Bentley Systems (UK) Limited

Business Collaborator Common Data Environment (BC CDE) - Implementation

These implementation services are designed to install, configure and deploy to production status the BC CDE, a Client-centric, ISO19650 compatible CDE for managing information throughout the Project and Asset Lifecycle. All services follow proven procedures, to ensure a successful implementation is achieved as soon as possible.

Features

  • Rapid provisioning of ISO19650 compliant Common Data Environment capabilities
  • Rapid delivery of the benefits of using an ISO19650-compliant CDE
  • Implementation initiation typically within fifteen working days
  • Installation of the CDE and any optional modules
  • Configuration of the CDE to meet buyer's business requirements
  • Delivery of training and documentation of all CDE capabilities
  • Transition to BAU support for ongoing benefits delivery
  • Ongoing proactive service monitoring and management

Benefits

  • The fastest route to compliance with mandated ISO19650 processes
  • Commence benefits realisation at the earliest opportunity
  • Improve team productivity through rapid access to learning and support
  • Improve business efficiency through rapid access to standard ISO19650 workflows
  • Reduce implementation risk through a proven project management approach
  • Implementation through proven practices that minimise risk
  • Learning and support to make your team productive quickly
  • Proactive system monitoring and management to ensure reliable delivery
  • Process improvement using proven workflows to optimise your business’ efficiency
  • Deployment project management to ensure alignment with your business’ goals

Pricing

£2,450.00 an instance

Service documents

Framework

G-Cloud 12

Service ID

5 8 0 3 6 1 0 8 2 6 9 4 8 4 3

Contact

Bentley Systems (UK) Limited Simon Horsley
Telephone: +447899852176
Email: simon.horsley@bentley.com

Planning

Planning service
Yes
How the planning service works
Bentley will mobilise a project team to work with you to set up, configure and deploy the BC CDE. Under the control of an experienced project manager the activities will be scheduled including CDE infrastructure set-up. Workshops are required to confirm the details of the configuration, followed by the set-up of the system, user acceptance testing, training and deployment. Details of the system configurations will be recorded in a System Protocols document.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Business Collaborator Common Data Environment (BC CDE) - Lot 2

Training

Training service provided
Yes
How the training service works
Bentley provides three standard training courses
(1) Expert USER - designed to provide a comprehensive understanding of the day to day operation of BC CDE to allow the attendee to fulfil the role of a "local" or team subject matter expert.
(2) Adminstration User - building on the content of the Expert User course this module will equip the attendee to administer the CDE. This includes, but is not limited to configuration (for example, managing the terms and conditions of use, branding etc); user management, including creating new users, retiring users who have left, managing membership groups and setting access rights; project setup, including creating new projects, configuring project specific metadata values, granting access; creating and managing simple search reports.
(3) Metadata Schema Management - building on the previous two courses this one covers all aspects of managing the system metadata schema(s), including document types and metadata tags, workflows, forms etc. To complement these, a comprehensive range of e-Learning materials is being developed. It is also possible to develop custom classroom courses, or more often e-Learning materials, that can be incorporated into buyer's LMS.
Training is tied to specific services
Yes
Services the training service works with
Business Collaborator Common Data Environment (BC CDE) - Lot 2

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Bentley will work with you to ensure that the required services are provided to enable you to transition your current solution to BC CDE. Bentley provides services to transfer your existing data to the CDE, typically in a legacy data area from where users can copy required information into the active project spaces. Bentley’s services team will analyse the existing data, configure the receiving spaces appropriately, and where necessary develop scripts to transfer and tag the transferred information appropriately. The migration will be planned and executed as part of the overal BC CDE deployment project.
Setup or migration service is for specific cloud services
Yes
List of supported services
Business Collaborator Common Data Environment (BC CDE) - Lot 2

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Bentley provides a test environment, typically known as a beta server, a direct copy of the buyers live environment. This is available for user acceptance testing prior to initial deployment, or prior to deployment of upgrades or other major enhancements or configurations to the production environment.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
The BC CDE subscription fees include a standard support service. In addition to the reporting of issues, the support service provides an advice and guidance service - answering querstions of, for example, the type of "how do I......" - to users who have been trained by Bentley. It is also possible to upgrade the service, at additional cost, to provide 24*7 cover for priority 1 (system not available) calls.
In addition, Bentley also monitors and manages the hosting environment in a proactive manner, often resolving issues before the buyer is aware of them. The management service also includes the application of operating systems patches and updates as they become available, regluar hardware refreshes, and monitoring of capacity limits and performance to ensure the service meets the agreed standards.

Service scope

Service constraints
To access the service all that is required is a suitable connection to the internet, and a up to date web browser.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support during the implementation phase will be provided by the Professional Services team responsible for the successful deployment of the BC CDE. Once the implementation phase is complete support for the buyer's deployment of BC CDE is transitioned to Bentley's Support Service.
Once a support request has been logged, Bentley will assign the support request to a support consultant for Response and Resolution. Bentley’s target Response times are as follows:
Priority Response:
Priority 1 - 1 working hour
Priority 2 - 2 working hours
Priority 3 - 8 working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
The software subscription fees include a standard support service which is available during normal office hours, Monday to Friday excluding English Bank Holidays. In addition to the reporting of issues, the support service provides an advice and guidance service - answering "how do I......" questions to users who have been trained by Bentley. It is also possible to upgrade the service, at additional cost, to provide 24*7 cover for priority 1 (system not available) calls.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£2,450.00 an instance
Discount for educational organisations
No

Service documents