Bechtle direct Ltd.

Datastore365 File Sync & Share

Datastore365’s File Sync & Share is secure, cloud based, enterprise level file sharing and collaboration solution designed from the outset to deliver the simplicity and ease of use associated with consumer level file sharing products, but with the security and management controls which are essential for enterprise IT use.

Features

  • Data
  • Security
  • Access Control
  • Audit Trail

Benefits

  • Data is stored in UK data centres
  • Higher level of security for file sharing
  • High levels of encryption when in transit and rest
  • IT department can control who accesses the service
  • Time limits can also be put on collaboration folders
  • Full reporting on what users are uploading & downloading

Pricing

£8.80 per user per month

Service documents

G-Cloud 10

574993589171103

Bechtle direct Ltd.

Ajay Arithoppah

01249 467944

ajay.arithoppah@bechtle.com

Service scope

Service scope
Service constraints Cloud backup requires sufficient internet bandwidth in order to function correctly.
System requirements No prior system requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2 Hour Response
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide Telephone support 24 / 7 / 365 Days a year
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-Boarding
Datastore365 make the on-boarding process as seamless as possible.
Datastore365’s Cloud provisioning team they will create the Consumers Primary Administrator account and configure the Portal with the appropriate storage plan. The Customer can then configure the end users and any other sub policies.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Off-Boarding
Prior to terminating the contract, the Consumer can to transfer all their data out of the solution. When the organisation terminates their agreement with Datastore365, Datastore365 ensures all of the organisation’s data is deleted.
End-of-contract process Off-Boarding
Prior to terminating the contract, the Consumer can to transfer all their data out of the solution. When the organisation terminates their agreement with Datastore365, Datastore365 ensures all of the organisation’s data is deleted.

Using the service

Using the service
Web browser interface Yes
Using the web interface All features of the File Sync & Share service can be configured and changed using the Portal control Panel
Web interface accessibility standard None or don’t know
How the web interface is accessible We use the standard Web Interface provided by Ctera
Web interface accessibility testing No testing done
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Storage capacity is continually monitored by Datastore365
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Data Store 365 Limited

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Datastore365 will use all reasonable efforts to ensure that Service is available for 100% of each calendar month. The Service will be deemed unavailable if it cannot be reached from a functioning Internet Connection. Any instances of unavailability shall have to be ratified by the Datastore365 monitoring system.

The Datastore365 Service shall not be deemed unavailable (without limitation) in the event of any of the following service constraints:-

Change Management.

Planned maintenance.

Patch Management.

Service Functionality and Features
Approach to resilience Available Upon Request
Outage reporting Email Alerts and Internal Use Dashboard

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 07/03/2017
What the ISO/IEC 27001 doesn’t cover All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £8.80 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full featured service trial are available free of charge for a period of 30 days. Compute resource limitations may apply.
Link to free trial http://www.datastore365.co.uk/30-day-free-trial

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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