Roadmunk

Roadmunk

Roadmunk is the end-to-end roadmapping tool for building and communicating your product strategy

Features

  • Centralized customer feedback management
  • Systematic product idea prioritization
  • A Timeline view to chart how initiatives will evolve
  • A Swimlane view to organize initiatives based on progress
  • Roll-up multiple roadmaps into a Master view
  • Create unlimited visualizations from one data set
  • Spotlight achievements and important dates with milestones
  • One and two-way Jira integration to eliminate double data entry
  • Share an interactive HTML version of your roadmap
  • Create boardroom-ready slides in 4:3, 16:9 or 16:10 ratios

Benefits

  • Flexible sharing options give you the power of 360° communication
  • Boardroom-worthy, crystal-clear visuals in a cinch
  • Get your whole team collaborating directly within your roadmap
  • Don’t worry about security (ISO/IEC 27001:2013 Compliant)

Pricing

£588 to £1,188 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@roadmunk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 8 3 7 6 2 0 1 5 5 0 3 8 0 6

Contact

Roadmunk Noah Wise
Telephone: 07598935200
Email: support@roadmunk.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Roadmunk is available over the internet using a modern web browser
System requirements
  • Internet Access
  • Chrome, Safari, Firefox or Edge web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Roadmunk attempts to answer all tickets within 30 minutes from 11am to 11pm GMT. Outside of this time and during weekends support is prioritised based on urgency and team availability.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat uses the Intercom.io support tool. Intercom is WCAG 2.0 Level AA compliant
Web chat accessibility testing
Roadmunk relies solely on the Intercom tool and works with their assistive technology offering.
Onsite support
Onsite support
Support levels
Roadmunk can provide onsite training for large deployments with large numbers of users.

The nature of the support varies based on the nature of the account and the nature of the support request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Roadmunk has a full support centre that includes tutorial videos at http://support.roadmunk.com

Roadmunk provides extensive onboarding and data governance documentation as well as unlimited free online training either face-to-face or in teams.

Larger teams can also arrange for onsite training if required.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Users can download all data from the application to CSV at any time as part of every package.
End-of-contract process
Price includes access to Roadmunk online subscription services. Higher level features such as Single Sign-On utilities are available at additional cost. Custom development work may be available at additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
GraphQL API offers full CRUD mutation support.

API documentation available at support.roadmunk.com
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customisation is done on a case-by-case basis depending on the nature and complexity of the customisation request.

Roadmunk commits to consider all customisation requests but does not commit to implementation or a schedule.

Scaling

Independence of resources
Roadmunk uses the AWS EC2 service which automatically scales based on demand.

Analytics

Service usage metrics
Yes
Metrics types
Roadmunk can provide usage analytics on a case-by-case basis by contacting support.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Roadmunk is hosted on Amazon Web Services which has SSAE-16 certification as well as the strongest commercial compliance standards available.

Roadmunk has an independently audited ISO 27001 certification.

All data at rest is encrypted using the AWS EBS Encryption with AES256
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export their data in multiple formats:
i. CSV Exports. This is used for pure data export of any information within the system.
ii. PNG Exports. This is a visual representation of the dataset that can be formatted to fit in PPT or print size.
iii. HTML Exports. This is a way to add matadata information to a file export that contains both visualisations and further granularity upon export.
iv. URL exports. This is a way to make the visual export that is hosted on Roadmunk's server. This export can be password protected.
Data export formats
  • CSV
  • Other
Other data export formats
  • HTML
  • PNG
  • URL
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Hosting is provided via AWS and availability is reliant on AWS availability.

Roadmunk may sign SLAs regarding uptime availability with specific individual customers.
Approach to resilience
Hosting is set up on AWS which has the highest commercial resiliency standards available.
Outage reporting
Roadmunk has a public site which alerts users in the event of an outage.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Roadmunk has management procedures in place per the ISO 27001 policy to restrict employee access to all customer data.

There is a short list of key senior engineers with production access that is heavily restricted by the CTO personally.

Customer support users do not have permission to view user data.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
Roadmunk administrators connect to the application backend from a whitelisted IP address, a username and password and a physical production key for MFA.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QAS https://www.qas-international.com/
ISO/IEC 27001 accreditation date
07/07/2016
What the ISO/IEC 27001 doesn’t cover
The certification covers the entire scope of the application.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Hosting on AWS allows for AWS standards of data security
  • Payments are handled by Stripe which is PCI DSS certified

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Roadmunk has a full information security management system as required by the ISO 27001 standard. Roadmunk also has policies so as to comply with GDPR.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All system components undergo security analysis during their development phase, as well as undergoing an extensive code review. Code is scanned by third party tools on an ongoing basis. All events are logged and investigated.

There is another security review as part of regression testing prior to release.

This is more fully defined in Roadmunk's ISO 27001 policy.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All code is scanned by multiple third party vulnerability scanners such as AWS Inspector. Patches are deployed as a part of the change management cycle on a case-by-case basis depending on the nature and the severity of the issue.

Critical patches can be released within a matter of hours if required. Most patches are released as part of a daily hotfix or a fortnightly standard release.

In addition to the third party tools, Roadmunk developers monitor CVE and other security feeds.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Roadmunk conducts annual third party penetration testing to identify major compromises and conducts internal testing.

Identifying a potential compromise is done by way of internal monitoring and logging including details such as: failed password checks, strange IP address behaviour, email address changes, username changes, and customer engagement checks.

Upon identifying a security issue Roadmunk takes immediate action notifying the appropriate parties targeting a response time of less than 1 hour. This is handle one a case-by-case basis.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Roadmunk's incident management procedure complies with ISO 27001 standards.

Users report events through either email or in-app messenger correspondence and the customer team escalates incidents on a case-by-case basis determining other parties that need to be involved.

A report of the incident is immediately created and kept internally and customers may ask for full incident reports following the resolution.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£588 to £1,188 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Roadmunk's free trial lasts for 2 to 3 weeks and can be extended if required. It includes all features of Roadmunk.

SAML Single Sign-On features can only be set up for a paid account.
Link to free trial
Www.roadmunk.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@roadmunk.com. Tell them what format you need. It will help if you say what assistive technology you use.