Bramble Hub Limited

Bramble Hub Aligned Assets - Symphony Hosted iManage Service

Symphony iManage is a Gazetteer Management System used exclusively within Local Authorities to manage LLPG and NSG data. iManage has been designed to provide a local authority with the tools to create and maintain a BS7666 compliant Gazetteer whilst adhering to national data standards.

Features

  • Address Searching and Lookups on AddressBase Premium
  • Fully BS7666 compliant Gazetteer Management Software
  • Fully hosted Gazetteer Management Software service
  • Create and manage LLPG, LSG and ASD data
  • Managing location intelligence and spatial boundary info against properties
  • Full property maintenance life cycle
  • Data matching services against LLPG and AddressBase Premium
  • Integrating with 3rd party systems to share address information
  • Address data import and exporting facilities
  • Largest independent Gazetteer supplier in UK

Benefits

  • Powerful yet simple ability to maintain streets and properties
  • Designed by leading independent UK Gazetteer Software company
  • Mature and proven software solution used by over 100 LA's
  • Secure access to hosted LLPG data
  • Single Authority and Multiple Authority access
  • Powerful searching tools across LLPG and NSG
  • Bulk updating of Streets and Properties
  • Compliant with Central Maintenance (when released).
  • Fast and easy implementation of LLPG and NSG

Pricing

£5000 to £12000 per instance per year

Service documents

G-Cloud 11

578610523284573

Bramble Hub Limited

Roland Cunningham

+44 (0) 2077350030

contact@bramblehub.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Remote Desktop environment, further restricted via gateway and IP address.
System requirements Windows 7 or greater - RDP machine

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The support desk is available Monday to Friday between the hours of 09:00 to 17:30, excluding weekends and Bank Holidays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard support included in the service price allows email and phone support. On site support is charged at standard day rates.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Data import, training
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction In consultation with the client, Aligned Assets will extract a copy of the data in the form of a database extract, this data will be placed on a SFTP location or agreed location. Aligned Assets offer clients a fixed cost solution for extracting data as per the published SFIA day rates.
End-of-contract process The annual subscription payment allows the customer the right to use the software for the next year. If the subscription is not renewed, Aligned Assets will arrange to off board all of the customers data in consultation with the customer. On receiving notification of terminating contract, the data will only be available for 30 days.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
API Yes
What users can and can't do using the API Using the SinglePoint API users can undertake address searching on the LLPG and AddressBase Premium data, using a simple and advance searching methods.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Service has separate resources and persistent storage for each customer.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach IExchange
Data export formats
  • CSV
  • Other
Other data export formats Excel
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks As standard legacy SSL is used via windows remote desktop. VPN can be provided at additional cost.
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Aligned Assets will make the service 99.99% available between 8am and 6pm.
Aligned assets will undertake planned maintenance task outside support hours of 09:00 and 17:30, Monday to Friday excluding Bank Holidays. All planned tasks will be communicated to the customer with a minimum of 7 working days’ notice, all unplanned tasks will communicated to the customer via a phone call and email detailing the unplanned tasks to be undertaken.
Approach to resilience Resilient provided via Azure severs, Data resilience provided via backups.
Outage reporting Email alerts and telephone contact via support desk.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels IManage has three defined roles, these restrict indivudual users only allowing access to functions and data held within the service.
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Our security governance covers policies, processes and training. A top level policy, which sets out the information security objectives, has been signed off by Management. This defines responsibilities at a high level, making management accountable for information security and ensuring everyone is aware of personal roles and responsibilities.
Information security policies and processes General policies as laid out by management which are documented, implemented and reviewed periodically.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change management is a matter of regular review with the management team. At each review all new software fixes and enhancements are assessed for both overall impact on such as system security, performance and functionality before being approved for scheduling in the development plans.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Critical and Important updates are applied automatically upon release. Other updates are checked for relevance to software/operating system installation and are installed monthly where relevant. The service runs on an Azure platform and employs Microsoft products.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Access to remote environment is restricted to authorised personnel.
Incident management type Supplier-defined controls
Incident management approach Access to remote environment is restricted to authorised personnel.
Users may contact support via email or telephone, Mon-Friday 9am to 5:30 pm:
Priority 1: Critical, response within 1 hour
Priority 2: Major, respond within 4 hours
Priority 3: Minor, response within 12 hrs

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5000 to £12000 per instance per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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