Westgate IT

Server Support and Maintenance

Westgate IT provide professional support for your servers.
This service includes monitoring, patching, problem and incident management and reporting

Features

  • Network Monitoring & Alerting Services
  • Patch management
  • User Management
  • Problem & Incident management
  • Monitor Back Up
  • Third Party Liaison
  • Management Reports

Benefits

  • Reduce staffing costs
  • Wealth of experience
  • Trained professionals available to you

Pricing

£90 to £120 per server per month

Service documents

Framework

G-Cloud 11

Service ID

5 8 0 4 3 6 7 3 9 4 2 0 6 8 2

Contact

Westgate IT

Nigel Phillips

0330 20 20 369

Nigel.Phillips@Westgateit.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works This service enables users to work effectively with both fully cloud based solutions and hybrid solutions. This is completed by having a fully supported setup
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Westgate IT have engineers with a wide variety of skills and specialities. These skills are developed and homed through regular training and engineers are deployed depending on the work required. Westgate IT have a wade range of experience supporting Microsoft/Mac/Linux Operating systems, AWS, VMWare, Hyper-V

Service scope

Service scope
Service constraints Support is undertaken on a remote basis only. However engineer resource can be supplied on-site if required at an agreed rate.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are dependant on priority.
These priorities are:
Critical - Within one hour.
High - Within two hours.
Medium - Within four Hours.
Low - Within ten hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Westgate IT operate three levels of support, 1st line, 2nd line and 3rd line. Each issue raised is initially assigned to our 1st line team, this team investigates the issue and will resolve/escalate as appropriate following Westgate IT procedures to find the swiftest long-term resolution.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Pricing

Pricing
Price £90 to £120 per server per month
Discount for educational organisations No

Service documents

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