Cloud Cover IT Limited

Microsoft Azure Cloud Services

Microsoft Azure is an ever-expanding set of cloud services to help your organisation overcome business challenges. It offers the freedom to build, manage and deploy applications on a massive, global network using your favourite tools/frameworks. We provide advice, guidance, supply, delivery and transition services for adopting Microsoft Azure Cloud Technologies.

Features

  • Microsoft Azure readiness assessment to identify business readiness for cloud
  • Migration from on premise to a cloud or hybrid model
  • Microsoft Azure support and optimistion to maintain optimal system performance
  • Create virtual machines with on-demand capacity in seconds.
  • Has more compliance certifications than any other cloud service provider.
  • Microsoft invests heavily on cybersecurity research and development.
  • Use preferred language (T-SQL /Python/ Scala/ Spark SQL/ .Net)
  • Analytics solution that integrates with Azure Machine Learning/ PowerBI.
  • Deeply integrated Apache Spark and SQL engines
  • Flexible migration to the cloud for Remote Desktop Services

Benefits

  • Azure is designed for every business regardless of size
  • Business decisions are made smarter leading to new opportunities
  • Flexible migration to the cloud for Remote Desktop Services
  • Install virtual desktops/ apps that enable secure remote work
  • Create virtual machines with on-demand capacity in seconds.
  • Architect, integrate, secure and govern solutions on Microsoft Azure
  • Cost reduction moving on-premise environments to Microsoft Azure
  • Microsoft Azure enhances data security and disaster recovery services
  • Fast deployment, operation, and scalability giving competitive advantage
  • The data stored is in compliance with the regulations

Pricing

£395 to £1,395 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@cloudcoverit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 8 0 6 9 2 7 4 0 1 0 8 6 7 9

Contact

Cloud Cover IT Limited Lance Gauld
Telephone: 0141 280 2882
Email: lance@cloudcoverit.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft 365 Modules CCIT Applications
Cloud deployment model
Public cloud
Service constraints
Subject to Microsoft ongoing maintenance and upgrading Schedule
System requirements
  • Access to internet
  • Microsoft 365 Licencing
  • Other requirements are Project Specific

User support

Email or online ticketing support
Email or online ticketing
Support response times
As standard, we respond within 4 hours Monday to Friday and can extend this cover by contract with the client where requested
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We are currently enhancing our web chat to be more inclusive for assistive technology users
Onsite support
Yes, at extra cost
Support levels
Support is provided by cloud support engineers who can access clients systems remotely to solve any SharePoint issues. Cost of support is tailored individually to each client and their IT needs. We can offer many support routes including 24 hour , onsite workers and Emergency
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Getting your project started with Cloud Cover IT Each project is unique but our experience of projects allows a seamless experience for clients with key steps and documented during the process. • Tracking and Delivery: We are advocates of agile methodology in the work that we do and believe that the advantages significantly outweigh the challenges that sometimes apply. We are also able to prepare and work with Waterfall, Scrum or Hybrid methodologies and will agree this with you at the outset of your project. • Discovery and Value Engineering: – Working with individuals from your organisation, our team will capture both key functional and other non-functional, training and cultural change requirements. • Commercial and Contractual: – We will work with your team to reach a clear contractual scope and framework including agreement on key delivery milestones. Cloud Cover IT provides a wide variety of systems and support services and are enabled to you both on-site and remotely. We can provide comprehensive training materials in line with your requirements. We usually adopt a train the trainer approach allowing knowledge and enthusiasm for change to reach all users on a structured and supported peer to peer methodology.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
The Data is owned by the client and the end of project extraction of such data will be agreed at the start of the project with the client
End-of-contract process
The project plan at the start of project will outline the plan for the end of project and what responsibilities and expectations are expected on both sides

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The functionality is very similar between desktop and mobile apps
Service interface
No
API
Yes
What users can and can't do using the API
Each API will differ to the requirements of the particular client
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
We can enable customisation with suitable admin personnel at a cost

Scaling

Independence of resources
Microsoft platform has a huge capacity so our client base are never in competition for the use of services. The biggest restraint on clients is the speed of their individual internet access.

Analytics

Service usage metrics
Yes
Metrics types
We will specify all the metrics in the customer documentation at the start of the project
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
This will be laid out in the projects plan we will work with the client to accommodate most requirements but can include most of the Microsoft stack of products
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • Word
  • Teams
  • Power BI
  • Microsoft 365
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Teams
  • Microsoft 365
  • Sharepoint
  • Word
  • Excel

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
As per Microsoft Data Center / Azure / In-tune licence agreement
Approach to resilience
As per Microsoft Data Center, resilience spread across at least three data centers.
Outage reporting
As per Microsoft 365 portal

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
CCIT provides user access control to CCIT services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices. API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root CCIT Account’s Secret Access Key or the Secret Access key of a user created with CCIT IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Ke. API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have a detailed policy with responsible personnel within the organisation who are maintaining and reporting on governance
Information security policies and processes
CCIT implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment. Employees maintain policies in a centralised and accessible location. CCIT is responsible for familiarizing employees with the CCIT security policies. CCIT has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives. Policies are approved by CCIT leadership at least annually or following a significant change to the CCIT environment

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to CCIT services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation. Teams set bespoke change management standards per service, underpinned by standard CCIT guidelines. All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party. Emergency changes follow CCIT incident response procedures. Exceptions to change management processes are documented and escalated to CCIT management.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
CCIT Security performs vulnerability scans on the host operating system, web applications, and databases in the CCIT environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralize known/newly identified vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
CCIT deploys (pan environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse. network/application bandwidth usage. Devices monitor: • Port scanning attacks • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses) • Application metrics • Unauthorized connection attempts Near real-time alerts flag potential compromises based on CCIT Service/Security Team- set thresholds. Requests to CCIT KMS are logged and visible via account’s CCIT CloudTrail Amazon S3 bucket. Logs provide request information, which CMK, and identify the CCIT resource protected through the CMK use. Log events are visible to customers after turning on CCIT CloudTrail in their account.
Incident management type
Supplier-defined controls
Incident management approach
CCIT adopts a three-phased approach to manage incidents: 1. Activation and Notification Phase 2. Recovery Phase 3. Reconstitution Phase To ensure the effectiveness of the CCIT Incident Management plan, CCIT conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact. The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£395 to £1,395 a unit a day
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@cloudcoverit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.