Puzzel Contact Centre
Puzzel Omni-channel Cloud Contact Centre solution offers Voice, Email, SMS, Web-chat and Social media channels, integrated in a single, compelling, UI.
Puzzel also offers Workforce Optimisation (QM, WFM, PM), Speech Analytics, Payment, Chatbots, Knowledgebases and full integration to CRM systems via a comprehensive API.
- Voice (Inbound & Outbound)
- Web chat
- Social Media
- Workforce & Performance Management & Quality Monitoring
- Speech Analytics
- API integrations (CRM etc)
- Knowledge Base / Self Service / ChatBots
- PCI DSS Payment Solutions
- Lower TCO compared with on-premise solutions
- Rapid deployment - days not months, as with on-premise solutions
- Scalability in minutes - for peaks and troughs of demand
- Single view of customer with one integrated user interface (UI)
- Extensive real time & historical reporting and management information
- Omni-channel - drives better customer experience
- Integrated Workforce management and Speech Analytics
- Flexibility - access anywhere, via any internet device.
- Ease of budgeting: inclusive upgrades and no maintenance costs
- Voice, Email, SMS, Web-Chat and Social Media in one desktop