Server Support and Maintenance
Westgate IT provide professional support for your servers.
This service includes monitoring, patching, problem and incident management and reporting
- Network Monitoring & Alerting Services
- Patch management
- User Management
- Problem & Incident management
- Monitor Back Up
- Third Party Liaison
- Management Reports
- Reduce staffing costs
- Wealth of experience
- Trained professionals available to you
£90 to £120 per server per month
5 8 0 4 3 6 7 3 9 4 2 0 6 8 2
0330 20 20 369
|Training service provided||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||This service enables users to work effectively with both fully cloud based solutions and hybrid solutions. This is completed by having a fully supported setup|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||No|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||Westgate IT have engineers with a wide variety of skills and specialities. These skills are developed and homed through regular training and engineers are deployed depending on the work required. Westgate IT have a wade range of experience supporting Microsoft/Mac/Linux Operating systems, AWS, VMWare, Hyper-V|
|Service constraints||Support is undertaken on a remote basis only. However engineer resource can be supplied on-site if required at an agreed rate.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Response times are dependant on priority.
These priorities are:
Critical - Within one hour.
High - Within two hours.
Medium - Within four Hours.
Low - Within ten hours.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Support levels||Westgate IT operate three levels of support, 1st line, 2nd line and 3rd line. Each issue raised is initially assigned to our 1st line team, this team investigates the issue and will resolve/escalate as appropriate following Westgate IT procedures to find the swiftest long-term resolution.|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Price||£90 to £120 per server per month|
|Discount for educational organisations||No|