Myriad Consulting

Unit4 ERP (Formerly Business World) Consultancy Remote Administration Service

Value added application Consultancy Services

Features

  • Business World Value added Application Consultancy Services
  • ERP Project and Programme Management Services
  • Proven Industry Template deployments
  • Qualified and Certified Consultants
  • Strategic Training Partner for Unit4

Benefits

  • Reduced deployment times
  • Reduced business risk
  • Cost-effective service
  • Cross sector expertise
  • Deployment aligned to our Training Services

Pricing

£65 to £85 a unit an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hmattu@myriad.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 8 2 1 8 4 6 6 2 9 0 2 4 2 3

Contact

Myriad Consulting Harpal Mattu
Telephone: 0121 308 6122
Email: hmattu@myriad.org.uk

Planning

Planning service
Yes
How the planning service works
We have an experienced team of project managers who have experience in deploying software services and planning an effective cloud hosting solution.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We are the only Strategic Training Partner for the Unit4 Business World product. We have a catalogue of maintained training collateral and have a team of highly experienced consultants.

Our training delivery is integrated into our implementation methodology.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have a proven cloud readiness assessment that we will perform on clients who are looking to migrate to the cloud from premise or between providers.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have a range of application testing methods and more recently, we have been working with our software vendor partner to establish a range of performance test measures that can be deployed as part of a stress test.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We provide application support to users who are operating Unit4 Business Software either in the cloud or on premise through our proven System Admin as a Service Support model.

Service scope

Service constraints
We're not aware of any constraints.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We will respond within 4 hours to tickets been raised from Monday to Friday, 9am to 5:30pm.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide system admin as a support to our user base with no contractual tie ins.

Our minimum rate is £80 per hour. Should the customer buy more time from us, the rate will be reduced on a sliding scale.

The support is managed by our trained and skilled Application Consultants.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Unit4 Business Software

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£65 to £85 a unit an hour
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hmattu@myriad.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.