DPS Software Ltd

DPS Spitfire: Browser Based Legal Case Management Software

Cloud based case management software available through your web browser. Spitfire can be used from your P.C., Mac, laptop, tablet or smartphone. Spitfire provides public sector legal departments with an efficient way to manage their cases from anywhere in the world.

Features

  • Practice Management
  • Case Management
  • Document Management
  • Legal Workflows
  • Document Bundling
  • Matter Management
  • Time Recording
  • Client Portal
  • Management Reports
  • Legal Billing

Benefits

  • Allows remote working and hot-desking.
  • Save time and money. No more posting documents.
  • Automate Time Consuming Procedures
  • Monitor anyone’s performance from anywhere for peer review
  • Highly secure, protect you and your clients data.

Pricing

£65 to £105 per user per month

  • Education pricing available

Service documents

G-Cloud 11

584703323955578

DPS Software Ltd

Gavin McBride Wilson

0208 804 1022

gwilson@dpssoftware.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Outlook
G Suite
Cloud deployment model Hybrid cloud
Service constraints We do planned maintenance and advance notification is always given.
System requirements Web Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We offer a standard response time service whereby urgent matters are dealt with when reported
All other enquiries are looked at within 30 minutes and responded to accordingly
Weekend and out of office hours support is available by arrangement
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing None
Onsite support Onsite support
Support levels We provide free standard support during office hours, online and by telephone
Weekend and out of hours support by arrangement
Technical account manager and cloud support engineer are provided as part of ongoing support
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide user training in groups of 6.
This is a 2 day training enabling users to work with the system.
We then arrange follow up floor-walking days immediately following go live.
The number of days depends on the needs of the user client.
User manuals are provided with the training.
Users have access to the DPS Academy, offering a series of online videos showing how to use the software.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • MS Word
  • Printed Paper Copy
End-of-contract data extraction If we have their data on site then we supply SQL databases
End-of-contract process Decided upon at contract stage, we always strive to work in a way that suits the client.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Minimal, mobile is easier for recording time and dictating.
Accessibility standards WCAG 2.1 A
Accessibility testing None
API Yes
What users can and can't do using the API There is a web API that has functionality to allow users to make certain changes.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customisation can be effected by the users.
There are different skill sets required depending on the level of customisation.
Standard changes require only very basic knowledge
Super user and developer trainings can be provided for customers needing to make more complex changes

Scaling

Scaling
Independence of resources Our environment is fully load balanced and extra resources can be spun up on demand

Analytics

Analytics
Service usage metrics Yes
Metrics types We have a suite of reports that provide various services metrics
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach We provide all required assistance.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% Uptime (Microsoft Azure Standards)
Approach to resilience Available on request
Outage reporting Dependant on service selected we can provide an API service, email alerts, text alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Security levels are set within the system and can only be amended by authorised personnel
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 29/11/2018
What the ISO/IEC 27001 doesn’t cover Nothing as such. Our accreditation is for a full " Information Security Management System"
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Security and GDPR Accreditation

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have ISO 27001 policies and procedures in place. Documentation can be viewed on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have regular tri-monthly reviews at Management level to evaluate change within our organisational structure, and Services
Vulnerability management type Supplier-defined controls
Vulnerability management approach We monitor usage, and user metrics and server systems health centre as well as user feedback
Patches are deployed as soon as needed, depending on degree of urgency
We subscribe to several information sources to keep threat monitoring up to date
Protective monitoring type Supplier-defined controls
Protective monitoring approach Depends upon the incident as to our response and any changes to service
Incident management type Supplier-defined controls
Incident management approach ISO 27001 procedures are adhered to

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £65 to £105 per user per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
Return to top ↑