Fuseforward Cloud Services Ltd

FuseForward Cloud Consulting Services

Build a Business Transformation Vision, Strategy and Plan. Utilize analytics to re-imagine how to deliver products and services.

Provide assessment of current IT environment. Develop strategy to gain executive alignment and roadmap for implementation. Develop cloud architecture encompassing application framework, security requirements, design for effective execution and operational efficiency.

Features

  • Build a Business Transformation strategy and plan
  • Create and gain approval for capital and operating budget
  • Plan your application portfolio
  • Incorporate advanced analytics into operating procedures
  • Identify and address potential security vulnerabilities
  • Establish a robust Business Continuity Plan
  • Incorporate best practices for Asset, Operations, Revenue Management
  • Utilize design templates and proven architectures

Benefits

  • Dramatic reduction in deployment time
  • Reduce project risk (including budget and schedule overruns)
  • Design for ongoing cost management
  • Utilizes best practices and rigourous methodologies
  • Eliminates the need for armies of consultants
  • Project cost certainty

Pricing

£750 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kevin.fitzpatrick@fuseforward.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 8 0 3 1 1 9 5 4 1 2 2 6 5 0

Contact

Fuseforward Cloud Services Ltd Sales Team UK
Telephone: +447825602408
Email: kevin.fitzpatrick@fuseforward.com

Planning

Planning service
Yes
How the planning service works
Develop comprehensive implementation plans including infrastructure, networking, architecture, applications, integration and operations.

Develop capital and operating budgets.

Design effective and efficient environments to reduce operating costs.

We utilize a proven program and project management processes to ensure high levels of engagement, effective project communication (within the project team and across the organization).

Our pre-built cloud environments mean that the project team can begin productive work right from project initiation.

Our pre-built engines for Master Data Management and Application Integration have been proven to dramatically reduce project implementation times.

Having pre-built cloud environments for analytics means that we can plan for utilizing advanced analytics (including AI and ML) designed in to the plan.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training is designed around on the job training at the time of implementation.

Many of the self-service features require minimal training. The majority of the advanced cloud operations and monitoring are managed by the FuseForward Network and Security Operations Centre reducing the requirement for user training.
Training is tied to specific services
Yes
Services the training service works with
  • AWS
  • FuseForward Cloud Suite
  • FuseForward Private UK Government Cloud
  • FuseForward Intelligent Systems Platform

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our service is cloud agnostic. We cover major cloud providers including AWS, Azure, and GCP.

Many companies seek the benefits of a hybrid cloud environment. Our offering is designed to ensure smooth operation across a diverse set of environments. We provide cloud a cloud on-ramp to take advantage of multiple environments.

FuseForward uses our Intelligent Systems platform as a started kit to help cloud migrations. This cloud platform includes a cloud security system, application management systems including standard deployment templates, data analytics system with multiple deployment patterns and an automation engine to support the provisioning, scaling and operations of cloud native applications.

We are on major cloud exchanges and can provide HA and redundancy across multiple data centres and in global geographies.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Testing protocols have been established. Many of the services can be performed using automation scripts which will greatly reduce the risk of human error.

Environments are tested against company benchmarks and standards to ensure performance objectives are achieved.

All environments are controlled to manage access, and entitlements to ensure effective change management and reducing the resulting quality risks.

Program management control is implemented on all projects to provide effective reporting and executive oversight.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide Level 1, Level 2 and Level 3 Desk support.

We provide Technical Application Management for user Apps running in our environments. This includes tuning the environment, optimizing databases, monitoring and optimizing infrastructure usage.

We can also assign senior cloud architects and engineers to the most technical issues.

Service scope

Service constraints
Support is typically provided remotely. However, for large projects there we can include on-site support

User support

Email or online ticketing support
Email or online ticketing
Support response times
Service tickets are managed through a ticketing management system.

Service ticket response times depend on level of service subscribed to and the category of ticket.

Support can be 24/7/365 or UK business hours depending upon the subscription
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Support outside of core hours can be arranged on a project basis to support a go-live or launch event
Web chat accessibility testing
N/A
Support levels
We provide multiple support levels from our Essential services which provides online, chat and ticket support through to our Enterprise Support which includes a technical account manager, access to system architecture and well architected practices, as well as access to our cloud engineers.

Our cost ranges from a base fee tied to the cloud usage bills and fixed monthly fees ranging from 500 GBP to 15K GBP.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon AWS, Microsoft Azure, Equinix

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£750 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kevin.fitzpatrick@fuseforward.com. Tell them what format you need. It will help if you say what assistive technology you use.