WINAIM Limited

Digital Safety and Compliance Management

WINAIM provides configurable system for monitoring operational compliance in areas of hygiene, health and safety, patient safety , food safety through WINAIM data driven platform. WINAIM offers a shared environment for Management, Operational teams, frontline teams and contractor organizations.

Features

  • Reporting and MOnitoring
  • Operational Performance Monitoring
  • Complaince reporting

Benefits

  • Minimise Risk and manage corrective actions
  • Realtime visibility into operations
  • Co-ordination across frontline , operational and supplier teams

Pricing

£20,000 a unit a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@winaim.biz. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 7 6 0 5 8 5 8 3 3 1 1 0 2 7

Contact

WINAIM Limited Sri Kumar Narayan
Telephone: 020 8144 6441
Email: sales@winaim.biz

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • None
  • None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Based on defined SLA
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Winaim provides organisations with 24/7 support globally. With a 99.9% up time garuntee for the Winaim platform. We provide the following support levels for services issues Fatal -Total system inoperability. Impaired-Partial system inoperability. Business Critical-Unable to perform core business functions. Non-Business Critical-Able to perform limited core business functions. with the following response times. Priority Level Response Time A-45 Minutes B-60 Minutes C-90 Minutes D-120 Minutes
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Winaim provides a mix of training formats including online documentation video and onsite training where required.
Service documentation
No
End-of-contract data extraction
Winaim can provide at cost an instance of the MongoDB database through AWS that contains all client data. Or a physical hard copy.
End-of-contract process
Winaim uses consumption based pricing. At the end of the contract there is a data migration cost, which is based on how much data is stored and the format in which the client wants their data. Each contract has a low consumption based pricing for data capture. Each contract has a low consumption based pricing for the number of dashboards required and for the number of different 3rd parties that need access to the dashboards

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile application is downloaded
Service interface
No
API
Yes
What users can and can't do using the API
The platform has a standard set of well documented API's for contract specific data to be passed and for contract dashboard data to shared and interrogated.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can customise the contracts they want managed, including the dashboards and the multiple parties they provide access to these dashboards.

Users can customise the data capture and process work flows that relate to the contracts they want managed.

Scaling

Independence of resources
Winaim uses AWS as its elastic cloud infrastructure and configure customer services in a way to ensure automatic scaling and isolation.

Analytics

Service usage metrics
Yes
Metrics types
Infrastructure or application metrics
CPU
Disk
HTTP request and response status
Memory
Network
Number of active instances
Reporting types
Reports on request
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Xls, .csv, or through any relevant API's from ERP or other 3rd party systems
Data export formats
  • CSV
  • Other
Data import formats
  • CSV
  • ODF
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Winaim provides a 99.9% platform uptime garuntee
Approach to resilience
Winaim use AWS infrastructure to deliver its contract management system as part of a managed service. For data storage Winaim uses Amazon Elastic Block Store (Amazon EBS) that provides block level storage volumes for use with Winaim EC2 instances. EBS volumes are highly available and reliable storage volumes. EBS volumes that are attached to an EC2 instance are exposed as storage volumes that persist independently from the life of the instance. Winaim primarily runs its services from AWS region eu-west 1. Winaim uses EBS because of its high performance characteristics as Winaim requires that data must be quickly accessible and also requires long-term persistence. Winaim uses EBS volumes as the primary storage for its file systems, databases and any use cases that require fine granular updates and access to raw, unformatted, block-level storage. Winaim use EBS because it is well suited to both database-style applications that rely on random reads and writes, and to throughput-intensive uses that perform long, continuous reads and writes.
Outage reporting
Email alerts, API's and dashboards.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Winaim runs the Principle of Least Privilege which encourages system Winaim designers and implementers to allow running code only the permissions needed to complete the required tasks and no more.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Winaim has a multi-tiered approach to security. • Data • Infrastructure • Network • End point devices By using EBS volumes AWS automatically encrypts these volumes. Amazon EBS encryption provides Winaim a secure way to build, manage, and secure our key management infrastructure. So for all Winaim customers data stored at rest on the volume, disk I/O, and snapshots created from the volume are all encrypted. The encryption occurs on the servers that hosts EC2 instances, providing encryption of data-in-transit from EC2 instances to EBS storage.. Winaim uses AWS Key Management Service (AWS KMS) master keys when creating encrypted volumes and all snapshots created from encrypted volumes. Winaim uses network firewalls built into Amazon VPC, and web application firewall capabilities in AWS WAF allows Winaim to create private networks for customers and control access to instances and applications Winaim has encryption in transit with TLS across all services Winaim can enable private, or dedicated, connections from customers offices or on-premises environments. Winaim uses a certificate based endpoint security management approach. Winaim uses a policy-based approach to network security that requires endpoint devices to comply with specific criteria before they are granted access to the Winaim Platform.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Application Updates:
Winaim will automatically release the new version of the application due to the following changes
1. Issue fix
2. Change Request Implementation
3. Performance Tuning
4. Version Compatibility

For any new application update, Winaim will follow the below procedure

1. Share new update changes
2. Impact Analysis
3. Release Notes
4. User Manual Storyboard
Vulnerability management type
Undisclosed
Vulnerability management approach
Winaim manages vulnerabilities • Data • Infrastructure • Network • End point devices Amazon EBS encryption provides Winaim a secure way to build, manage, and secure our key management infrastructure. Winaim uses AWS Key Management Service (AWS KMS) master keys when creating encrypted volumes and all snapshots Winaim uses network firewalls built into Amazon VPC, Winaim has encryption in transit with TLS across all services Winaim uses a certificate based endpoint security management approach. Winaim uses a policy-based approach to network security that requires endpoint devices to comply with specific criteria before they are granted access to the Winaim Platform.
Protective monitoring type
Undisclosed
Protective monitoring approach
Winaim has protective monitoring in place on • Data • Infrastructure • Network • End point devices
Incident management type
Undisclosed
Incident management approach
Winaim has a documented incident response plan. Users report incidents through email.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£20,000 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Configuration of a contract on the platform, including set up of contract dashboards and data capture.
Link to free trial
Www.winaim.co

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@winaim.biz. Tell them what format you need. It will help if you say what assistive technology you use.