Roc Technologies Limited

Roc Process-as-a-Service

Process-as-a-Service from Roc provides a range of business process tools and platforms to enable business transformation and process efficiency. TIBCO Nimbus is a business process mapping and management platform that allows you to automate processes using Thoughtonomy intelligent automation platform. MatsSoft is a leading low-code development and workflow platform.


  • Simple process notation to enable adoption and ease process development
  • Collaboration tools built in to enable process development
  • Reporting for process usage and development
  • Data integration with multiple external data sources
  • Forms collect and integrate information into your automated processes
  • Workflows reach across siloed systems to create comprehensive processes
  • Pre-configured application templates to enable rapid development
  • Drag and drop interface for ease of use
  • Rapidly create mobile application versions
  • Rapid creation of business applications


  • Develop seamless and efficient business processes across your organisation
  • Find and fix inefficiencies in manual and system based activities
  • Improve productivity by aligning resources with strategies
  • Build applications rapidly without the need for development skills
  • Automate manual tasks with workflow and low-code apps
  • Configure real time dashboards for insight into operations
  • Supports business process transformation
  • Removes mundane repetitive tasks from your people
  • Visualisation of business processes to improve ways of working
  • Visualisation of applications through rapid prototyping


£1.60 per licence per year

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

5 7 9 0 5 7 1 2 0 1 9 4 9 2 3


Roc Technologies Limited

Lise Tompkins

01635 581188

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements Modern browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times All email and online support requests will receive an immediate automated response. The SLA associated with the specific contract will determine the actual response and resolution timescales, including any variation for weekends and bank holidays. This will typically range from 30 minutes to 2 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing The assistive technologies JAWS, NVDA, and VoiceOver are used to test the system.
Onsite support Yes, at extra cost
Support levels 1) Roc offer a range of support services with service level agreements (SLA's) specific to the clients needs. These will also be set against the categorisation of the incident, i.e. Critical, High, Medium, Low. Response times will range from 30 minutes to 2 hours with an incident target resolution time of 8 to 80 hours. 2) Proposed resource profiles with start dates provided within 16 working hours 3) Start date for resources from time of Contract is 2 working weeks The Support Service from Roc is managed by a Service Delivery Manager (SDM) and Client Manager (CM). The CM is a commercially focused individual responsible for customer satisfaction, contractual and financial aspects of the engagement. This individual is responsible for managing the procurement process and provides on-going commercial support. The role of the SDM is to operationally manage the provision of all services for a customer. The SDM is the primary interface with the customer, working closely with the customer and becoming familiar with their business needs and strategy.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All new customers are assigned an Account Manager that will provide proactive support. This also includes the assistance from consultants to ensure the right solution is provisioned and maximised for the use case.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customers can request a backup database at the end of the contract
End-of-contract process Once we have received written notice of termination of the service, it will be scheduled for closure at the agreed date. We will work with you to ensure your data is extracted in the format you require. Extra services may be required to extract data, based on the SFIA rate card.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Re-sizing of windows
Service interface Yes
Description of service interface A SOAP API allows some capability for reading and writing process content.
Accessibility standards None or don’t know
Description of accessibility Please contact Roc for more information.
Accessibility testing Please contact Roc for more information.
What users can and can't do using the API There is a SOAP API that provides some capability more details are available on request
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Roc's Process-as-a-Service includes platforms from MatsSoft and Thoughtonomy to build customised automation, applications and work flows. These platforms enable extremely flexible functions to create business efficiency.


Independence of resources Customer instances run on dedicated virtual instances using AWS, Azure, Google Compute or RocStac IaaS cloud hosting providers. Where co-location or on-premise hosting has been requested a resilient architecture with duel data centres will typically be implemented.


Service usage metrics Yes
Metrics types A range of metrics are available including Number of active instances Pages per minute User logins Records created per minute etc.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold TIBCO, MatsSoft and Thoughtonomy

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data in a range of formats/methods such as CSV, API or ODBC connection.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel and CSV
  • SQL
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel and CSV
  • SQL

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Process-as-a-Service has an agreed Service Availability of up to 99.9%, 24/7
Approach to resilience For hosted environments, disaster recovery is built in via a secondary failover environment. For on-premise, you would be responsible for providing the failover environment
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication For online systems (e.g. Customer Portal & API interfaces), all users are required to have a unique username, password and memorable word combination. Customers may also use 2FA authentication tokens
Access restrictions in management interfaces and support channels Customers have the option to raise a support request via telephone or email. Roc will always authenticate the identity of the user by validating known phone numbers and asking them for specific characters within their pre-agreed memorable word.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International
ISO/IEC 27001 accreditation date 14/09/2018
What the ISO/IEC 27001 doesn’t cover The certification covers all the relevant operations of our business and the services we provide. We are not aware that it excludes anything that would be relevant to the services and associated operations we provide to Government.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • SOC 2
  • Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials
Information security policies and processes Based on the requirements of Cyber Essentials and ISO27001, we have the following policies in place: Acceptable Usage Policy Audit Policy Backup Policy Change Management Policy Corporate Information Security Policy Data Classification & Handling Policy Data Destruction Policy Development Standard Policy Encryption Policy Exceptions Policy Firewall Policy Forensic Readiness Policy Incident Handling Policy Monitoring & Logging Policy Network Architecture Policy Patching Policy Physical Security Policy Protective Monitoring Policy (requires checking) Remote Access Policy Secure Build Policy Security Awareness and Training Policy Starters and Leavers Policy Wireless Access policy Password Policy

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Where there are minor or major releases to the platform, each application or instance contains a versioning audit trail and an ability to update to the latest versions. Release notes are included to allow impact analysis of updates. Major revisions to the platform are pen tested by independent testers and evidence and results can be provided on request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach As part of the Business Continuity Plan (BCP), a Business Impact Analysis (BIA) is completed along with a Risk Analysis. This establishes the threats and provides a route to mitigate against those threats. Once a notice has been received by our technical team of a patch release, which could arrive from multiple sources, it’s prioritised and the patch(es) made during a period of in-activity, out of hours.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Following best practice from the National Cyber Security Centre, UKCloud protects both its Assured and Elevated platforms with enhanced protective monitoring services (SIEM), at the hypervisor level and below. Our approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and the status of backups, amongst many others. All alerts are immediately notified to the UKCloud NOC for prompt investigation.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by Roc/Supplier personnel, and incidents identified and reported to Roc/Suppliers by its customers and partners. All incidents are promptly reported into a central ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)


Price £1.60 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Trial versions of some software either as blank instances with builder support or with accelerator content already included.

Service documents

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