SMS messaging service developed and supported by ProcessFlows UK Limited – a fully-owned Konica Minolta subsidiary.
The solution is cloud-based, built on Microsoft Azure platform, with guaranteed uptime, available from any Internet connection, no need for in-house hardware or mobile contracts – only pay for messages sent, not the platform.
- SMS surveys and campaigns
- Advanced bulk messaging
- SMS developers APIs
- Quick and easy set-up
- Pay-as-you-go or periodic invoicing available
- Restful APIs
- SMPP Gateway
- Two-way SMS messaging
- Alpha IDs for outbound campaigns
- 24/7 support options
- Online-web portal to track all message activity
- Your messages accessible from any device that has Internet connectivity
- Short and long numbers provided to support campaigns etc.
- SMS email Gateway
- SMS Gateway adds text function to all email applications
- Online real-time reports
- Schedule message activity
- Message a group of contacts at the same time
- Free SMS Web Client
- Pay only for messages sent
£0.02 to £0.06 per unit
Konica Minolta Business Solutions (UK) Ltd
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
1 – 4 hours, depending on the severity of the call.
Standard UK office hours are 09:00 to 17:00. Outside of these hours, a 24/7 call-logging service is made available (please see our SMS Service Definition document for further details)
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||
The web chat is accessible via the following link https://www.tawk.to/legal/.
This is for tawk.to subscribers and suppliers who have questions about our terms, policies, privacy and compliance.
|Web chat accessibility testing||None|
|Onsite support||Yes, at extra cost|
We offer an additional Enterprise Support Level, which we tailor to the customer’s requirements. Costs are dependent on the additional requirements requested.
Technical account management, and access to support engineers, are included within our standard support offering.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Our platform is considered intuitive enough to be classified as ‘self-service’. We also offer remote access support and training to get administrators and users familiar with the platform.|
|Other documentation formats||
|End-of-contract data extraction||Via our support team. Following a customer request, up to 12 months’ data associated with the client’s use of our system can be compiled and emailed to the client (free), or ‘FTP'd’ to the client (free), or physically posted on DVD(s) (for a fee).|
Accounts on our platform remain active indefinitely, and can be used to send and receive SMS messages, subject to credits being available on the account.
Credits remain on an active account indefinitely. If or when a customer decides to leave the platform, they can request that their data be purged/extracted.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||There are no differences between the mobile and desktop versions; all features are available to users accessing the platform from any device. Web interface will fit to screen, based on the device used.|
|Accessibility standards||None or don’t know|
|Description of accessibility||Service is simply accessed via laptop/tablet/mobile device.|
|What users can and can't do using the API||
The RESTful API permits programmatic access to SMS messaging features available on the SMS messaging platform. It allows you to simply and quickly enable text applications from within your existing and familiar development environments.
Please review our code samples, but if you are unable to find what you are looking for please contact us for development advice and assistance.
We are a Microsoft Gold Partner, with almost 30 years’ experience of developing and integrating business solutions.
Our experienced SMS development team can assist you with your development queries, or you can outsource the development to us. Either way, we will ensure that SMS integrates with your existing IT investments perfectly and fits your exact requirements.
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||
The SMS Web user interface (UI) can be ‘white labelled’ in order to present the interface with the end user’s logo/colour scheme etc.
This service is at an additional cost, and is provided by our SMS development team.
|Independence of resources||We implement Microsoft Azure’s ability to scale instances of services, and web applications based on utilisation metrics.|
|Service usage metrics||Yes|
|Metrics types||Customer usage reports are sent out on a monthly basis. These reports show traffic volumes over the month / day, as well as run-rate predictions based on the previous month’s data – 60, 30 and 7 days.|
|Reporting types||Regular reports|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||By contacting the support team.|
|Data export formats||
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||Other|
|Other protection within supplier network||
All the components that make up the 123-txt platform are connected via the same VLAN. Unrelated services hosted on Azure cannot fake traffic or eavesdrop on traffic within the 123-txt VLAN.
Connectivity from the front end to the backend is via TLS v1.2.
Availability and resilience
|Guaranteed availability||99.9% assured by contractual commitment|
|Approach to resilience||
Multi-instance applications working together via loosely coupled communication. Instance monitoring with automatic restart depending on gathered metrics. We only use third party services that provide fault tolerance in the form of multi server connections. We have automatic alerting to administrators on service outage.
Further information can be provided on request.
Email alert to 123-txt admins, not clients.
Email alerts are based on notification provided by the mobile networks status emails and planned maintenance. In most cases, there is no detriment to services.
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Leverage Microsoft Azure security controls|
|Access restriction testing frequency||At least once a year|
|Management access authentication||2-factor authentication|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||NQA|
|ISO/IEC 27001 accreditation date||26/11/2013|
|What the ISO/IEC 27001 doesn’t cover||All relevant and applicable products, services and processes are covered|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||
• Cyber Essentials, and Cyber Essentials Plus
• Common Criteria and ISO 15408
|Information security policies and processes||
Konica Minolta is committed to operating an effective Information Security Management System that will ensure information is protected from a loss of confidentiality, integrity and availability.
Given this, our basic approach to information security is to continuously make improvements by measuring and assessing risks associated with important information assets and applying effective measures to mitigate those risks.
To support this, we have identified key information security principles; and to ensure these key principles are met, we have established a set of information security objectives as part of our Integrated Business Management System which are monitored and reviewed regularly.
This Policy covers Konica Minolta Business Solutions (UK) Ltd and all relevant subsidiaries, including all UK regional offices. It is applicable to all colleagues, visitors, suppliers, customers and contractors related to business activities, products or services.
Compliance with the Information Security Policy is mandatory. All Leaders are directly responsible for implementing this policy and ensuring colleagues’ compliance within their Business Units and Shared Functions.
In terms of the cloud-based platform, the system creates a full audit of all activities that occur on the platform. In addition to ongoing training and staff awareness, we monitor audit activity for signs of suspicious activity.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
We employ a development and test environment. Bugs, enhancements and new features are documented, considered and actioned. Changes are pushed onto the test platform and thoroughly tested before being considered for deployment to the production environment.
We use a full featured code base management product for holding our code, documenting and testing, which includes a ticketing system for tracking bugs/enhancements/feature requests from notification to completion.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Vulnerability patches are made available as a matter of urgency, and we would anticipate a secure workaround or patch being made available within 8 working hours of being reported.
We stay abreast of security threats by monitoring various news feeds and journals, both public and private sources.
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||We would anticipate a compromise workaround or patch being made available within 8 working hours of being reported.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
As per our Service Definition document, incidents can be reported via email at firstname.lastname@example.org, or by phone on 01962 835001.
The Service Desk operates Monday to Friday, 09:00 to 17:00, and works within a 1 – 4 hour response time, depending on the severity of the call.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£0.02 to £0.06 per unit|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Set up of an account with 500 free messages, with access to Account Manager and Support Desk. No time limit.|
|Link to free trial||http://123-txt.com/|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|