agile methodology for delivery and can respond swiftly and effectively to any change that the business demands. A change request works its way from various sources (customers, stakeholders, product vision etc.) to the product backlog as user stories from where the team can pick them up as a part of iterations. Hence Agile allows changes to happen on a regular basis – not as any special change event. The regular show and tell of the ongoing work keeps the stakeholders well informed and helps to make any course correction if required.
Vulnerability management type Supplier-defined controls
Vulnerability management approach A penetration test is scheduled immediately before and after each release.  Our engineering schedule includes plans to correct or mitigate any findings in a maintenance releases. In addition, we conduct vulnerability scans and also conduct static and dynamic analysis of our code using Veracode. We are Veracode Level - 5 Certified. Our customers conduct periodic vulnerability scans at a level of frequency dictated by their security policies and our policy is to correct Critical vulnerabilities within 30 days of detection.  Additionally, we have participated in independent penetration test conducted by our clients which have yielded no significant findings.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Bot Insight is natively embedded in Automation Anywhere’s RPA platform. It provides real-time business insights and digital workforce performance measurement by leveraging massive amounts of content-level and productivity data that the deployed bots generate, touch, interact with, and process.
Business Insights: Bot Insight arms business executives in shared services, GBS, and operations departments with the real-time, content-level data they need to measure and assess the business value their RPA program is generating. Bots directly capture all the data elements from the business document content being processed automatically.
Incident management type Supplier-defined controls
Incident management approach Automation Anywhere has formal reporting procedure exists, to report security incidents through appropriate management channels as per the prioritized backlog. The inhouse reported defects are managed by the product team , the issues raised by the customers are routed by the Technical Support team and resolved as per severity and priority.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £7000 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Automation Anywhere offers a 30 day free-trial and a community edition. Community edition is for organisations under $5,000,000 revenue per year, 30 day trial has no restrictions other than time.
Link to free trial https://www.automationanywhere.com/uk/lp/rpa-editions-comparison

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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