Medley Business Solutions Ltd

Cloud Support - Migration, Transition, User Engagement and Change Management

Medley helps clients to design, migrate and transition to cloud solutions and services. We use a collaborative approach working with users and service providers. We provide expertise in all aspects of service improvement, transformation and change. We assess all aspects of migration including process, data and security.

Features

  • Discovery, Cloud impact assessment and business change opportunities
  • Business analysis, business review, organisation review and strategy review
  • Stakeholder engagement, user requirements and communications management
  • Process analysis, process improvement and process development
  • Requirements gathering and requirements analysis
  • Options analysis, solution analysis and solution and service design
  • Cost analysis, benefits identification and benefits realisation
  • Workshop facilitation and model office, phased migration
  • Transition approach, transition planning, change management and user training
  • Mobilisation, transition management, transition support and user coaching

Benefits

  • Awareness of how cloud solutions will impact the organisation
  • Awareness of how cloud can improve the IT function service
  • Successful transition and migration to and implementation of Cloud solutions
  • Clear change objectives and desired outcomes
  • High level of stakeholder engagement and user buy-in
  • Rapid user acceptance and user engagement
  • Well-designed new processes and organisational improvement
  • Reduced risk roll-out and deployment with embedded change
  • Clearly identified costs and benefits and real benefits realisation
  • Access to independent Medley transition expertise and quality assurance

Pricing

£647 to £1087 per person per day

Service documents

G-Cloud 9

579253416674053

Medley Business Solutions Ltd

TIM EGLEN

01483 598455

tim.eglen@medley.co.uk

Planning

Planning
Planning service Yes
How the planning service works • Capture, analyse and validate the customers’ functional and non-functional requirements (especially data, privacy, security aspects)
• Design the service(s) required and provide options for implementation
• Assess the marketplace according to the design and requirements
• Provide evidence-based recommendations and the fit to requirements
• Identify risks, issues, dependencies, assumptions, and constraints and mitigations
• Assist in the planning of the delivery and implementation of the new solution including:
>> new business processes
>> business change activities to embed the new solution
>> data migration from existing solutions or services, considering any data residency or sovereignty issues
>> security and privacy issues surrounding access to the solution and service
>> interfaces to other services or solutions to be implemented
>> integration of the solution/service with any existing systems or services
>> on-boarding of users including user account creation, migration or integration
>> user, privileged user and administrator training requirements
• Design and develop test strategies and high-level test plans to ensure quality through relevant testing and acceptance stage-gates
• Engage with the cloud provider to verify the functional and non-functional requirements fit to their service offering, identifying any gaps
• Validate and assure designs provided by the cloud providers
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We help clients to use new cloud related solutions and services by providing a structured training approach during configuration, deployment and implementation.

Our training planning is tailored to the phases of implementation and the business priorities. We assess the training delivery options and different formats such as sand pits, digital capabilities, workshops and one-to-one.

We assess your current knowledge and capabilities and develop a structured approach to develop the required expertise. This maximises the use of in-system capabilities to enhance user training provision for complex cloud systems such as context sensitive help, online task guides, process libraries.

We coordinate training preparation and assess the requirements for and subsequently manage the training environments. We ensure that the training environments are managed to meet client needs e.g. refresh frequency, timing of restores and refreshes. We assess the training resource requirements and plan the activities and workloads.

We coordinate the preparation of data which may support training across multiple cloud and legacy systems.

We engage with systems integrators and product partners throughout their training programme.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works • Capture, analyse and validate the customers’ functional and non-functional requirements (especially data, privacy, and security aspects)
• Validate the fit of functional and non-functional requirements to cloud hosting or cloud software services
• Assist the buyer to develop as-is set of architecture designs for the current hosting or software services from which they will be migrating
• Design the to-be architecture of the hosting or software service to which the buyer will be migrating
• Develop one or more transitional architecture designs to plan and manage the transition to or between cloud services
• Develop business processes for the new solution
• Assess and implement business change activities to embed the new solution
• Identifying risks, issues, dependencies, assumptions, and constraints
• Mitigate the risks and issues through collaborative working with the buyer and cloud service provider
• Identify the data migration needs of the buyer and develop a plan to ensure an efficient and effective transition of data
• Define the test strategy and high- level test plans based on the buyer’s functional and non-functional requirements
• Provision of test assurance services and stage-gates to ensure the quality of the migrated solution or service
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works • Pilot studies can be used to test and trial solutions and demonstrate how proof of concept objectives can give confidence in proceeding with the project
• Plan the environment strategy – how many, how they’re used, level of integration for each
• Identify how test tools can be deployed to these environment builds and how they integrate with the other development tools. Often cloud-based solutions can be rapidly deployed to new environments with different specifications that can each be built and tested
• Address security concerns particularly regarding test data management, including making sure that if data is used in a public cloud, consideration is given to regulations in different geographical regions
• Deployment and integration of automated test tools. Use of modern test tools that act on continuously rebuilt software enable faster development and release cycles if used appropriately. We seek to test continuously as the development progresses to improve thoroughness and early detection. This also brings testing closer to development teams for closer collaboration
• Prepare for complexity. Cloud-based solutions add integration points between deployments. These must be considered for functional and non-functional testing, including confidentiality, integrity and availability

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Typically within 24 hours during week days
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels There is one level of support we offer - typically within 24 hours during week days.

Support can either part of the overall assignment or as a separate contract.

Support is provided by an experienced consultant.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £647 to £1087 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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