Eduserv

Protective Monitoring as a Service

Eduserv Protective Monitoring as a Service provides the setup, configuration and operation of log monitoring, event analysis and automated alerting in line with NCSC (formerly CESG) guidance. This secure cloud service eases the burden of PSN compliance and helps to meet the SIEM requirements for accrediting OFFICIAL systems.

Features

  • Managed log monitoring, event analysis, alerting with customer dashboard
  • 2. Aligned with NCSC (formerly CESG) guidance
  • Works on public cloud, private cloud and hybrid cloud
  • Works on local, remote office and isolated DMZ systems
  • Provides change monitoring, change tracking and cloud monitoring dashboard
  • All relevant logs collected, analysed, reported on and archived
  • Wholly UK hosted and managed, ISO 27001 certified service
  • Monitored by Security Cleared staff from our 24x7 SOC
  • 15 years' experience of helping public sector organisations
  • ITIL service integration and management (SIAM) with 24/7 support

Benefits

  • Protective Monitoring minimises risk of attack or data loss
  • Helps protect data and systems from threats and attacks
  • Provides cyber fraud protection, event correlation, incident management, threat intelligence
  • Robust approach to security and service resilience and protection
  • Eases compliance for PSN, PSN Assured and PSN Protected
  • High uptime of your website and services
  • Maintain the governance, reputation and integrity of your organisation
  • Comply with government security standards and PCI DSS
  • Make accreditation of your services quicker and simpler

Pricing

£11 per device per month

Service documents

G-Cloud 9

575468433989133

Eduserv

Tim Hobday

01225 474 349

sales.operations@eduserv.org.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Private Cloud Compute, Secure Cloud Compute, Managed IaaS, Managed AWS, Managed Azure
Cloud deployment model Public cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Immediately
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Protective Monitoring as a Service provides one level of support, as described in the service definition.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Protective Monitoring as a Service on-boarding includes a Requirements Analysis phase which is used to gather the Customer business and technical context and the service requirements. It includes knowledge gathering and documentation of the Protective Monitoring as a Service business, operational service and technical environment and the Service requirements, dependencies, roles and responsibilities.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction On service termination, Eduserv will commence a service off-boarding process, including the supply to the Customer, on request and on agreed Customer supplied media, of any relevant Customer data or logs held by Eduserv.
End-of-contract process On service termination, Eduserv will commence a service off-boarding process, including the purging of any Customer data or logs held on Eduserv server, storage, media or other infrastructure, within 30 working days of service termination.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Protective Monitoring as a Service dashboards are typically monitored 24/7 by members of the Eduserv SOC team, who alert customers to incidents by phone or email.
Accessibility testing None
API No
Customisation available No

Scaling

Scaling
Independence of resources Eduserv undertake a regular (weekly) capacity planning process to ensure that there is sufficient capacity underpinning the service to meet all customer demands.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach On request, Eduserv can supply a customer with a copy of data held by the service. This is charged on a T&M basis.
Data export formats
  • CSV
  • Other
Other data export formats XML
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks CPA Foundation VPN Gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network VLAN
VPCs

Availability and resilience

Availability and resilience
Guaranteed availability Protective Monitoring as a Service offers a minimum Availability Service Level of 99.9% per calendar month.
Approach to resilience Protective Monitoring as a Service is delivered from two datacentres in Swindon and Slough to ensure service resilience..
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to management interfaces and support channels is restricted through a combination of username and passwords, multifactor authentication, firewalling, IP restrictions, the use of bastion hosts as appropriate.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Certification International
ISO/IEC 27001 accreditation date 10 May 2015
What the ISO/IEC 27001 doesn’t cover All Eduserv services are covered.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 11 August 2015
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover All Eduserv services are covered.
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • Cyber Supplier to Government
  • CHECK
  • CESG PGA
  • Cyber Essentials
  • PSN Assured
  • PSN Protect

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Eduserv is certified as compliant with ISO27001:2005 (Certificate CI/12868IS) by a UKAS accredited certifying body. Services that we have designed, implemented and operate have been subject to RMADS accreditation including ITHCs by independent CHECK providers. Our Information Security and Compliance officers report to the Head of Assurance, who reports directly to Eduserv's CEO. We are able to supply our Information Security Policy subject to a non-disclosure agreement being put in place with the receiving party.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Eduserv is committed to ITIL aligned Change and Configuration Management for effective management and control of its infrastructure. Eduserv's management tool incorporates a Change Management Database (CMDB) at the heart of its operation, with all service support and delivery modules linked to the CMDB to ensure a complete and accurate view of customer estates. A dedicated Change and Configuration Management team exists within the services department and liaises closely with all other teams to ensure changes are successful and our infrastructure is maintained and accurately modelled within the CMDB.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We subscribe to vendor support services to ensure we are operating in line with the latest recommendations and are made aware of any potential vulnerabilities. The patch deployment policy is ITIL aligned and undertaken in accordance with our ISO27001 security policy. For patching of Windows operating systems, we follow a patch cycle in line with Microsoft’s "Patch Tuesday”. For exceptional patching, our processes allow for the management of exceptions which require emergency maintenance to protect your service from vulnerabilities. Notifications are sent to ensure that customers are informed of planned works and all patches are tested before deployment to live.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Our optional Protective Monitoring services are hosted and operated by Eduserv from our 24/7 Network and Security Operations Centre and makes use of an industry-leading integrated virtual appliance for the collection, monitoring, analysis, alerting and reporting of all IT event, log and performance data. A real-time analytics engine is used to correlate events, logs and performance metrics across your cloud and on-premise infrastructure. A comprehensive suite of highly configurable rules allow alerts to be sent in response to malicious activity and performance-impacting events, all of which is included as standard in the service.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our ITIL-aligned Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes Customers can report incidents via phone, email or our portal. Our Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes. For Major Incidents, once the Incident has been resolved, the Incident Manager will ensure an Incident Review Meeting is held and a Major Incident Report is created and distributed.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Joint Academic Network (JANET)

Pricing

Pricing
Price £11 per device per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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