Savant Limited

Mataco Business Continuity Software

Mataco is a secure, cloud-based service offering standards based compliant business continuity plan for implementation, management, exercise, review and audit. Mataco also supports incident management activation and activity tracking. Mobile Mataco ensures that Plans can be accessed from anywhere at any time from a mobile device.

Features

  • Cloud-based system – with you in control.
  • Access Plans and Contact Details using Mataco Mobile.
  • Ability to send text alerts/emails using Mataco Mobile.
  • Strong password security and a secure hosting environment.
  • Audit function to track all changes made in Mataco.
  • Core business data easily edited/automatically updated.
  • Ensure a consistent look and feel to your Plans.
  • Plans based on loss of an activity, premises or combinations.

Benefits

  • Reduced risk with
  • Provides details of Critical Activities, Suppliers, Customers
  • Key business data always available when you need it.
  • Used by organisations of varying size and range of industries.
  • User permission levels can control access to data/processes.
  • Reduced cost of plan production and maintenance.
  • Peace of mind.

Pricing

£1500.00 to £2490.00 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

5 8 4 7 8 2 5 0 3 3 3 9 5 1 5

Contact

Savant Limited

Rachel Wood

01524784400

rachel.wood@savant.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
There are no service constraints.
System requirements
  • Web Browser - IE, Chrome, Firefox, Safari or Opera
  • Web or mobile internet access
  • PC, laptop or tablet

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
There are 2 support levels: 1. Basic support providing telephone and email support Monday to Friday between the hours 9.00 am and 5.00 pm. This is included in the licence price. 2. Enhanced support to cover other hours as required. Costs can be provided on application. All clients have a technical account manager who they can contact during working hours.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A training course is provided for the service as well as user documentation. Training can be carried out on-site or online. Assistance is provided with a data load and initial implementation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be extracted into an Excel spreadsheet. All PDF documents can be extracts as PDF's.
End-of-contract process
There will be no additional costs at the end of the contract unless the client specifically requests for data to be extracted into a specific format in which case there will be a cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
As well as being web-based, Mataco can be used on any mobile application.
Service interface
Yes
Description of service interface
Uncluttered layout with a good contrast of colours. Font size set to ensure text is easy to read. There are intuitive menus appropriate to process.
Accessibility standards
None or don’t know
Description of accessibility
The service is browser based so accessibility extensions within browsers can be used.
Accessibility testing
No testing has been carried out with users of assistive technology.
API
No
Customisation available
Yes
Description of customisation
Savant will work with clients in order to customise reference data needed to run the software, thus having a system that is most suitable to their needs.

Scaling

Independence of resources
We continually monitor the database sizes and the overall processing load on our servers and expand requirements to ensure no degradation in service. Our servers are specified to ensure they will maintain service with the maximum number of users permitted by the client licences.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users are able to export data from the software via an excel file (analytical purposes) or via PDF.
Data export formats
Other
Other data export formats
PDF
Data import formats
Other
Other data import formats
Savant will work with clients in order to import information.

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Mataco can be hosted either on-site or on a virtual server by Melbourne Server Support, part of the IOMART Group. IOMART give 99.95% Service Level Agreement (SLA) for network connectivity. This means that the client's server will be accessible via the internet for 99.95% of the time, which equates to a maximum of 4.38 hours downtime per year.
Approach to resilience
Savant Ltd uses a number of data-centres to support its services. We ensure a high level of resilience as a priority. We will discuss and agree with a client the most appropriate data-centre to meet their needs.
Outage reporting
Savant Ltd will contact our customers directly by phone or email in the event of any outages.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
User levels are defined in order to restrict access in management interfaces.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyds Register LRQA
ISO/IEC 27001 accreditation date
29/01/2012
What the ISO/IEC 27001 doesn’t cover
No aspect of the service is not covered by our ISO/IEC 27001 certification or the ISO/IEC 27001 of our hosting provider.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Savant's Improvements Manager reports to the Managing Director and is responsible for ensuring our Information Security policies are adhered to. Savant Ltd has an Information Security Procedure, which must be followed by all staff. The Procedure covers identifying interested parties and defining their interest, identifying information assets and categorising them, grouping information assets into information classes, identifying asset owners and assessing the class value. Risk are identified against each information asset, risks are linked to the ISMS controls; the likelihood of the risk occurring and the asses class risk of compromise are identified and the risk acceptance criteria assessed. Treatment Plans are defined by an asset class, the procedure for the execution of the treatment plan is defined and the procedures for re-assessing the risk score are documented. Regular internal audits ensure that the procedures are followed. Staff are encouraged to promptly report any suspected security breaches.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All services are subject to Savants configuration and change management procedures. Each service has a specific procedure defining the steps to be taken to release a new version. These procedures cover requirement specifications for all proposed changes, test scripts for all proposed changes, testing procedures to include regression testing, release schedule, customer liaison and the production and issue of release notes. All bugs are recorded in our TestTrack system from initially being reported through to the update of the software and release to the customer.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Savant continually assess vulnerabilities to ensure that our hosting services provide the highest levels of vulnerability management. We maintain awareness of vulnerabilities that might affect our software services and regularly test/audit our software services to ensure any potential vulnerabilities are identified and corrected promptly.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Savant carries out daily checks on its server to identify any potential compromises. We also have email alerts set up to notify staff of any compromises. In the event of a potential compromise being identified we will immediately lock-down the server affected and inform any affected customers. We aim to respond to any such incidents as quickly as possible and in any event within one hour during normal working hours. Outside of normal working hours, our hosting provider would take action on our behalf.
Incident management type
Supplier-defined controls
Incident management approach
Savant has a Business Continuity Plan that identifies our critical services and the actions to be taken in the event of an incident. Savant uses a hosted Business Continuity software service to store and maintain its Business Continuity data and plans. Processors are defined to be followed in the event of a specific incident. There is a defined process for users to report incidents using the business continuity software enabling text messages to be sent to the Incident Management Team. All details of an incident are recorded and an Incident Management report produced by the software recording all actions taken.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1500.00 to £2490.00 per licence per year
Discount for educational organisations
No
Free trial available
No

Service documents

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