IBM United Kingdom Ltd

IBM DB2 Hosted

IBM DB2 Hosted is a hosted, multi-workload SQL database that delivers world-famous performance and high availability for mission-critical applications and analytics.

Features

  • DB2 delivers in-memory performance for transactional and analytical operations, nonstop.
  • Provisioned on demand, multiple types meeting range of business needs.
  • Full administrative control over DB2 security, performance and availability.
  • Five pre-configured instance sizes, (S–XXL), to fit any workload.
  • Works with same applications, security, integration and tools as on-premises.
  • Includes in-flight and at-rest data encryption.
  • Meets ISO 27001, PCI-DSS, SOC2, HIPAA and other standards.
  • Oracle SQL compatibility eases integration with existing applications and databases

Benefits

  • Users can start analytic projects without waiting for IT infrastructure
  • Users can quickly load or migrate data from other sources
  • Bluemix-Lift makes it easy to quickly, securely and reliably migrate
  • Cutting-edge in-memory performance ,columnar architecture, data compression and other innovations
  • Instance creation, administration, maintenance and housekeeping completely under user control.

Pricing

£864 per instance per month

Service documents

G-Cloud 11

585333684852187

IBM United Kingdom Ltd

Alice Griffin

Please email

gcloud@uk.ibm.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to DB2, as part of the IBM Cloud platform, helps you solve real problems and drive business value with applications, infrastructure and services. It weaves together the services, infrastructure and data to rapidly bring ideas to production. Scale is managed to your business and building systems is simplified.
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints Once provisioned, The customer is responsible for all maintenance on the DB2 Hosted server. After it has been provisioned, IBM does not access the environment and will not perform any maintenance
System requirements
  • DB2 Hosted is a hosted database as a service
  • No system requirements per se.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard 4 levels of severity determine the published response times of IBM support
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels DB2 Hosted support is web-based. Customers can post questions and issues to a public forum at any time and will be responded to by either the community or an IBM representative. Additionally, customers can open tickets using the web-based support ticket system. Customers are responsible for keeping their operating system and DB2 software up to date by applying patches and fix packs.
Free Support: All trial customers receive ticketed support. No response time objectives are offered. Ticket severity limited to severity 4.
Basic Support: All customers who have purchased IBM Cloud but have not purchased support receive ticketed support. No response time objectives are offered. Ticket severity limited to severity 4.
Standard Support: All customers that have purchased Standard Support receive ticketed, technical support with set response time objectives. Premium Support: Any customers who have purchased Premium Support receive ticketed support with improved response times, priority handling, and an assigned Client Success Manager. A CSM will be available for up to 8 hours a week to provide a rapid route into the Bluemix organization, providing proactive and focused attention to help clients quickly achieve maximum value.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started There is a DB2 Hosted JumpStart offering which provides advice, guidance, and assistance with your first DB2 Hosted projects. It includes 50 hours of remotely-delivered expertise, provided over a maximum 90 day period. There is also a DB2Hosted Accelerator offering which includes 50 hours of remotely-delivered expertise to perform start-up projects with flexible use of hours. Use it to extend the JumpStart service or apply against scoped Services start-up projects. There is also a data movement services offering to help bring your data into the DB2 Hosted environment.
Self service assistance is provided through online training and documentation which users can access for free. IBM Cloud contains a wealth of material to help customers gain value from their DB2 Hosted environment quickly and easily. This includes Getting Started guides, videos, Youtube channel tutorials, showcases, sample data, etc. etc.. Examples of how to get started can be found at
https://developer.ibm.com/clouddataservices/docs/DB2 Hosted/get-started/ and at
https://developer.ibm.com/bluemix/
Service documentation Yes
Documentation formats
  • HTML
  • ODF
End-of-contract data extraction IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process At the end of the contract the service will become unavailable if it is not renewed.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service As the web console is accessed via a browser, there are no differences in functionality when accessed via a fuly compatible browsr on a mobile device eg tablet).
API Yes
What users can and can't do using the API Customers can use existing APIs or create their own APIs through IBM API Connect. IBM® API Connect for Cloud integrates IBM API Management and IBM StrongLoop® into a single offering that provides a comprehensive solution to create, run, manage, and secure APIs and microservices.
https://console.ng.bluemix.net/docs/services/apiconnect/index.html
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Analytics
Service usage metrics Yes
Metrics types As an account owner or a billing manager, you can use the Usage Dashboard page to see the real-time charges for the runtimes and services that are used per month in your organizations. You can see the runtime GB-hours and service consumption in all regions, or you can select to see a particular region and space, for the past 12 months. Click a particular month to see the usage for that month. The charges shown represent the amount that you, as the account owner, are billed for that month.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Use the export utility to export data from a database to a file. The file can have one of several external file formats. You can specify the data to be exported by supplying an SQL SELECT statement or by providing hierarchical information for typed tables.
Data export formats
  • CSV
  • Other
Other data export formats
  • X IFX
  • ASCII DELIMITED (CSV)
  • .XML
  • LOB
Data import formats
  • CSV
  • Other
Other data import formats
  • Data file on Local Network
  • Object Store (Amazon S3 or Swift)
  • DB2 Cloud Server
  • CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability IBM provides a 99.95% availability SLA for Platform Services
i) configured for high availability and distributed across multiple Bluemix public regions;
or
ii) provisioned across multiple dedicated or local environments in geographically separated data-centers

In addition, IBM provides a 99.5% availability service level for multiple instances of a Platform Service provisioned within a single dedicated or local environment.
Approach to resilience Available at request.
Outage reporting The current health and status for IBM Cloud and the DB2 Hosted service can be found here: https://developer.ibm.com/bluemix/support/#status. Status updates, including notifications for upcoming maintenance, can be found on the right hand side of the panel. Notifications specific to DB2 Hosted can be shown by entering "DB2 Hosted" as a filter. There is also an RSS feed for these notifications which customers can subscribe to. These updates for upcoming maintenance are typically provided about 48 hours prior to the maintenance event -- although it may be a shorter amount of time for more urgent, unexpected updates (such as applying an important security fix).

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Clients have full control over which of their personnel are granted access to the DB2 Hosted database. The customer is responsible for System administration tasks such as user ID management. The process is described in detail at
https://console.ng.bluemix.net/docs/services/DB2Hosted/index.html#DB2Hosted
Access restrictions in management interfaces and support channels The customer is responsible for all maintenance on the DB2 Hosted server. Once provisioned, IBM does not access the environment and will not perform any maintenance.
IBM operators retain root access to the DB2 Hosted servers to provide management of these machines. IBM governs this access using internal processes and tooling that create an audit trail of all privileged access and actions by operations, allowing IBM to assign all system changes back to an individual. IBM policies allow dismissal, and potentially criminal charges, for unauthorized access to client data by IBM operations personnel.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 30/11/2015
What the ISO/IEC 27001 doesn’t cover The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is also compliant.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 20/04/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards DB2 on Cloud is ISO 27001, HIPAA-Ready, SOC2 Type 1, Type 2 and SOC3 compliant, and PCI DSS
Information security policies and processes IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £864 per instance per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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