Landmark Information Group Ltd

Landmark Cloud Hosting

Operate your IT services from our high performance, high availability secure cloud platform. Operating out of twin UK data centres and supported by comprehensive service management, monitoring and security controls. Scalable and flexible to suit your individual needs on a pay-by-use model. Currently supports numerous high availability government services.

Features

  • Enterprise Private Cloud running on virtualised hardware
  • Twin UK TIA943 Tier 3 data centre environments
  • Fully compliant with CESG security principles and Cyber Essentials
  • Full service management, monitoring, reporting according to ITIL best practice
  • Secure ring-fencing
  • No single points of failure, in-built redundancy
  • Multiple concurrent WAN & telco connections and inbuilt bandwidth burst
  • Full support, service desk and help desk
  • Proactive monitoring and provision of management information
  • Wholly configurable

Benefits

  • Reliable, secure, resilient, high performance platform
  • Configurable and scalable to meet your individual needs
  • Operated to ISO9001:2008, ISO27001:2013, ISO14001:2004 and ITIL standards
  • Full monitoring - platform usage and provision of management information
  • Relieves you of the burden of managing infrastructure
  • “Always on” platform operated to SLAs and KPIs
  • Open standard architecture
  • Rigorous authentication and access controls
  • Responsive and rapid customer support
  • Combine with our support and Software/Data services for total solution

Pricing

£100 per unit per month

Service documents

G-Cloud 9

575929244168428

Landmark Information Group Ltd

Paul Morris

03300 366375

Paul.Morris@Landmark.co.uk

Service scope

Service scope
Service constraints None
System requirements
  • Windows or LINUX based
  • Internet facing

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Initial response within two hours, 24/7
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our Zendesk application adheres to Section 508 Accessibility standard
Web chat accessibility testing Internal tests with users that require accessibility features and toolsets which measure adherence to standards
Onsite support Yes, at extra cost
Support levels P1 - No Service 2 hour resolution;
P2 - High Impact - 4 hour resolution;
P3 - Low impact - 24 business hours resolution;
P4 - No impact - 72 business hours fix
This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Through a delivery manager, supported by appropriate documentation and training on specific issues as defined at contract inception.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be extracted by the users' software or exported by Landmark
End-of-contract process Discussion with the customer on exit or continuation. Additional services may be negotiated, on request, and as per quotation.

Using the service

Using the service
Web browser interface No
API No
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface This is for Sysadmin use only

Scaling

Scaling
Scaling available No
Independence of resources Resource Pools, segregated networking, and/or separate hardware
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Other
Other metrics Anything that can be monitored via the standard vcenter software
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Data
  • Virtual Machines
  • Databases
Backup controls Backups are centrally controlled
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks Cloud platform is Internet facing with multiple Firewall controls. All traffic is encrypted.
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Service availability standard is 99.95% . This is guaranteed by Service Level Agreements underpinned by a service credit regime, agreed at contract inception.
Approach to resilience Active Active capability via multiple geographically diverse data centres. All components within the data centre are deployed in at least an N+1 configuration
Outage reporting PRTG monitors all components and reports outages or degradation to the support teams, via email, NOC and text alerts as required

Identity and authentication

Identity and authentication
User authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Authentication is in line with customer requirements on any of the methods listed above
Access restrictions in management interfaces and support channels All management and support interfaces can only be accessed by Landmark staff through a separate management cluster and authentication system
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 19/12/16
What the ISO/IEC 27001 doesn’t cover Our ISO27001:2013 covers all items related to the service
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials
Information security policies and processes Personal, Physical, Information, communications, access control, Compliance and Business continuity. All policies are embedded within our ISO accreditations, which are followed and enforced by all staff

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All assets are tracked and monitored throughout their lifecycle for performance, reliability and effectiveness.
All configuration and change is governed by our ISO27001:2013 information and security controls.
The primary objective of the process is to ensure the integrity of the live service assets are protected whilst at the same time responding to changing business needs. Changes being delivered in a timely fashion to the appropriate levels of quality and risk.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All potential threats are identified under our ISO27001:2013 security controls. Emergency patches are applied within 24 hours; others within 5 days of approval.
QualysGuard and Kenna provide the back-bone of our Vulnerablity Management design and associated processes.
Protective monitoring type Supplier-defined controls
Protective monitoring approach All potential threats are identified under our ISO27001:2013 security controls and associated end-point monitoring. Emergency responses are applied within 24 hours.
Conforms to GPG13, utilising ELK stack across infrastructure and application tiers together with AlienVault Ossim and internal processes and procedures
Incident management type Supplier-defined controls
Incident management approach Incidents progress through a life-cycle based on the standard ITIL model as follows:
1. Notification, Categorisation and Prioritisation
2. Investigation and Diagnosis
3. Recovery and Resolution
4. Closure
All reported incidents are managed by our support desk. Incident reports and their resolutions are disseminated internally and directly to our clients.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate VMWARE resource pools and virtual Firewall technology to apply controls at a VM level

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £100 per unit per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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